Really nice person to do business with. Once was just a battery that he took care of quickly, but…read morethen helped get the band sized right, all within the few minutes that I waited. Other time was an old watch that simply couldn't be fixed. The owner was very up front and frank re his not being able to get the parts to fix the watch. After many hours of on-line searching and contact with the watch company, I found out that no one, not even the factory, could fix the watch. This gentleman really knows his stuff and is honest to deal with. Looking forward to bringing some other watches for repair to this shop. Without question the best place for anyone who loves watches.

Always performs an exceptional job. He can repair any watch you take to him. I have used his…read moreservices for 2 years.

They are amazing! I brought in a very sentimental watch because I could not get the back cover back…read moreon. The kind gentleman popped it right back on, and repaired another watch I brought in also but didn't charge me a penny. I will be back with all my other jewelry needs, thank you for taking care of me!

I had a good experience at Art's, even though the gentlemen there couldn't resolve my problem --…read morenot their fault! They were very kind about it. My older watch had stopped working, but it was made by a company that no longer had replacement parts. They diagnosed the issue quickly and were up front about my options -- and they didn't even charge me for the time it took to deliver the unfortunate news.

Excellent Service. Looked at my watches and repaired on the spot and I was charged a minimal feeread more

I love this store. It's a pleasure to deal with someone who really knows his business, especially…read morewhen so few people know how to fix things anymore. I was there recently with a music box, thinking maybe he could fix that as well. He doesn't do music boxes - but he not only steered me to a store that does (and gave directions), he called them to make sure. That's going above and beyond. I think this is one of Eugene's below-the-radar gems.

I needed to get a couple rings sized and decided this was the place to go. Jerel was a very nice…read moreand helpfulguy with quite a selection of jewelry. He told me all about his years of being a jeweler and showed me a book of he and wife's work throughout the years. Very neat guy. He finished my rings within an hour and half and did beautiful work. I would absolutely recommend him and will be back for all my jewelry needs.

Jerel was super helpful. He resized and cleaned my wife's ring in a timely fashion. It turned out…read moregreat, and she was very happy. We will definitely go back.

I brought a necklace in on a Wednesday to be lengthened. He told me to come back Saturday to pick…read moreit up. Showed up Saturday and he wasn't there. No sign of when he'd be back. Called and left a message and got no answer. Went back the following weds. Sign says he's out of the office sun-weds and will be back Thurs. Nowhere to find hours except driving down there. No return phone calls. Finally got my necklace back on Friday. Very frustrating to have to go there so many time to catch him when he happens to be open. But the necklace is lengthened as promised.

I took three watches here that no one else could fix. I was greeted warmly and all three watches…read morewere fixed within 20 minutes, I enjoyed some delicious food while I waited. Great place to go!!

Very friendly and helpful people. Knowledgeable and skilled. Well priced. Truly the bestread more

We've had the privilege of conducting business with Brixius Jewelers on a number of occasions and…read morein every instance, we have found them knowledgeable, helpful and reasonable. We won't hesitate to return, and we recommend Brixius Jewelers to anyone in the nearby area.

Love this place! Jackson Jewelers is a staple in Salem, Oregon. A family-run business, run by an…read moreincredibly kind family, who knows their community inside and out. They care passionately about what they do and have for many, many years! They do it better than anyone else in Salem! They care about the people they serve and work toward getting the perfect piece for the unique people they are helping. Jackson Jewelers helped my husband select our engagement and wedding rings over a decade ago and we've received top notch service every time we've stopped in for repairs, cleanings or other jewelry purchases!

I do not know if other customers react to the ambience inside the store or on the street the way I…read moredo. I am elderly, and remember a downtown very different from what now often looks to me like the Tenderloin. This is not the fault of this store, but circumstances now make entering like being processed into a high-security facility. The focus is now on high-end work, and general services like wristwatch band replacement are no longer available. The staff was faultless in civility and instead of saying no, we can't do it--as is so common nowadays--I was referred to another business which I happened to know was reliable. That is, it was informed advice.

I stopped in this jewelry shop earlier today and Kandy was such a sweetheart! Not only is her…read morejewelry beautiful but she took time out of her day to draw a map of the local waterfalls for my friend & I as well as talk us through the route. If you're looking for gorgeous jewelry at a great local business go here :).

Repairs are not done on site. I didn't know if my experience was just "normal" for the industry or…read morenot so I didn't say anything at first after I had problems with the owner. But I have taken my wedding ring to another jewelry store just 20 minutes south and the final cost for repairs was HUNDREDS of dollars less than the quote I got from Silverton Jewelers and they succeeded in doing the job in less than 2 weeks while Silverton Jewelers had my ring for months and never got it finished. So I strongly recommend not using this store for repairs!

More disappointment. I wanted to support businesses in downtown Salem, and Vernon's has a nice…read morelocation and the staff is friendly. I brought in a diamond necklace that didn't hang quite right, it keeps facing the wrong way. The girl said she knew just what new setting would fix the problem. I was happy. I waited for months until I got the call that it was ready. It wasn't right. The new setting just kept the diamond from sliding back and forth along the chain, it didn't keep the diamond from turning backside-front. And now the chain has been cut and soldered to a fairly plain basket setting, in comparison to the sleek and sophisticated original setting. You know the bumper sticker around town that says "Keep Salem Lame"? Well, I feel like now I have a lame necklace, courtesy of Salem's most visible jeweler. The employee insisted that "the misunderstanding" was on my part, not the store's. Whatever, I still can't wear the necklace, hundreds of dollars later. (I've been going to jewelers for decades without this kind of problem; I won't go to Vernon's ever again. I waited a long time to make this review because I was trying to just forget about it, but the necklace was an anniversary gift and I hate that it is ruined.)

Shady owner. Took a gold bracelet here to resize - the young woman waiting on me said she'd have to…read moreget the owner to give me a price and they would keep it overnight for this and said she'd call me back. One week, no call. I call them, leave a message. No call. I finally get someone when I call, week two, and the woman tells me it would be very expensive to shorten. I ask when I can come get it. She will call me back. No call, three weeks. I leave a threatening message that I will be coming in and if I don't have my bracelet my next stop will be the police. Show up, no bracelet, relay my concerns. Young woman says it's in a locked office that she can't enter. Fine, get a call back that it's ready, go in and collect my bracelet. Three weeks to one month. During this I notice my voucher says "anything left longer than 60 days will be considered abandoned". So that's the scheme, I guess. Wonder how much merchandise there is ill gotten goods. Watch out, Salem, another disreputable store owner. On alert: Salem PD.