Carilion Clinic Family Medicine - Hillsville staffs were so down to earth and listens to their…read morepatients. They show how to treated very well

Wonderful doctor!!! And the staff is amazing! The doctor always stays in the room and listens and…read moremakes sure he finds the best treatment for YOU, not what's worked best for others...he also always takes a moment from his very busy day to stand and say a prayer with you and if you have a unexpected need to be seen after hours and it's not an actual emergency he and a staff member will meet you at the office!!! Wonderful! Definitely recommend! April

An amazing doctor that listens to her patients, thoroughly reviews everything with them including…read morenext steps for whatever type of treatment and makes you feel at home during your appointment. My family and I couldn't ask for a better doctor! Thanks Kari!

If you're looking to be treated as an afterthought and totally neglected then this is the practice…read morefor you. Office staff is rude, nursing staff incompetent and very little oversight by the physician but lots of soccer moms playing at being drs.

I did not have a good experience with this practice and I'd like to explain in detail why so others…read moredo not have to go through what I went through. I reached out to them because they are privately owned and I like to support small business. I am a business owner myself. I spend my days training front office personnel for healthcare practices on how to create a great patient experience, and this practice could use some help with their version of the patient journey. It started with a phone call. The first person I spoke with (I will not name names b/c my purpose is to provide an honest review, not get people fired), wasn't very engaging. I was calling to get my family established with care and this person did not lead the conversation at all. I had to ask a lot of questions rather than this person telling me the process and telling me what to expect. By the time my 20 minute call was over, the solution was for me to drive to office to fill out paperwork to establish care for my children. I thought that was odd they couldn't email paperwork and found it very inconvenient, but I took time out of my busy day to do this because it's important for me to get my children's wellness visit completed. I brought my husband to help because filling out paperwork for three children can very time consuming. We drove to Stuart and were seen right away. We were given the paperwork and surprised to see it was only 2 forms stapled together and it was basically to collect name, DOB, ss#, and maybe a few other things but no health history form, no HIPAA compliance, or any of the other usual forms. We filled out the paperwork, took it back to the front desk, and the person at the front desk told me she couldn't schedule the children until she input their information into the system. She recommended we leave, she will put the info. in (there was barely anything to input) and once she does that, she will call me TOMORROW to schedule. I thought that was strange she couldn't do that there but I conceded and said I look forward to hearing from her tomorrow. Tomorrow came and went, and I heard nothing. The weekend came, they aren't open, so I wasn't expecting a call then, but I was hopeful I'd hear back Monday. Monday came and by 4:45pm, I decided to f/u. I spoke with a person who told me the person I worked with on Thursday isn't there and to call back tomorrow. She wasn't able to find my children's information and that I needed to speak with that individual. I'm simply looking to get an appt. scheduled and assumed anyone working at the front desk could help me with this but I was wrong. I followed her recommendation and called back at 9:30am Tuesday morning. The person who helped me on Thursday was "busy" and they asked me to leave my name and number and she will call me back. Tuesday came and went, and no phone call. It is now Wednesday, 4 business days later, and the simple task of getting my children scheduled for a wellness visit still has not been met. As a professional and a mother/sister/daughter/aunt/friend, I will never recommend anyone to receive care from this practice for the following reasons: The first impression matters and is a foreshadowing of the care you will receive. Their communication and follow up is non-existent. I should be able to speak to anyone in the practice and they should be able to help me schedule an appt. for my children. There is no respect for the patient's time and that leads to no respect for the relationship, as I see it. Making a patient drive 30 minutes to fill out paperwork (and then 1/2 hr. in the office and 1/2 hr. home so 1.5 hours total) and still not schedule the appts. is inefficient and frustrating to say the least. I shouldn't feel lost when a staff member is not there. They are task driven vs patient-centered b/c the staff member was more worried about getting paperwork entered (which still hasn't been done) than getting the patients scheduled. Every patient interaction affects care, retention and referrals and I will not be taking my family there nor recommend them for others.

Dr Call is a terrific doctor. She is affiliated with Carillon Med…read more She is very smart, takes the time to really listen to you and no questions are "stupid". Actually we are making her the GP for the entire family. I had previously gone to the NRV Clinic and will never go there again. Dr Call had bloodwork done and now I need to see specialists because the clinic was supposed to monitor my bloodwork because of the medication I'm on and they never did. Dr found out what was wrong and explained it to me in simple everyday language. The staff there are very friendly, professional and take the time to talk to you and me you feel like you are the most important person there.

I escorted a loved one here. The location is easy to find and has ample parking. The lobby is…read morecomfortable and has tons of magazines. The staff member recognized my relative through the window and had her checked in before we entered the door. The nurses are friendly and professional. The doctor explained things in layman's terms and was great about answering questions.

Very friendly, thorough, and professional…read more I've been to this location twice. They also have an Eden location. Please support blk businesses!

This place is absolutely unprofessional the ob is great but the receptionist tried To get me to go…read more to another ob because she said they don't Handel pregnancy where there is bleeding already had to wait nine weeks for an ultrasound with history of an ectopic pregnancy and the second my appointment for my ultrasound came. They canceled 30 minutes before. For all they could have known I could have been at risk and so could have my baby. They don't have any back up technicians And they to schedule you really far out and it's a shame I'm going to have to miss out on going to an ob that I really like but I don't like playing games when it comes to my child Expecially when I haven't even had a single ultrasound yet now I'm stuck wondering for even longer weather or not everything is alright