Awesome personnel in grooming! Rebecca took my dog in for a…read moresimple nail trim even though they had closed for evening! It took her 5 minutes and made this customer very happy. The job done on dog was an excellent job! Good for her and her patience, misty was a happy dog!

When delivering an order placed online to someone's vehicle for curbside it's not very polite to…read morejust throw the dog food into their vehicle like use some common courtesy if you are that out of shape and unable to carry a 14 pound bag of dog food without throwing it into someone's vehicle then maybe you need to retire or find a new job!!!!!

If we're just talking about having a place to get all of your pet supplies, where you can actually…read moretake some of your pets inside the store, I'd probably give this a higher rating. But we're not. Petco is a place where you can also go to buy live pets and I have a real problem with the conditions in which these animals are kept. The fish are an overcrowded tanks far above the recommended population for the Bio load creates. At one location, Lancaster, I even saw a pile of dead goldfish inside one of the tanks. I get it, fish die and it's not always their fault. I have bought fish from there, center.street) that passed away within a week from a fungus. When I went in, and told them about it at first they didn't want to refund me until I mentioned that it died with a white fungus and then the aquatic center personnel had a knowing look. Later admitting that many of the bettas that were there had the same one. I chose not to get another fish from there and I went to the Keizer location instead where the aquatic manager said the same thing was happening with theirs yet they were still being sold. I recently went in to the Kaiser location to look at bearded dragons. I was devastated to see that there were too many in each small tank, far smaller than the recommended tank size. there was a sand substrate which is known to cause impaction in bearded dragons and the humidity was too high and the temperature far too low for the species. It was really difficult because I know the special needs they have for UVB and for heat and without meeting these standards they are at risk for metabolic bone disorders. this is not only uncomfortable for the animal but it adds an additional expense to the adopter. it breaks my heart that a place that touts itself as a leader in pets and pet supplies would encourage these sorts of conditions. I know it's not the staff's fault and that they can only do what they're told but corporate should have higher standards for animal welfare. The care sheet on many of these animals is incorrect, recommending enclosure sizes that are far too small. A goldfish should not live in a bowl. A betta needs more than a 2-gallon tank let alone the tiny containers they store them in. I understand there are limits to how they can store their animals with having so many, but if you can't do it correctly you shouldn't have as many. I think everyone would be understanding if they had fewer animals and housed them appropriately. This would also set an example for the types of enclosures and environments that these animals need so that they aren't adopted and placed in the exact same situations. I'm pretty devastated. When it comes to a pet supply store it has everything you need, But I certainly can't justify adopting an animal from them knowing how they'll treat the next one that occupies the cage.

All of their fish are in terrible condition. Most betta fish are diseased, some already dead. It's…read moredistressing to see animals in such poor care. Will never be coming again. Recommend no one buys their betta fish, they will likely be diseased and it supports practices like these.

Affordable vaccines. Convenient appointments online. Very organized vaccination program with loving…read morewonderful staff manning the vaccine queue.

Scheduled our pups for nail trims. Went to the appointment and learned they canceled our…read moreappointment. Male groomer was rude and showed nothing to being sorry about the issue.

Knowledgeable staff, they've worked with me for almost a year to help us find the best dog food for…read moreour girl nova. Food and skin sensitivity has been a huge challenge, we tried multiple different brands of food, until we found the right one.

Thank you for your amazing customer service and great products. We have no complaints.read more

Event: Grand Opening…read more Pros: so this animal-store is nice! They have a lot of products that some other stores do not carry. For example, they sell Farmina, which is what my dog(o) eats. No other pet store sells in store I always have to order online. They carry the products yay!!!! The staff were very very friendly and I can tell if you shop frequently they will remember you and your pups/cats name. They have a weigh station, which was cool! And, you're able to bring your dogs/catz inside with you. Cons: no apple pay! I was bummed that I had to whip out the card. Would be great to have apple pay or tap!! I will say, one guy did keep making assumptions that I was a new dog owner and kept stopping me every few seconds instead of letting me look and peruse around. I felt rushed or as if I couldnt just take my time to enjoy the store since I am new to Mud Bay. But, my experience overall was great!!

Very cute and clean store, I buy all my guniea pig stuff from here and they offer treat samples! My…read moredog and guniea loved the treats so I went back to buy them as well. The customer service is good. They are nice and welcoming and helpful!! Such a good pet store honestly. Also good food with no bad ingredients. It's not close to me but the drive is worth it for my pets.

My 2 rescue dogs are not well socialized, but learning. I brought in for nail trim that went…read moreextremely well. I was very pleased with how my dogs & I were treated. Didn't have more than few minutes wait. Very happy with Puppy Love & look forward to future visits!!

Another great haircut for Poppy! She was really shaggy when I brought her in and now look at her!…read moreThanks ladies!

They do great cuts and I really love the groomers, but, I most they don't have to cage the dogs…read morewhich means so much to me!

Would never ever reccomend this groomer. She is completely unprofessional. After multiple times of…read moreher forgetting to putting my dog down on schedule (so when you show up she acts like she has no idea whats going on or who you are), not communicating, rescheduling last minute, and then not showing up at all. She clearly doesn't care about her business, clients or the dogs. I would have given 1 star but want people to know!

They did an absolutely amazing job on my Chow! The staff is knowledgeable and very friendly. The…read moreprices are reasonable and definitely worth the job they do. So glad I found them !

I bring both of my cats here and I've never had a bad time, nor have my cats. What can I say? Nice,…read moreclean, great with my pets, and quick! They're so good with animals!

We have been going to Soapy Paws for the past year. The…read moreowner Debbie and her daughter did a wonderful job with our dog Cooper. We scheduled our next appointment for today and we received a call from Debbie a couple of months ago stating she had sold the business. We received a call from the new owners stating they would have a groomer with experience with our breed would we like our appointment for June 1st . We did not receive any reminder call, or any communication from the new owners regarding our appointment for today. Imagine our surprise to arrive at our appointment today to closed doors and a sign saying under construction. I have been a business owner for many years... This is no way to run a business... Will not ever be returning to this business... There just is no excuse for this.

I've been a long time customer but the new owner needs to get it together. My dog went in for a…read morenail trim. The former owners just handled him. With the new owners my son had to lift my dog up to the table and hold his head while the dog's nails were trimmed. I feel bad for the new owners, but I won't be back.

After nearly a decade of being a loyal client and referring dozens on people to Debbie, I had to…read morefind another groomer for my dogs. Debbie has been amazing and it's incredible to have seen her business grow from a little shop to now, a whole salon with workers. I appreciate her and everything she's done for my pups, but frankly these past couple of years haven't been great. She's constantly busy, under delivers and the workers just don't outperform Debbie. We've had more negative experiences like issues with haircuts, long wait times and not the greatest customer service from the newer groomers (super passive texts). Just little things add up over time and I just got to the point where I'd rather just part ways and leave with better memories. Super sad but best wishes to all!

Years of experience and a kind spirit... My dog has a lot of hair, and needs a lot of work, and…read moreeveryone is patient with him. He's not the easiest guy to have sit and be still for long. Boo says "Woof!"