I'm happy that others had 5-star experiences here. Mine was definitely a "shudder and run" lesson…read morelearned. VERY important anniversary - big plans for a European river cruise led us to decide to seek help from a professional rather than booking it ourselves online. Our consultant gave us some brochures and asked other consultants to lend expertise on the trip we were interested in. We left the appointment with a 72-hour window to complete the reservation AND for the consultant to provide the "how to" move forward. On the third day, I made contact to see how we could move forward before the deadline passed and the reservation would be lost. The consultant, having forgotten about where we were in the story, failed to provide what was needed ---- the reservation was lost. The promise was an attempt at a do-over once 24 more hours had passed. Rather than risk another blown opportunity, I called the vendor myself --- and booked the same dates/cabin/destination as a new reservation. Anniversary saved - go ME. The next day, received an ALL CAPS email from the consultant: "IF YOU DO DEPOSIT TODAY I CAN REBOOK. NEED TO KNOW." Needless to say, I won't be a repeat customer of this business.

We just completed our second trip arranged by Carla at the Travel Place. Our first trip last year…read morewas to Costa Rica. Carla created a wonderful experience and arranged for us to stay at resorts she had been to herself. All three that we were at were fantastic and everything, including transportation was fantastic. Our most recent trip to Spain was also perfect. Carla arranged every detail so all we needed to do was enjoy a totally stress free vacation. We will be working with Carla in the coming months to arrange our next trip. She is easy going, friendly and incredibly knowledgeable. Five stars to Carla and the Travel Place! John and Andrea P.

Another great family vacation planned by Guido and his staff--two weeks in Spain! (We did a similar…read moreItaly trip planned by them several years ago.) Hotels, transportation, tours, and tour guides--all planned to perfection and excellent. The hotels were in perfect locations, all the tours were private with priority entry into the busy attractions (no waiting in lines!), and most of the tour guides had 10-20+ years of guide experience with education in history and/or architecture matching the tour. Also, having them provide train and airline reservations and drivers eliminated all stress getting from one place to another on time and kept us from driving and getting lost in crazy city traffic. If you want a no-worry, low stress vacation while seeing many attractions in an European country, Bethesda Travel Center is the place to go. Worth every penny and highly recommended!

Guido, Serena and the entire team did a fabulous job throughout. Our family of four came to and…read morefrom two US locations, we traveled to two countries with multiple connections and it was all flawless. The agents over in Europe were professional at all times and the tour guides were very knowledgeable, friendly and extended their times as they enjoyed the interactions just as much as we did. All an extension of Guido and the Team! You can't go wrong with Bethesda Travel Center!

Fredericka = The best travel agent you could ask for that makes you feel like family. She goes…read moreabove and beyond what you need to give you the best experience possible. I recently went on my first cruise trip, with flights, hotels, rental cars, and fine dining organized by her. I was so impressed by her careful planning, and attention to detail as well as consistently checking in on me to ensure I had a good time and was comfortable. From now on, I'm going to her and her alone for all my travel needs. I can't wait to plan my future plans and bucket list countries through her. I suggest you do the same... I highly recommend her to organize your travel!

Thank You Fredrika! We had a wonderful time at Lifestyles Vacation Resort in Puerto Plata. Fredrika…read moretook care of every detail to ensure we had everything we needed and more for our family. From pickup at the airport to our upgraded stay and accommodation she left no rock unturned. I look forward to booking our next family trip together hopefully soon!

As a child of the internet age, a seasoned traveler, and master of internet searches the last thing…read moreI thought I needed in my life was a travel agent. When life got hectic, I had already been reading for years on travel blogs about the perks of having a travel agent, I thought it was time to give it a shot. I put down my backpacker-esque, 'I am not your typical tourist' pride and got in contact with Triple C. Mike came highly recommended from the Chinese community which made me hesitate at first because honestly, my Chinese sucks. I tested the waters by writing him an (English) email requesting an itinerary for an upcoming multi-country trip, detailing my numerous travel preferences in an anal fashion. To my astonishment, it was only minutes before a reply appeared in my inbox. Within the email was a spectacular itinerary to which I love dearly and could not have put together so well myself in such small amount of time. A few minutes later another email followed with a few concerns over how I wanted to fly in to one side of a country and leave from my specified airport that's on the the opposite end of the same said country. (I had plans to take the train across the country but forgot to mention it in my initial email) Fantastic attention to details. A quick check over kayak and a few other sites tell me Mike's prices couldn't be beat and I was sold then and there. When recently I emailed Mike regarding my woes with the difficulty I was having getting a Chinese visa he was quick to offer advice. Mike is always quick to respond to my traveling needs and questions; most of our email conversations can be concluded within minutes. I love that. Straight to the point and super friendly. Oh, my worries regarding the whole Chinese thing? Totally a non-issue. This whole experience makes me wish I had made buddies with a travel agent sooner!

Mike at Triple C is the best travel agent I have ever had a good chance to find and do business…read morewith, and I have to many countries over the years and have used many travel agents. During the Iceland Volcano, when the news said no flight for a month, Mike got us home in a few days!!!!! When the French are on strike, Mike did everything he could to help us and gave us extremely good advice on travel insurance. He responds immediately and gave me the exact information I needed when I was stressing out over the strike. His prices are also extremely reasonable. If i can give Mike 10 stars, I would. Mike, keep doing what you are doing and my your business grow! Thank you so very much for your help over the years!

I'd give them six-stars if possible…read more They were very responsive to all my questions even before I paid them anything--before I even became a client. But here's something they don't advertise that is of GREAT VALUE: They can help you get your visa done FASTER than if you went through the process yourself because they are more connected with the consult than we are. Therefore if it normally takes a month to go through the application process, they can actually get it done in a week if you have all your stuff together. They don't advertise this but it's of great value.

Great agents that proved to be an excellent resource for our trip to the other side of the world…read more(Fiji)! Highly recommend them, would happily use them again

From the owner: I am a travel agent with 12 years of experience. My objective is to provide the best quality…read moreservice to my clients. (Soy agente de viaje con 12 años de experiencia. My objetivo es brindar el mejor servicio a mis clientes.)

Jeannine helped setup our honeymoon to Tahiti (Tahiti; Moorea; Bora Bora). It was absolutely…read moreamazing! In fact, it may of been the best vacation I ever had (I've traveled the world). Jeannine made sure each detail with the transport to and around the islands were taken care of. My wife and I just showed up and enjoyed the experience. In addition to all that, Jeannine made sure to find the timeframe we desired while keeping the budget manageable. She even arranged everything in a short time!!! As far as my wife and I are concerned, she is our permanent travel agent (lol). I highly recommend using her!!!!!

When my husband and I learned that we were expecting, I knew we had to get a babymoon to Europe…read moreplanned but the thought of where to go and what to do was overwhelming. I reached out to Jeannine and she helped us through it. After talking with me, we decided on Germany and Austria, Munich and Salzburg specifically. With our interests in mind, and some imagination on her part, she mocked up an itinerary for us. Since we were flexible on dates there was some back and forth on exact dates and activities. She patiently worked with us to plan an itinerary that we liked and after realizing our trip was longer than initially thought, also worked in a few days in Innsbruck. The trip was great. We had two small hiccups while in country but Jeannine quickly and flawlessly worked it out. It was great to be able to shoot her an email and know she would work it out, we could continue on our trip stress free. You're in good hands with Jeannine.

We recently had Scott do our travel plans to Florida. He was so prompt, courteous and made our…read moretrip real easy for two women to take off by them self! We had a great time and didn't have to worry about a thing! Hats off to Scott. Debbie Phelps Brenda Milhon

Coming back form Punta Cana, we were put on a connecting flight. Once we got to FLL, we were told…read morethe flight to BWI is leaving in 4m and we would not make it. We were told we could get the next flight to Midway then another flight to BWI, which would get us home by 1:30am OR wait until the next day! With no choice, we opted for the flight to Midway, checked our luggage and proceeded to the gate. We then heard they were still calling for passengers for our original flight so we hurried to the gate to see if we could still get on. We were told yes, but our luggage is still going to Midway and we'd have to go to BWI after 1:30am to retrieve it! We should NOT have been booked for a connecting flight with only a 2hr timeframe between flights! This travel agent had no sense or idea as to how long it would take to get thru customs!!! Very, very poor customer service!

Great communication and gave me exactly what I was looking for. My request that I asked for they…read moredelivered with no questions at all.

This agency is the worst of the worst customer service. I bought a ticket for my husband round trip…read morenow they are telling me that it was just one way. Thank goodness I have the Iteniary and email from whom and when it was sent to me. Please please do not buy any more flight tickets from this agency. Staff do not have any customer service experience or they don't know what they are doing., all of them need to be trained again and again. They don't deserve any stars at all. The agency has unprofessional and inexperienced people.

After being told to email the head of the agency as I was told she knows Italy very well, and could…read moregive me a good package for places to stay and things to do. I emailed her telling her we've never used a travel agency and would like to get a package for 10 days, and hope she can find us good rates for site seeing, hiking, and etc. She responded only with the words, "Hi S...., After seeing what you are looking for, I don't think I am the right fit for you. Sincerely, Paula" She didn't even attempt to explain why, even though I was asked from Monday to wait till Wednesday when she would arrive, as she'd be able to help us with a good package. They are definitely not in the business of helping people, or being very professional! Very disappointed!!