I see some negative reviews from a while ago but my experience has been nothing but amazing. I've…read moreadopted both of my cats from here and they're the sweetest loving happy and health lives. Adopted them and they were up to date on shots, seemed healthy, and were neutered. I got my first cat from here as a kitten over a year and a half ago and got my other cat about 6 months ago. Whenever I'm visited too I've had nothing but good experiences.

So far I enjoy getting photographs I wish I could access a portal or something would be nice ! I am…read morehoping to receive these daily ! I'll keep you posted throughout the journey

Absolutely wonderful place. They care about the animals and the community. I have fostered,…read morevolunteered, brought in strays and adopted from Newberg Animal Shelter. They have dedicated volunteer and staff who care about the needs of the animals. They also go above and beyond taking in semi feral kittens, bottle babies and special needs animals. Many other shelters would not do this. They make sure that the animals get the appropriate care even if that means a trip to OSU for special treatment or acupuncture for a paralyzed kitten. They also provide cat/dog food to the food bank in town which is neat and many depend on it. Overall this place is amazing. For a small shelter who has limited resources they do great work.

Extremely rude customer service Called 15 min before asking about a cat and if it was still there…read more they told me the cat was still there when I arrived the cat was already adopted and lady told me it was adopted about a have hour ago and when I was looking around at the other cats I saw the cat!!!!!! she told me yea the cat will be leaving on Saturday it's (Wednesday) I thought it was first come first serve and lady was rude the entire time!!!!!!!

My son adopted Ginger through Hope's Haven when they were in Dayton. He had her for a week and…read moresuddenly, she got really big so he took her to a vet and yes, Ginger was pregnant. Hope's Haven offered to take Ginger back but Michael was already very attached to her. Ginger had 10 puppies 10 days after he had adopted her. Hope's Haven offered to take Ginger and the puppies back but Michael with my help for a couple of weeks, kept them for 2 months then took them to to Petco or Pet-smart, can't remember which, and Hope's Haven placed them with people or families. They sell the puppies for $200.00 each and Michael very generously let them keep the money because, of course, this money helps to cover their overhead. We kept two of the puppies, Pearl and Ruby. After a few months, my son changed jobs so his time with Ginger was going to be far less so I brought her to live with us on our five acres of natural forest of fir, maple and oak trees We already had Angus, our big lab/mastiff mix. I had already spent a lot of time with Ginger so she was very, very happy living with us and she fell in love with Angus. That was eleven years ago but sadly, our beautiful Angus died of bone cancer almost three years ago. Anyway, Hope's Haven is a great place to adopt or give very young puppies to for placement. A-+ Suzanne Devlin

We fostered pets through Hope's Haven and we were very concerned about Marsha and Hope's Haven…read moreviews on not providing flea medication to 8 week old puppies. The puppies were of age to receive the flea medication and I jnfor.aed Marsha and Jackie I was very concerned about the flea infestation and Marsha said she does not use medine on puppies, even when I told her it was recommended by the veterinarian. They said they will give the puppies a bath and will not take them to the vet. We won't support this organization any longer. ​They immediately blocked me on Facebook so I couldn't leave a review there.

Love this store and all of the people in it! They have great products and have helped my dog so…read moremuch with joint pain issues. I will be forever grateful for how much they have helped my senior dog decrease pain. They also do a wonderful job at creating community and raising funds to help animals. On top of that the prices are very reasonable considering the high end services they provide. One of my favorite stores in Salem!!!

Where do I start. This is store is the Reason to support and shop small business. Their customer…read moreservice just goes above and beyond. They have been on the journey with me and my dog who has severe allergies for the last 10 years. They do research, they read every label, they are a wealth of experience and information and always there to help and listen to your needs. They've special ordered things I could let get anywhere else through the supply chain issue of Covid. They've continually stayed open after hours so accommodate me rushing to get off work, knowing that they are the only ones that carry the food my dog can eat without getting sick. Their compassion and work ethic is outstanding. Thank you for being in Salem, thank you to the staff that has stayed. I appreciate you so much!