I recently started the process of purchasing a vehicle from Travers Auto Plaza in Florissant, Mo and unfortunately, it has been the worst experience I have ever had as a consumer.
Within weeks of driving the 2013 BMW 550i off the lot, the car started having major issues and I reached out to the dealership only to be disappointed with the service that I am currently receiving.
I contacted the dealership within weeks of possessing my new car because I started noticing signs that the vehicle may need repair. After closer examination, I researched that the car had a loud blower motor, rapid oil consumption, smoking exhaust, and that's only the things I noticed within the first few weeks. I contacted the sales representative and explained the issues with the car, and instead of addressing the mechanical issues, the salesman said, he wanted to move forward with finalizing the contract and financials for the deal before they would help me figure out what's going on with the car that I am obviously unhappy with.
I contacted the salesman to receive an update on my situation. The call ended with the salesman promising to schedule an appointment for my car to be examined in their shop. Finally, a meeting was scheduled with the salesman and his boss. I arrived at the dealership (30 Min Drive) and I was told that they failed to schedule an appointment and asked if we could arrange for them to pick up my vehicle the next day. I then asked if they would return my trade-in and downpayment since the deal isn't currently finalized and they refused.
The next day comes and nobody reached out to me about picking up the vehicle I had to reach out only to be told someone will be coming to pick up the vehicle on Monday we will see if they follow through on that since they have failed to do so in every area possible.
I will update the review as the process goes on, but currently, we have a car that shows signs of expensive repairs that the dealership had knowledge of when selling the car and more issues down the road also they are unwilling to help me get into another vehicle or return my trade-in and down payment. I hope we can come to a resolution so that I can update this review but currently I strongly discourage anyone considering purchasing a vehicle with Travers Auto Plaza. read more