Great communication and gave me exactly what I was looking for. My request that I asked for they…read moredelivered with no questions at all.

This agency is the worst of the worst customer service. I bought a ticket for my husband round trip…read morenow they are telling me that it was just one way. Thank goodness I have the Iteniary and email from whom and when it was sent to me. Please please do not buy any more flight tickets from this agency. Staff do not have any customer service experience or they don't know what they are doing., all of them need to be trained again and again. They don't deserve any stars at all. The agency has unprofessional and inexperienced people.

I am so impressed with the service at Amaya Travel! Justine worked diligently and efficiently to…read morefind me the best flights for my trip. She provided options, pointed out perks and insured I was informed and confirmed. She was able to acquire lounge passes for my layovers, and confirm my seats. She is incredibly knowledgeable of different airlines baggage restrictions, seating arrangements and meal availability. I'm a budget traveler and she thoroughly researched my options to find the best options for me. I'm going to book all my vacations and travel through Amaya travel from now on.

I was a bit skeptical about using a travel agent as I have planned multiple trips overseas on my…read moreown but I was blown away at the level of expert knowledge and detailed planning Justine at Amaya Travel provided for a very special and magical trip to Spain. She listened to my many wants and desires and was able to translate those into a trip of a lifetime. I never would have been able to plan this trip on my own. Her choice of hotels as well as private tours were both comprehensive and special - it was difficult to chose which we wanted to do. She worked tirelessly to help make our desire of using public transportation come to fruition and ensured there was always transport available when we arrived to take us to our hotels. On top of all of this, she was very mindful of our budget and provided exceptional advice on where to save and where to splurge. I can't recommend Justine enough - we're already planning our next trip with Amaya Travel!

After being told to email the head of the agency as I was told she knows Italy very well, and could…read moregive me a good package for places to stay and things to do. I emailed her telling her we've never used a travel agency and would like to get a package for 10 days, and hope she can find us good rates for site seeing, hiking, and etc. She responded only with the words, "Hi S...., After seeing what you are looking for, I don't think I am the right fit for you. Sincerely, Paula" She didn't even attempt to explain why, even though I was asked from Monday to wait till Wednesday when she would arrive, as she'd be able to help us with a good package. They are definitely not in the business of helping people, or being very professional! Very disappointed!!

I would rate less than one if I could. the business is a scam. I booked, paid the entire trip off…read moreby the date as agreed. i arrived at the destination and discovered that she had not paid the vendors. They informed me that she had an outstanding balance with their business of greater than 10k. I was left stranded almost 20 hours from home with no hotel reservation beyond one day and nine days worth of excursions that had not been paid for. I do not recommend Toni Reid of Across an n Abroad travel to anyone.

Across n Abroad Travel Agency LLC and Antionette (Toni) Reid should be avoided at all costs. The…read morebusiness and managing member Antoinette Reid lacks professionalism and ethics. Let me start with the most a grievous act. She failed to pay the travel vendor in full and upon our arrival to Egypt from the US on 10/10/23, I had to pay $11,341. When she decided to pick up the phone, she said she did not have the funds to pay the vendor, although we paid her in full for our group of 13. It appears she misappropriated our funds. We were left in a foreign country to figure out what to do next. No telling how things would have turned out if I was not in a position to pay for the group. The sad part is that Across n Abroad Travel Agency LLC / Antoinette Reid assured me that all payment matters had been cleared up before we left. This was a blatant lie. I asked for proof of payment which was not provided. Now I know why she wouldn't provide it, because she didn't pay the vendor. Currently, my calls go unanswered and correspondence is not replied to, so legal action is likely. This trip to Egypt was booked over a year in advance and from the beginning Across n Abroad Travel Agency LLC / Antoinette (Toni) Reid failed to consistently track and document payments, travel dates in correspondence were not listed correctly and had to be verified on several occasions, communication was lacking except when she was working on booking the trip and when she wanted to communicate something, accommodations were changed without notifying us and more. It is shameful that a "business" could be run this way. I do not recommend that Across n Abroad Travel Agency LLC / Antoinette Reid be used for your travel arrangements!

As a child of the internet age, a seasoned traveler, and master of internet searches the last thing…read moreI thought I needed in my life was a travel agent. When life got hectic, I had already been reading for years on travel blogs about the perks of having a travel agent, I thought it was time to give it a shot. I put down my backpacker-esque, 'I am not your typical tourist' pride and got in contact with Triple C. Mike came highly recommended from the Chinese community which made me hesitate at first because honestly, my Chinese sucks. I tested the waters by writing him an (English) email requesting an itinerary for an upcoming multi-country trip, detailing my numerous travel preferences in an anal fashion. To my astonishment, it was only minutes before a reply appeared in my inbox. Within the email was a spectacular itinerary to which I love dearly and could not have put together so well myself in such small amount of time. A few minutes later another email followed with a few concerns over how I wanted to fly in to one side of a country and leave from my specified airport that's on the the opposite end of the same said country. (I had plans to take the train across the country but forgot to mention it in my initial email) Fantastic attention to details. A quick check over kayak and a few other sites tell me Mike's prices couldn't be beat and I was sold then and there. When recently I emailed Mike regarding my woes with the difficulty I was having getting a Chinese visa he was quick to offer advice. Mike is always quick to respond to my traveling needs and questions; most of our email conversations can be concluded within minutes. I love that. Straight to the point and super friendly. Oh, my worries regarding the whole Chinese thing? Totally a non-issue. This whole experience makes me wish I had made buddies with a travel agent sooner!

Mike at Triple C is the best travel agent I have ever had a good chance to find and do business…read morewith, and I have to many countries over the years and have used many travel agents. During the Iceland Volcano, when the news said no flight for a month, Mike got us home in a few days!!!!! When the French are on strike, Mike did everything he could to help us and gave us extremely good advice on travel insurance. He responds immediately and gave me the exact information I needed when I was stressing out over the strike. His prices are also extremely reasonable. If i can give Mike 10 stars, I would. Mike, keep doing what you are doing and my your business grow! Thank you so very much for your help over the years!

I'm happy that others had 5-star experiences here. Mine was definitely a "shudder and run" lesson…read morelearned. VERY important anniversary - big plans for a European river cruise led us to decide to seek help from a professional rather than booking it ourselves online. Our consultant gave us some brochures and asked other consultants to lend expertise on the trip we were interested in. We left the appointment with a 72-hour window to complete the reservation AND for the consultant to provide the "how to" move forward. On the third day, I made contact to see how we could move forward before the deadline passed and the reservation would be lost. The consultant, having forgotten about where we were in the story, failed to provide what was needed ---- the reservation was lost. The promise was an attempt at a do-over once 24 more hours had passed. Rather than risk another blown opportunity, I called the vendor myself --- and booked the same dates/cabin/destination as a new reservation. Anniversary saved - go ME. The next day, received an ALL CAPS email from the consultant: "IF YOU DO DEPOSIT TODAY I CAN REBOOK. NEED TO KNOW." Needless to say, I won't be a repeat customer of this business.

We just completed our second trip arranged by Carla at the Travel Place. Our first trip last year…read morewas to Costa Rica. Carla created a wonderful experience and arranged for us to stay at resorts she had been to herself. All three that we were at were fantastic and everything, including transportation was fantastic. Our most recent trip to Spain was also perfect. Carla arranged every detail so all we needed to do was enjoy a totally stress free vacation. We will be working with Carla in the coming months to arrange our next trip. She is easy going, friendly and incredibly knowledgeable. Five stars to Carla and the Travel Place! John and Andrea P.

Horrible service. I made a 1 pm apppointment for a routine oil change. After 2 hours I was…read moreinformed I needed brake work on the front brakes only. They said it would be done by the end of day. An hour later they said they could not get it done but would need to come back the next morning. It was not ready until the next afternoon. I was shocked to see a bill for $1,322. All parts were more than double what I expected amounting to $844. Labor was triple billed: 1.Brake labor $130 2. Labor - Brakes $190 3. and Brake Fluid Exchange Labor $106 The cashier was happy to highlight using an orange marker $43.10 for AAA membership savings but concealed an additional $40 in shop fees shown on bottom of the last page. This truely is a scam.

Horrible service center. Terrible customer service. Even if you are a member, I'd take your car…read moreelsewhere. Somewhere more honest and reliable to be serviced.