It is really unfortunate that this business has 5 stars. It is definitely misleading! When I booked this vendor for my wedding I was looking forward to the excellent service everyone was raving about. Having a wedding is the biggest event that will happen during your lifetime, and it should be documented as such.
What I was promised: a photo booth that was big enough to comfortably fit 10 people. Two attendants; one to control the photo booth itself, and one to be in charge of the photo album (escorting people the the album and having the sign the book and post their photos). After speaking with Manny, I was assured that for an extra $140 I would have an extra attendant and an amazing photo album filled with photos and guest warm wishes and signatures. After hearing this, I opted out of having a guest book because I thought I would have an even better item full of memories.
What we got: 2 rude attendants, who directly came to me in my wedding dress and gave attitude when I asked them to get set up outside on our patio of the venue. Multiple of my guests also informed me after the wedding that they were very unpleasant to them as well.
A photo booth which BARELY fit 4 people in comfortably.
The main reason for my review is the HORRIBLE memory book that I received. I was CONVINCED to spend and extra $140 for an extra attendant and supplies for the memory book. I even remember asking Manny "$140 seems like a lot, I can buy my supplies myself at Michael's for cheaper and set up my own book" he says "it's better so you don't have to worry about anything else and there will even be an extra attendant there having people sign the book and putting it together for you." After speaking with my guests, not one of them was told about the book by the attendant, they happened to see it. And when they did, they were given old, crusty dried out markers to sign with. The result was barely 6 pages of photos throw into a plastic sleeve at random, and some even taped to the outside of the plastic with 5 signatures. I'm offended that this little care went into my memory book when this is all I have from my guests, since I was convinced it would be great and decided not to do a guest book.
When I reached out to Manny about it, he asked his attendants what happened. They had the nerve to blame my guests for the reason my book was so hideous!! They stated my guests were grabbing pages and messing them up because they were intoxicated. This is beyond insulting when I paid $140 for you to be in charge and make me a nice book. You work weddings for a living and should be used to intoxicated guests. The extra attendant I supposedly paid for could have at least made it look nice and put together, instead of sending me home with a crappy book for memories. He said he will refund me 50% off and send a check in the mail. That was 11 days ago and still I have not received anything. 50% off is ridiculous when my chance for a memory book is long gone and I will never get it back.
Honestly the whole thing is offensive, and my husband and are are upset that we didn't have a guest book now. Or we could have supplied our own product for only $15 at Michaels which would have turned out better. read more