Took my son's car for a $40 wash after I borrowed it. Worst car wash ever. Didn't do mats, didn't wipe down middle console. When I told them, 60 seconds after they gave me back the keys, they told me they were closed. So rude. Such a rip off. Do not pay cash, at least then you will have some recourse. NOTE: I paid for the top wash, "The Works" AND confirmed mats would be done. Maybe you, sir, should check your facts. Note 2: Read more reviews. Owner keeps saying "fake news" instead of owning the review/wash and doing something to fix his business. read more

Trax Car Wash - Filth - Car Wash Near Me - New Brunswick, New Jersey

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$42 for a horrible clean and scratches to my vehicle.My car wasn't properly cleaned inside and the vacuum was simply passed in 1 swipe.Exterior of the vehicle was still dirty and not wiped down correctly.$35 for car wash,And balance was for carpets being washed. read more

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I PAID $45 TO WASH MY OWN CAR . There was so many spots on the car after the wash . So many black goo lines seemed like it came from the spinners . And the workers would not clean it . Dust was still on the exterior . They don't know how to wipe good . I have to clean the car myself after they were finished . Inside was still dusty and I have to clean that myself also . Carpets was still dirty .. AVOID AT ALL COST . THEY VALUE QUICKNESS JUST TO GET YOU OUT . read more

Spent $45 on a car wash meanwhile the rain will do a better job. Micheal don't comment with your nonsense. A customer shouldn't have to clean their own mats. That's embarrassing. read more

Great service, great management. great respond from the owner to those customers that don't care about how hard this guys work on the winter and all whether conditions.and always doing a great job. Its a basic cleaning not a detail. They also offer detail and since im a member i get a nice %10 off every year to maintain the car clean because obviously with a basic service its not gonna be perfectly clean. read more

Trax Car Wash - Car Wash Near Me - New Brunswick, New Jersey

I drop by and have my cars washed regularly. They staff is fast and efficient and they take good care of my vehicles inside and out. They manage both automatic and stick shift cars - the team actually seems excited when I bring my little 90s Miata there for a bath. The manager Rowdy (spelling?) is super nice. read more

Spent $40 and the car is still dirty on the outside and inside. The workers didn't seem to care and I had no energy to fight. Won't go back. The vehicle was not absolutely filthy but the service was absolutely lackluster( response to owner's post). read more

Poor customer service, no attention to detail, no accountability or friendly service. Very rude and impatient personnel

I've been coming to this establishment for two years and the service is excellent. They do a really good job cleaning my car and the workers are very friendly and attentive. read more

They engaged my parking break whioe my car was on the track! They freaking broke the parking break on my car!! ! I was very nice when explaining to the manager what happened, but all the idiot would do was deny deny deny. I wasn't even asking them to make it right, I was we explaining nicely so they would be more careful. Really did not appreciate their attitude. Take responsibility. Since you treated me like an a-hole I will send be putting in a insurance claim. read more

This place is nowhere near how it used to be... I was a "member" about 20 years ago and it was so worth it. Fast forward to my most recent experience in December and it was disappointing to say the least. I couldn't even tell that my car had been vacuumed or cleaned inside. Mind you, they pay attention to the outside, but for $20 I'm paying for more than that. I had to go home, vacuum, and clean the interior of my car again... I'd rather pay much less and go down 18 for an exterior wash that allows you to vacuum out your car for free. read more

Paid almost $80. Clean with the extreme clean and armor all interior. I was with my son and we kind of wanted to get in and get out. Maybe just a bad day but thought it would come out a lot better. Interior low part of back windows not wiped properly. Had to remind and show receipt to guy to get armor all done on dashboards after they told me it was done. Back bumper and lower inside of driver door still was dirty at end as well. Lower interior of bell windows still dirty but they tried to handle everything else. Would have pointed out more if we weren't in a rush to get out. I'll give them another shot but not too optimistic. read more

Went to Trax Car Wash for first time at the suggestion of a friend. At the completion of my car wash I could not believe at how my car looked. There was no difference from the beginning to the end. The tires were not shinning. Streaks and dust marks still on car, the inside of the car looks like it was just dusted off. Now mind you it was not crowded at all it was around 11:40 a.m. All of this bullshit came at a cost of $34.00. Friends please be good to yourselves and don't even think of bringing your vehicles here for the ass-whipping abuse that your car will obtain from TRAX CAR WASH. PLEASE DON'T DO IT. NEVER AGAIN. read more

To all trax monthly and regular customers. Please don't trust this trax car wash employee bcoz they don't do correctly wash for your car wash. Im seriously telling the truth. it's very disappointing , If you'll has paid $60 monthly for (the works package) which it is more better than (platinum) (the works package) which it includes rainx vision clear, underbody wash, armoral, triple foam polish, extreme shield carnauba wax, all this which they always do the lowest one. This is just in board to show. even I have carpet wash in (the works package)they don't do that also. They force you to do monthly and then all this happens. Nothing Which it is Not fair. Bcoz many customers don't look, don't check what wash its is going. Always look properly. People are in rush just pay n do wash n leave. To everyone Whenever you'll are giving your car for wash, please please see they are putting in proper wash bcoz if ur paying for (the works package)which is more price and then they do the lower package (Platinum or gold) which it is lower which they charge customer more and then they cheat customers by doing (gold or platinum) car wash which it is lower package car wash. If they think I'm lying then they should check in their camera. Even I spoke to their manager about all this and he says I don't know anything and I will see later which they don't care. I said if you don't know then check in ur camera. But still he didn't do anything. I did the biggest mistake by trusting this people and paid monthly $60 for (the works package) and I get platinum wash which is lower package, After so many days gone later I checked it and realized they are not doing correctly. Bcoz their one customer told me all this they charge more and do the lower package. Even their north Brunswick New Jersey staff and manager are worst and not good and not helpful. This is my last and after this I will never do monthly and will never go back to their any location. I won't recommend to anyone. I got bad experience. I'm done with this bad trax car wash. read more

Trax Car Wash - Car Wash Near Me - New Brunswick, New Jersey

First time there. No system or guidance when car is completed. Paid 15.99 for full service and interior was not well cleaned. Smudges still on steering wheel, etc. I will not give them my money again. Mike: Thank you for your response--- I could have saved $3.00 and just gotten an exterior wash (since I still have to wipe the dash)! Point being it looks like it wasn't even wiped down with a dry cloth! I should not need a detail for that! read more

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Today just did the Works most expensive car wash they offer, been going there for years but always paid cash. Everything went well car was cleaned properly BUT when I went to pay they included a Credit Card fee sorry but I don't pay Credit Card fees, this in my opinion should not be an extra charge and customers should not be obligated to pay this fee this is part of doing business. It's like paying for the businesses' electric bill and the notice is not displayed at the cashier station? I will no long bring my 5 cars to be washed at this car wash I was mistreated by the cashier and accused of complaining about the fee before (which I never did) this is not the way to do business or treat customers. read more

I had recently gone beach camping with a bunch of friends. Needless to say there was a lot of sand in places where sand shouldn't be, especially in my car. On top of that, the morning after I found out that a homeless man had broken into my car and trashed it. My car's interior was in rough shape. I usually pass by Trax car wash on my way to St Peter's everyday and decided to give it a ago. Prices were good for the area. I did $24.99 for the platinum. The staff did a pretty good job with the clean up, considering I'll probably need to get it detailed to have it looking the way it was. They have unlimited car wash deals available as well. I would definitely check them out if you are in the area. read more

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This car wash is substantial! They are always the kindest hosts while our vehicles gets a bath! Thank you weekly Trax! I do wish the employees that dry payed more attention to detail as I always have to dry missed areas myself afterwards. read more

love this place, very convenient and the people are hard working. the only issue I have is the quality of the work. I am paying for the most expensive membership yet the lack of attention to detail makes me second guess on whether it is worth it. the vacuum is rushed that it just feels like an exterior wash and often I am even left with soap streaks. I really hope the quality goes up or I will have to remove my 3 cars from their subscription. read more

Do not go here! Brought my brand new car here and when I got home I saw that they left water streaks all over the car and used dirty towels because there were swirl marks. They didn't even dry the driver's side view mirror. Waste of money! read more

So disappointed in their service or lack there of on my car. Paid $35 for them to leave the wheel rim still filthy, the radio console not even wiped down and the cup holder let's just say it's like they didn't even know there was a cup holder as it was filthy. $35 waste of my money and time. Never again read more

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Went there for the first time today and paid $34 for what they call The Works which includes everything and when I went to get my car they didn't even vacuum or clean my mats like the package included I had to bring this to someone attention and at that point a very kind worker volunteered to correctly clean and vacuum it I wish I could've just tipped him for his hard work without him having to give it up to the one who weren't .. Better off doing yourself inside and jus paying them to clean the outside if you don't have access to a hose to do yourself .. To top it off I had to ask for the armor all I paid for I legit had to ask them to actually do the services I paid for next time if I have no choice definitely jus paying for the outside and doing the inside myself read more

Very convenient location off Route 1 as you exit right onto Route 18N Experts in car wash and detailing and removed tree sap on Lexus SUV hood and polished entire surface in only 15 minutes, HIGHLY RECOMMENDED John read more

This car wash does one of the most thorough cleaning jobs I have seen out of a lot of car washes I have been too. The prices are a bit steep, but this place does more than just soap, suds, rinse, and dry. They will do the interior for you (if you want), and they do a fairly good job! I really liked that while your car is being washed, you get to shoot a spray gun at your car with foamy water, giving it a more interactive experience, rather than the "watch how sausage is made" style I am accustomed to. Just be careful about the location. It is tricky and quite easy to miss if you are not paying attention. Otherwise this is a definite spot to bring your car! read more

If I could choose a half of a star or select no stars I would have done that. This was my first time there and the prices are very expensive considering they DO NOT wipe down your leather seats. I think $40 is a bit much especially if my windshield was NOT spotless. Oh well lesson learned but I will not be going back. read more

Wish I could give 0 stars. Now before I even begin writing this review, I want you all to take a look at how insanely wicked the owners responses are to bad reviews. (Who responds to customers like that?!) And to the owner, before you attack me, I DID speak with a manager at the time of my visit AND emailed you, to which I got no response. I recommend no one ever do business with these people. My father WAS a member here for years. Him and I took my car to be washed. Since my father was a frequent customer, services are usually fine and we did not inspect the car fully before we hopped in and left after the wash was done. However, seconds after we left the parking lot, we noticed the center console control area (above the rear view mirror, shown in the pictures I shared) was VERY CLEARLY ripped off/broken. We instantly turned around and came back to the car wash to complain to the manager. The manager basically implied that I brought my car in broken like this, and tried to make it seem like the workers broke it. When in reality, YOUR WORKERS DID BREAK IT! The manager then stated he needed to review the footage on their cameras and get back to us. Now help me understand how in the world your cameras can see INTO my car to confirm your workers didn't break my car? Complete and utter bullshit if you ask me. When the manager did get back to me (multiple days after the incident I may add) he told me exactly what I expected him to. He lied and told me his workers didn't do it. Anyway, the manager was insanely rude.(Clearly he was trained by the owner.) I was never told they were sorry, never offered any sort of compensation and now am left to pay for a repair on my car that I did not do. I beg - DO NOT GO HERE. THESE PEOPLE DO NOT KNOW HOW TO RUN A BUSINESS AND DO NOT TAKE RESPONSIBILITY FOR THEIR WRONG DOINGS. To the owner, I hope you lighten up and start treating your customers with respect. EDIT: Just read MULTIPLE reviews of you guys breaking something in customers vehicles and not owning up to it... Unacceptable behavior and pompousness if you ask me. Everyone makes mistakes but according to the managers and the owners, their employees never do. (Although they literally broke my car ) Can't stress enough for everyone to go somewhere else for a wash. Anyone is will give you a better experience than these people. read more

Trax Car Wash - Car Wash Near Me - New Brunswick, New Jersey

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Wildly expensive for absolutely no reason. Almost $40 for a basic exterior car wash. (love the $3 suv fee- I have a crossover, it's not that serious ). I got the "platinum" thinking maybe it was a step up from the bare minimum. Only to find out they don't even touch the interior at that price. I still had dirt on my back seat, because apparently running a rag over it costs extra. The only reason I didn't give it a 1 is because one of the workers noticed I was dissatisfied and he cleaned it for "free". Better off throwing your money in the garbage. read more

I have been coming here for years regardless of what car I currently have. The service is great, they're quick and helpful but also don't jeopardize quality while getting you in and out. You can tell that they're popular because of how busy they constantly are regardless what day of the week it is. For those interested, they also have a wash club which you can sign up - it includes daily car washes for not much more than what an individual one would cost. Check them out! read more

Honestly I feel like it was a waste of money. I went on 5/28/2023. I paid for the gold package about $24 soo many spots were missed especially the huge streak of pollen that was on the hood of my car, bird poop above the window and mosquitoes that were near the front plate. As you can see my car is white so it's impossible to miss this amount of dirt and stains. It could've have been wiped of with the rag if the car wash missed it. I'll be going to a different car wash read more

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Same bad service, extra high prices! They charge $2.00 for suvs regardless of size. Spend the extra money on gas and drive someplace worth going to. read more

Trax Car Wash - Post cleaning - Car Wash Near Me - New Brunswick, New Jersey

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Service has gone downhill in the past year. Windows come out streaked and wheels are not cleaned. I was on the monthly plan and when I canceled they continue to bill my credit card. read more

*review update* - 2 stars to 1 star due to the owner of the company writing me (and many others, as I just saw) a nasty response to my honest review. No need to dirty-car shame me simply because your workers did not do an adequate job. STAY AWAY. This place used to be good (key words are used to). I got the silver package and my pictures speak for themselves. Pretty sure they did not do ANYTHING to the inside of my car. There was a bug on my dashboard that is still there. Gum wrapper on my floor... yep still there! My steering wheel is still sticky. Two stars because the outside looks good. Never going back. And SERIOUSLY regret giving a 10 dollar tip. They were very busy today..maybe that's why they did a terrible job? Either way, being busy is not an excuse. Take a look at my pics and decide for yourself. read more

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Exceptional job and outstanding customer service. I brought in my car, which was very dirty, and it came out looking as if it had just left the dealership. They provided thorough follow-up and addressed all of my concerns diligently. I would highly recommend them to anyone seeking real value. read more

I tried to do car detailing here but they not only hide behind a language barrier but also refuse to do a detailing if there is anything in your car including emergency tools such as jumper cables, etc. The girl behind the register talks like she is chewing her face in an absolutely unhelpful, abrasive manner and the supervisor who came to see my car just said "oh you dont want us to do this area?" like the trunk because it has road tools in it. They dont tell you you need to dump everything out of the car and they just were indifferent to the fact they just lost a 300.00 detail and could care less. If you just want to be a car wash, be a car wash and dont be a detail center, you clearly dont care about the loss of business. read more

I went earlier today and decided to go with "the works" which is suppose to be the best of the packages. The place is pricey, but I went for it because I wanted my car to look good. I was not impressed at the end . I spent $30 on a car wash, A CAR WASH. For them to leave bug stains on front of the car which came off with a simple wipe, which I did myself after. On top of it all my rims are still dirty. They rush through everything. I'll never come here again, but my recommendation for the company would be, if people are paying you $30 a car wash. Have a section specially for that so they aren't rushing through it. Makes people feel ripped off. Other cars pay less with the basic package and come out looking better than yours. OH AND CLEARLY THE MANAGER IS UNPROFESSIONAL! Lol read more

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I was really reluctant to come here after reading some of the reviews & seeing how aggressive/hostile the owner is when he defends this place. Honestly, I avoided coming here until this point bc I was worried about paying for a sub-par service and then getting yelled at for it. Anyway, I was put in a situation today where I absolutely needed a car wash ASAP, so I caved and came here bc it was the closest place. I must say I was pleasantly surprised. I paid for "The Works" and told the employees that my interior needs a little bit of extra attention. They said "No problem" and I observed the whole process. Everyone was very thorough, meticulous, and I was returned a VERY clean car. It wasn't spotless, but very very close (there are some still streaks on my windows and side view mirrors + not all smudges were removed). These are very minor things in my opinion that I didn't even notice until a few hours later, so overall I am very happy with the result and am not going to nitpick/drag this place over minutiae. I do have to wonder what portion of disgruntled customers below paid for the most basic service, expecting premium outcomes... It could definitely vary case-to-case but in my experience with this car wash: you get what you pay for. The only reason I'm docking a star is because of the reputation the owner has (it extends beyond just Yelp replies -- I've heard about this guy from neighbors and classmates). Even with a good experience, I am hesitant to make this my regular spot in case there's an off day and I have to deal with the infamous wrath. I'm still going to give it a fair chance over the next few washes so fingers crossed! Bottom line: come here with realistic expectations, be communicative with what you want, and pay for the service that matches your expectations read more

I got the works. $29.99. Exterior only was $3 less. They are very quick and do high volume. A monthly works membership is only $59.99. Wish I lived south. They did a great job on my Lexus. When I'm down in this area I will use them again. read more

Trax Car Wash - Menu - Car Wash Near Me - New Brunswick, New Jersey

I have been going to the Trax car wash in New Brunswick for more than ten years and have been so happy with the quality of their service. Their staff is professional and they pay attention to detail. I highly recommend this business. -V read more

Car wash was bought by TRAX.. they only made changes to the signs and PRICE. the service stinks. my car is never clean the way is should be for $30. I will never go back.. I suggest you save your time and money and go to a different car wash. read more

Not busy today. Boys vacuuming didn't speak English. Checked out with manger and asked he check on something. He did with the final clean crew. Car looks nice. read more