Polite, fast, reasonable. Just had a battery changed in my fathers watch. The last one purchased…read morethere lasted 2 years. Thank you!

I had a good experience at Art's, even though the gentlemen there couldn't resolve my problem --…read morenot their fault! They were very kind about it. My older watch had stopped working, but it was made by a company that no longer had replacement parts. They diagnosed the issue quickly and were up front about my options -- and they didn't even charge me for the time it took to deliver the unfortunate news.

Excellent Service. Looked at my watches and repaired on the spot and I was charged a minimal feeread more

I love this store. It's a pleasure to deal with someone who really knows his business, especially…read morewhen so few people know how to fix things anymore. I was there recently with a music box, thinking maybe he could fix that as well. He doesn't do music boxes - but he not only steered me to a store that does (and gave directions), he called them to make sure. That's going above and beyond. I think this is one of Eugene's below-the-radar gems.

I needed to get a couple rings sized and decided this was the place to go. Jerel was a very nice…read moreand helpfulguy with quite a selection of jewelry. He told me all about his years of being a jeweler and showed me a book of he and wife's work throughout the years. Very neat guy. He finished my rings within an hour and half and did beautiful work. I would absolutely recommend him and will be back for all my jewelry needs.

Jerel was super helpful. He resized and cleaned my wife's ring in a timely fashion. It turned out…read moregreat, and she was very happy. We will definitely go back.

I took three watches here that no one else could fix. I was greeted warmly and all three watches…read morewere fixed within 20 minutes, I enjoyed some delicious food while I waited. Great place to go!!

My son wanted to size his invicta new watch. We went to different places and had to wait. So we…read morewent to sapphire jewelry and it took 2 minutes!

Very friendly and helpful people. Knowledgeable and skilled. Well priced. Truly the bestread more

We've had the privilege of conducting business with Brixius Jewelers on a number of occasions and…read morein every instance, we have found them knowledgeable, helpful and reasonable. We won't hesitate to return, and we recommend Brixius Jewelers to anyone in the nearby area.

Love this place! Jackson Jewelers is a staple in Salem, Oregon. A family-run business, run by an…read moreincredibly kind family, who knows their community inside and out. They care passionately about what they do and have for many, many years! They do it better than anyone else in Salem! They care about the people they serve and work toward getting the perfect piece for the unique people they are helping. Jackson Jewelers helped my husband select our engagement and wedding rings over a decade ago and we've received top notch service every time we've stopped in for repairs, cleanings or other jewelry purchases!

I do not know if other customers react to the ambience inside the store or on the street the way I…read moredo. I am elderly, and remember a downtown very different from what now often looks to me like the Tenderloin. This is not the fault of this store, but circumstances now make entering like being processed into a high-security facility. The focus is now on high-end work, and general services like wristwatch band replacement are no longer available. The staff was faultless in civility and instead of saying no, we can't do it--as is so common nowadays--I was referred to another business which I happened to know was reliable. That is, it was informed advice.

I stopped in this jewelry shop earlier today and Kandy was such a sweetheart! Not only is her…read morejewelry beautiful but she took time out of her day to draw a map of the local waterfalls for my friend & I as well as talk us through the route. If you're looking for gorgeous jewelry at a great local business go here :).

Repairs are not done on site. I didn't know if my experience was just "normal" for the industry or…read morenot so I didn't say anything at first after I had problems with the owner. But I have taken my wedding ring to another jewelry store just 20 minutes south and the final cost for repairs was HUNDREDS of dollars less than the quote I got from Silverton Jewelers and they succeeded in doing the job in less than 2 weeks while Silverton Jewelers had my ring for months and never got it finished. So I strongly recommend not using this store for repairs!