I have used Dave's Waves for several years and been extremely happy with their service so I let…read morethis issue go for the last 5 weeks hoping they would rectify the problem. On 4/26 I got a call from Scott saying that the notes from my pool closing reported an issue with the ladder..Did I want them to drill it out if necessary to get the ladder in and would I approve the charge. I stated sure do what is needed to get the ladder in and I will pay the charge. On 4/27 the crew came to open my pool (which ended up being a disaster basically all they did was take the cover off) one of the workers came to the door and said we can't get the ladder in and I stated that Scott had called and I already approved the drilling or whatever was necessary he stated that's not on our work order so you will need to contact the office. Called the office on 4/27 and spoke to Dave and he said yes I remember seeing this we will have someone out to get that completed. On 4/30 while out doing yardwork I noticed something wasn't right with the filter I didn't see any water coming through and the pressure was to low. I called and spoke with Mandy and she thought maybe it was a gasket at that time I informed her no one had come to put the ladder in the pool and that my inspect cell light was on and wouldn't stop blinking even after we did what the book told us to. I then wanted confirmation my cell had been cleaned she checked the record and said yes the cell was cleaned the blinking should stop. After talking with her we decided to You Tube some videos troubleshooting the water and pressure issue and found out that the pump had been running since Wednesday with no water running to it because the guys that opened the pool never turned on the main valve. On Tuesday May 3rd Scott came to check on the pressure issue and I wasn't home when I got his message I called back letting him know that we had fixed the issue and what had happened so he could make a note about the crew that opened my pool. Fast forward to today June 1st I go into Dave's Waves to have water tested and explain that I still had no ladder in the deep end of my pool and this was 5 weeks after I was told by 3 different people representing Dave's Waves it would be done. I explained how upset I was to Mandy and really didn't receive anything back about the company being sorry about our service or stating don't worry we will get this resolved. It was well this would be 4 to 5 hour job and they needed the money before completing none of which was said to me at any point in prior conversations. I just can't believe a company could go from being so good at customer service to being awful in such a short time. When I brought this to her attention she said what do you want us to do in a very unprofessional tone. I explained at that point I didn't want them to do anything I would take my business elsewhere. Stephanie D

Very helpful staff very knowledgeable and very courteous!! My hot tub stays very clear and in…read morepristine condition!!

If i could give zero stars I would! Horrible Service, Zero Accountability and Service Manager Tracy…read moredefensive and rude. We have had them servicing our pool for this season. our heater went out and they couldnt be bothered to fix it for six months until i left them a bad google review. Then she called and texted all day stating her owner Dave was angry with her. I told her he should be with the level of service and not addressing the issues. Her response to that was to cancel our pool service. Thats perfectly fine will go spend thousands with other companies that will appreciate our business and care for our pool. This company needs to refresh their leadership and listen to customers.

Beware this company over charges for chemicals and service. I signed up for the just swim program…read more I asked what's involved they said nothing just swim we take care of everything. I said 80 dollars per week plus chemical. That's right so 1 and 1/2 months. I paid over 1000 dollar. it gets better. I came home and they left pool chemical spilled all over and left it. The same day I saw the pool cover rolled up standing next to the tote it's stored in. The most horrible smell you couldn't even walk on the back patio. My son and I un rolled the cover cleaned it, dried it and rolled it and put away properly. There were debris and leaves floating in the water for the pump to suck up. We fished this out as well. I called and complained. I was told it wasn't their policy to clean covers before putting away. It wasn't their policy to clean up there messes of spilled chemicals or to get debris out of the pool. So much for their just swim program. Beware these guys are liars and crooks.

Initial contact with Chris and Office Manager was good, but workers sent to do the job were…read moresubstandard. They failed to complete the work they were asked to do. When they returned to "complete" the work, it was still incomplete and we were charged for a second visit.

Chris came out to give a price on my shower. Granted the job was not the usual but required some…read morespecial material to finish. Chris's office called to inform me the materials that came were damaged and would have to be reordered. After that I called for updates several times over months. The office person was nice but finally I asked if Chris would call me to maybe plan another approach to this job but no call. A month went by and I again asked for a call and none came. Not sure who dropped the ball on this job but I am disappointed! Considering that I really like Chris and have had a good experiences with his work in the past, I'm giving two stars.

Cleaned out our gutters and were very thorough. We will use them again in the future…read more Louis

I called to get gutters installed on my moms tiny home. They came and knocked it out of the park…read more The gutters look great! They were a couple weeks out getting to us but we'll worth the wait. Randy, who came out to look at at, was really cool!

A&J unloaded a few UBoxes I had shipped to Kingsport for me and did a great job. I hired them…read morefor an out of state move and was disappointed. I was told they would send two trucks/trailers (16 ft and 10 ft) for the move. They showed up with only the 16 ft trailer and I was told that they decided to keep 10 ft back incase something came up locally and they thought they could fit everything into 16 ft. When I questioned this decision I was told if it wasn't enough space they would rent a Haul truck They didn't hire a Haul truck but spent several hours trying to load my stuff in a 16 ft trailer. It was load/unload trying to find more room. At the end of the day they did not get everything in and when furniture was unloaded in Kingsport I found that my cherry nightstand had a pretty deep gouge and some scratches on the cherry bed. When I pointed this out they insisted everything was covered with blankets. However, the damage was not there prior to the move and even blankets won't stop a hard contact with another surface. I was charged the full price quoted for 2 trailers but they only showed up with 1. Locally, I think they do great but my out of state experience was not great.

Outstanding moving experience with A&J Moving operating out of Kingsport, TN. I highly recommend!…read more Aaron and Jesse moved me from VA to GA with no hiccups. They were honest, dependable and efficient. They moved a 3 BR townhouse with stairs and an outdoor shed, handled my belonging with the greatest care, and delivered everything that they promised. There were no damages and no surprises. They stayed focused and communicated with me throughout the process. I usually use larger companies but have no regrets that I used A&J. They are as good or better than any mover I have ever used. Thanks Aaron and Jesse!

this company is great! they are very professional and does fabolus work at a reasonable price. they…read morecame same day i called and they gave me a quote and fixed the problem and kept me updated throughout the process. austin was amazing and did a great job. i also spoke with the office staff candy and dekota very nice and professional. i would recommend their service to anyone

I called and ask for an estimate on a garbage disposal (ONLY) . . . After a lengthy inspection…read moreunder my house (I did not ask for), he came back and gave me an estimate for: Option 1: $10,836.25 (install waterlines throughout home, install disposal, flush water heater and replace anode rod. 2 yr warranty Option 2: $ 6,367.22 (install new water line meter to house 5 yr warranty $6,367.22 Option 3: amounted to $1,226.31 plus $1,127.16 plus $632,98 plus $593.05 There was not option just to replace my garbage disposal. I told him to get out and never return. Why are these people given a great rating????

Calling All Paws LLC in Kingsport, TN has been using Brilliant Window Cleaning for a couple of…read moreyears now. They are always on time and do an excellent job each and every time. I couldn't be happier with their service. The price is very reasonable as well. They were recommended by another business owner next to me and I'm thankful for the recommendation.

Just had my home and fencing around my pool done by this excellent company. They showed up on…read moretime, were professional and courteous and did a fantastic job. I would recommend them to anyone who needs a professional power washing. Well done.