Anthony was super responsive and communicative. Fixed our clog drain and replaced an old valve…read moresuper fast. Highly recommend

I don't normally leave reviews, but I had a great experience with Drain Flow. They responded…read morequickly to my call about a plumbing leak, thoroughly diagnosed the issue, and communicated clearly, which made everything easy. What I appreciated most was their integrity. They walked me through the options and gave clear recommendations about what was truly worth doing and what would give me the most value, without trying to upsell unnecessary work. They were professional, respectful, and even made a point to clean up the area before leaving. Easy to work with, and I'd definitely use them again.

Since my first review I've used GHM for multiple things. Most recently they fixed the pump…read moreunderneath my house - first with a temporary fix while they waited for a part and then with the permanent fix. He was patient with me as I explained my issue over the phone and was able to inform me that our washer could still be used even before they got to fixing that. They've done a couple of other jobs for us in between like putting in a new shower head and implementing a new outdoor water spigot since the old one just didn't turn on anymore. They are always good and fair with their pricing and as always are happy to entertain my questions (like me asking where our water shutoff valve is and them showing me where it was.)

We had a plumbing emergency and we got a response within minutes. Greg went out of his way to fit…read moreus into his schedule and he got the job done quickly and completely. I've heard similar stories from others.

Extremely happy with the services provided by James. He installed a 6 unit/2 compressor heat pump…read moresystem in our 150+ year old house in about two days, demonstrating superior knowledge of the system and suggesting actually aesthetically pleasing choices for ducting etc. that many other contractors ignored. Price was reasonable for the scope and system specs, and James was extremely responsive and patient throughout the whole process. We also really appreciate James's help coordinating with MassSave (including some truly terrible inspections), ultimately enabling us to claim our full rebate. I'd highly recommend working with James, and we will continue to reach out to him for all our HVAC needs!

After a 3-yr search and MANY bids for a new HVAC, we settled on James Wu, who installed our system…read morelast month and proved the research paid off. Below are things I wanted to know before choosing a contractor; maybe it will be helpful for you. Our situation: 100+ yr old home with current boiler in basement. We recently insulated our walk-up attic - that would both freeze and melt items stored there - with closed-cell spray foam (more research there), added drywall and will use it for storage. This is where the air handler and ERV (for ventilation) went. Our upstairs is now ducted, with one vent running through a closet on the 2nd floor to 1st floor. We also added a Mitsibishi floor mount unit and a ceiling cassette on 1st floor. So, we had a VARIETY of equipment installed, requiring a contractor experienced in not only ducting, but mini-split installs with both a ceiling cassette and floor mount unit. We did not want the large wall mount mini split units. Our walls/ceilings are PLASTER, (metal wire mesh and cement-based): cutting them is a JOB. And, we wanted the floor mount unit RECESSED. COST - James was in-line with our other bids, which came in between 27k and 39k, largely depending on equipment recommended, with ceiling cassettes costing more. Many contractors simply would not install them, and wanted to run ducts in the corners of all upstairs rooms to first floor, which to us was a last resort. COMMUNICATION - James is very responsive to texts, emails, and even more importantly, he is a fantastic communicator. He is very calm, not pushy, explains things in an easy-to-understand way that clearly shows he knows his business. I actually told my husband after he left for the first time, "I think we may have found our guy" just based on his personality and knowledge. He's likeable, which isn't a requirement, but definitely helps. EXPERTISE - This is what truly sets James apart. Our needs were fairly complex, requiring interior ducting, 2 outside units with exterior line sets, and recessed ceiling units, but also RECESSING the inside floor unit into an interior wall. We've overseen several renovation projects recently and could tell these guys knew what they were doing. Also, they were perfectionists, and paid attention to details you don't often find with contractors. DEPENDABILITY - Not a single missed appt. Showed up on time with clear communication. The job took a week. He also helped with Masssave paperwork. They cleaned up after themselves each day, which we appreciated. KNOWLEDGE - Extremely versed in Mitsibishi equipment. He's a Diamond Contractor, which extends our warranty, but we'd have chosen him regardless. Every question I had about these units (cassette and floor unit operation, air handler, ERV, outdoor units, thermostats...) he knew the answer to. When I researched anything specific online, from multiple and trusted sources, I found the info he'd given me to be correct. I trust his knowledge and I don't automatically do that. One example: our ceiling cassette has an internal thermostat and it's off by several degrees regularly. I researched it and found we likely need an external thermostat separate from the unit to measure the room's temp. I texted James a photo showing the inaccurate reading and his immediate reply, "you need an external thermostat. I'll install one." That's what I'm talking about. INTEGRITY - Example: After the permit inspector left, James explained his philosophy on inspections. Each city apparently has different requirements. He learned several years ago how strict one particular city was, requiring a blower test to determine air tightness and the passing score was 4% or less. He got 4.1% and city wouldn't pass it. This required a lot more time/energy to go through everything and another test and more $$. So, now James says to his guys, "We install to the strictest inspection every time, regardless of the specific city's requirements, so we don't ever have to redo anything." In our case, the city didn't need a blower test but if they did, I feel confident we would have passed! I don't often take time to write reviews, esp this lengthly, but I felt it was warranted here. Finding an HVAC contractor is HARD; it's time-consuming and complicated. And a lot of money. Three years of research finally led us to James and now, looking back, it was worth the wait and headaches in research. I would highly recommend anyone in the market for a new HVAC, especially if it involves Mitsibishi and especially ESPECIALLY if it involves recessing any equipment like ceiling cassettes or wall units, to consider James Wu. He and his team are uniquely skilled in their work.

One of the worst companies I've dealt with. I called yes a few years back for a yearly boiler tune…read moreup service and they did the service but adjusted the air and co2 levels ended up being around 14% . Changed my nozzle with whatever they had on the truck I know it wasn't what was required because I had the service redone and looked myself. Thats not huge but due to pretty high CO2 levels everyone in the house was uncomfortable and itchy for some reason. I called them they came out said after 2 visit would have to charge me as there was nothing they could do and that i would need a new oil burner say a new Beckett. On reservice tech readjusted the air and co2 levels burner ran fine!! Very rude and shabby work to say the least.

From the owner: We are Licensed & insured, we serve all of commonwealth with integrity, efficiency, a hard working…read more& professional state of mind. We install tankless units, high-efficiency, and standard hot water heaters. We cover all plumbing and available 24 hrs 6 days of the week. We will install water heater’s in first 48 hrs or labor is deducted by $30%. There is a 3 yr warranty on any new work completed -All Town Services

Called to request service call on residential water leak. They responded very quickly and came out…read moreto access problem. Diagnosed it very quickly after thorough examination. Repaired it right the first time. Fair price.

Very responsive, quick, reliable and reasonable pricing. I noticed bubbling in my sewer pipe and…read moremade a quick call and Danny came out immediately to inspect and give me a price quote. Matt did the job the very next day, squeezing me in to his busy schedule right before Thanksgiving. He did an excellent job, was very respectful of my home and even fixed a broken faucet on his own dime after finishing the job for my pipe. I would highly recommend these guys for any plumbing needs!

Graham Plumbing Service was excellent! He came out on a Saturday and quickly fixed the pump in my…read morebasement at a very fair price. He took the time to look over all my plumbing needs, was very communicative, and responded quickly. I'll definitely call him again for any future plumbing or heating issues.

Saved me on a Sunday! He came out immediately and got the job done without any problems. Graham…read moreplumbing will be my first call for any future plumbing problems.

This was an amazing experience! I had waited all day for another company to show up and eventually…read morehad to cancel because it was already 4pm and I still had no idea when they were coming. It was Friday night with a major snowstorm expected this weekend and I made a last-minute call to Mr. Drain to see if they could help unclog my drain. I called at 5:18pm, and Aaron had already come and gone by 6:30pm! My pipes are now draining perfectly. Aaron was wonderful, and Christine, the owner, was equally incredible. I can't recommend them highly enough!

Needed a last minute inspection of drain line for P&S. Mr. Drain came through. The Christine was…read moreable to re-arrange scheduling to fit us in. Ryan the technician was very professional. Highly recommend MR. Drain and Ryan. Thank you so much!!