I can't thank SSM enough. One zone of our house wasn't heating. Our usual company couldn't come for…read moreover a week. (!) Called another company who sent 2 guys for 3 visits because it just didn't get fixed. They charged us ~$2000 for replacing two things + labor, and the problem still wasn't fixed. At that point I decided to pivot. Went on a local FB page to ask for advice/names, and SSM came highly recommended. I called them on a Sunday and got an actual human in the office! (The other company has an AI assistant who sounds real. It's creepy.) Bruno from SSM came today, did a lot of diagnostic work, and figured out that the problem was electrical. We were charged just $232.50. Bruno took the time to explain things to us, and didn't try to sell us things. The only good thing to come out of this frigid situation is finding South Shore Mechanical. Thank you so much for your kindness and integrity! Don't ever change! Will definitely do business with them again.

Have done business with SSM for years and have always found them Reliable, Responsive, and fair. I…read morecan't say enough good things about this company. Special comment for Bruno, the chief technical person, awesome to deal with and extremely knowledgable about all things Heating and Plumbing related. They are definitely my first call when mechanical need presents itself in the future. John Corry, Hingham, Ma

Tyler is awesome. He addressed a leak I had in my newly installed furnace, and his crew replaced…read moreit with a new one. And done in one day! Fantastic response and the workmanship was amazing!

Germain plumbers were very professional, respectful and listened to all of our concerns and did…read more exceptional work and I would highly recommend them to anyone. It's hard to find professional plumbers that actually did what they said they would do and it's nice to find people that really have that loyalty to their customers. With Germain plumbing their word matters!!!! They deserve 10plus stars in the reviews.

Left me empty before Christmas. Filled tank 2 days later for $930. (275 gal). I was POread more

We moved to the South Shore in 2018, and neighbors told us to go with Alvin Hollis since they're…read morelocal and family owned. They were ok in the beginning, but in 2026, they couldn't send anyone out to fix our heat for over a week. (!!!) The woman at the office said, "Yeah, we only have two guys." This is strange, especially if you're already a client. Don't think we'll be doing business with them again.

Guy does not know what he is doing. Beware. Paid over $7k for new hvac and never worked. Then…read moreghosted me.

Ryan installed a new HVAC system at my house in 2023 (~$15k job). A year later the unit was not…read morecooling or heating my house properly. He refused to come out and look into it and told me it was normal for my house to not heat or cool to the desired temperature. A different company came out to look into it and immediately found that a valve on the unit was leaking and had also been glued on rather than properly brazed. This cost me thousands of dollars to repair. I also lost the warranty on the unit because of the improper installation of the valve. I reported this to the BBB in an effort to resolve it and get my money back for something that Ryan was responsible for... he denied everything. I then filed a small claim in court and he did not show up to any of the hearings. Do not use this company, Ryan has no integrity and is very hard to track down if necessary. The sheriff had a very hard time serving him for court as he had no real address or business address

I made an appointment with Jim to show up at my house today for an estimate on a air conditioning…read moresystem. This was the conversation Me - Are you able to come and look at our system and give us an estimate Jim - Sure when would you like me to come Me - as soon as possible Jim- just say when and I will be there Me - how about tomorrow Jim - will after noon work Me - how about in the morning Jim - just say when Me - how about first thing Jim - okay between 8:00 - 10:00 Me - I just called at 9:56AM and asked if he was on his way Jim - oh let me check the calendar - oh ya there you are - I'm obviously not going to be there now I've had phone call after phone call this morning Me - so you're no coming Jim - well how about if I come after noon Me - Don't bother coming at all DO NOT CALL THIS COMPANY. Completely unreliable and complete disrespect for my time or my schedule

I called today to become a new customer and was refused because I live 10miles away. They stated…read morethey don't like coming into that city even thought I said we have parking behind the house. He goes on to say that they try and get people who live close (didn't think less than 10miles was a big thing) so they can get more jobs in a day.

Paul and Bobby from Tibets Plumbing & Heating did a phenomenal job replacing my broken gas water…read moreheater in South Boston. They were quick, professional, and very reasonably priced. If you are like me and are skeptical of companies that lack reviews, please don't let their relative lack of internet presence dissuade you. Give them a chance - they've been around for a long time (1985) and clearly know what they're doing.

had them put in a new boiler and oil tank they did such a great job. I could not believe how quiet…read moreand efficient they were they left the place cleaner than when they came. All workmanship was top notch and very professional .If you need service or a new boiler these are the people to call. Thanks to all the crew and the girl who called from their office you are the best

As someone previously in the home energy and sustainability field, I get asked often about our heat…read morepumps and I am constantly telling people to avoid this company. NE Ductless installed our heat pumps in 2021 and it's been one problem after another. Our air handler was faulty from the beginning and needed to be replaced immediately, they were not responsive to requests to inspect the system two years later and troubleshoot why it wasn't able to keep up in the winter months, and we subsequently had a subpar service visit from them. I knew I was really done with them when I identified that they used a product in my install that is prone to corrosion and refrigerant leaks, and they refused to do anything unless/until a leak occurs. Now, I've had a major leak into my bedroom from the air handler and it was discovered that there were several things NE Ductless did incorrectly during the install that caused the leak (including an improper joint transition in the drainage line that was kinked and caused the system to back up, drainage parts that hadn't been installed, and a drain pan that was noticeably pitched instead of level as it should have been). The company who came to fix it was really shocked at how poor of an installation it was, and of course these things were not noticed when they came for service less than 2 years prior. When I let NE Ductless know, I got a defensive email back. This company does not stand by its work and its customer service is atrocious. Run, don't walk.

I rarely leave negative reviews, but this experience warrants one so others can make an informed…read moredecision. Boston Standard sold and installed a brand-new heat pump HVAC system for my home, representing that it was properly sized and appropriate for the unit. The installation itself appeared to go smoothly, and cooling worked as expected through the summer and fall. However, once winter temperatures arrived, the system failed to perform. For 16 consecutive days, my family was unable to get our home above 63°F, despite repeated assurances that the issue had been resolved. Our infants slept in sweatshirts and we relied on space heaters during that period. Over those 16 days, Boston Standard made five separate service visits, each time diagnosing a different root cause: - First guy reset the system then told me it was working like normal - Then, second guy diagnosed an electrical/wiring issue and said that was fixed - Third visit was improper airflow causing the gas to blow out - Fourth was faulty sensors and a replacement control board - Finally, they resolved after troubleshooting live with the manufacturers support where they had to rig the control board wiring in a confusing way  Throughout this process, communication was inconsistent. At various points I was told parts were needed, then that they were not. I was repeatedly told the system was "fixed" when it clearly was not. Escalation was difficult, and it took multiple attempts over several days to reach a service manager Joe Trainito. The most troubling part is not that there was an issue, but that Boston Standard did not fully understand how to install or configure the system they sold me. From a homeowner's perspective, it felt like troubleshooting & training was being done live on my house, at my family's expense. Several people at the company acknowledged that they were having widespread issues with these new installs. When I asked what they would do to make this right, the primary offer was a 10% warranty extension, which was not meaningful after a prolonged failure. A request for a partial refund was met with an offer of $1,000, less than 4% of the total project cost, despite the system being unusable for heat for a significant portion of the winter. This was a full, ground-up HVAC replacement that should have been correctly designed, installed, and supported in the first place. Unfortunately, the experience fell far short of that standard. I cannot recommend Boston Standard based on reliability, execution, or post-installation support and will not be using them again.