Customer service was rude.
I called to make an appointment and the woman who answered scolded me for being rude for calling at 7:30am on a Saturday. Back in my hometown, there are salons that's open at 7am? I tried looking for their business hours on yelp, google and Facebook and I couldn't find it anywhere. I only called once and the call went to voicemail so it's not like I called multiple times. When she called back, she laughed at me when I asked for an appointment then scolded me.
I called a different salon around the same time, the call went to voicemail and said to leave a message or text them. I texted them and they were EXTREMELY NICE and professional. They also didn't have business hours posted.
Differences in good and poor management. read more