I went in for a yearly check-up and found both the staff and doctor to be friendly and…read moreknowledgeable. My dissatisfaction stems from the fact that during my check-up I was asked if I had any concerns, at which point I mentioned some mild issues I had been having and the doctor simply confirmed that the steps I had already been taking or was planning to take were appropriate. I was then surprised to find that this interaction led to me being charged an extra $153 because speaking about an issue reclassified my visit from a check-up (covered by my insurance) to a level 3 office visit (not covered by my insurance). In my opinion, a doctor should not ask a question which if answered will incur an extra cost without warning the patient. When I brought this up to the staff, I was told most people have better insurance than I do and that is why they do not warn patients that answering the question could incur unexpected costs, which I did not feel was a satisfactory answer.

If you have family members with special needs or elderly parents please be aware of LewisGale's…read moreunsympathetic late policy. My 101 year old mother and I were getting ready to drive to her appointment (with time to spare) when she had an unexpected need to use the bathroom. This caused us to be 14 minutes late for her appointment. When we arrived we were told that we would have to reschedule because of their late policy. They had no compassion that my mother is 101! She spent all afternoon getting ready for this appointment, which caused her pain and fatigue. Never were we told of this policy when making appointments for her. We won't be going back, even though Dawn is an excellent PA. Btw, I later learned one LG office's policy is 15 minutes and another is 20 minutes.

This might be the worst uncaring and incompetent family practice in the area. Dr. Hannah and…read moreCaroline Ford so called nurse practitioner don't care about you, only the slotted time available and how much each visit brings in. It's really disheartening that healthcare has gone completely down the toilet. Their lack of individual support and just caring about you is nonexistent. It's really a shame...healthcare isn't what it used to be. Do yourself a favor choose another practice because you won't get the personal evaluation that you deserve.