If i could give zero stars I would! Horrible Service, Zero Accountability and Service Manager Tracy…read moredefensive and rude. We have had them servicing our pool for this season. our heater went out and they couldnt be bothered to fix it for six months until i left them a bad google review. Then she called and texted all day stating her owner Dave was angry with her. I told her he should be with the level of service and not addressing the issues. Her response to that was to cancel our pool service. Thats perfectly fine will go spend thousands with other companies that will appreciate our business and care for our pool. This company needs to refresh their leadership and listen to customers.

Beware this company over charges for chemicals and service. I signed up for the just swim program…read more I asked what's involved they said nothing just swim we take care of everything. I said 80 dollars per week plus chemical. That's right so 1 and 1/2 months. I paid over 1000 dollar. it gets better. I came home and they left pool chemical spilled all over and left it. The same day I saw the pool cover rolled up standing next to the tote it's stored in. The most horrible smell you couldn't even walk on the back patio. My son and I un rolled the cover cleaned it, dried it and rolled it and put away properly. There were debris and leaves floating in the water for the pump to suck up. We fished this out as well. I called and complained. I was told it wasn't their policy to clean covers before putting away. It wasn't their policy to clean up there messes of spilled chemicals or to get debris out of the pool. So much for their just swim program. Beware these guys are liars and crooks.

Tri Cities Pools are miracle workers. From the first dig to the concrete finish, they were there…read more The owner was always available, answering questions, making sure everything was going smoothly. Rick was an amazing worker, along with his co-workers. Moved here in May, swimming on July 1st. Thank you Tri Cities Pools for an amazing pool!!!!

They told us they would come sometime between 9-5. That's all day. I would recommend Brie and Wes…read morefrom Discount Pools and Spas out of Kingsport. Excellent service and great prices.

I have a rental property and the hot tub died, so I needed one asap. Karen was fantastic in working…read morewith me to find one that fit my space, and get it installed quickly. Not one bad thing to say, from start to finish. Highly recommend!

I am grateful to have Karen and her crew!! We had so many issues with our old spa, and now it's…read morejust like new

Great selection & great people! They also have the best prices! The building has been renovated…read moreand is so upbeat and clean. Go take a look and be pleasantly surprised!

I don't know what more you could want in terms of sales and service. This is more of relationship…read morethan just a "buy and go" transaction and that earns them 5 stars. We wanted to do this for years and met several dealers in that time. Church Brothers was our choice because of their willingness to spend time with potential customers and seeing them serve existing customers with a friendly and helpful demeanor. Dennis Church came out to our house to advise about how to prepare, answered our million questions that he has, no doubt, answered before, and has gone above and beyond normal service to make sure that we are happy (we are!), and that we know what we're doing in terms of maintenance and cleaning (we don't!) with the same diligence and patience. "The guys" that do the hard work (I mean how hard can it be to sell pool and spas, Dennis? LOL) of delivery, set-up, and return trips to help us out have been friendly and professional. I think our dogs look forward to their visits! We are happy and satisfied customers.

We were losing water and needed a repair. We called around for some quotes but we always end up…read moreback at Hydra. Not just because we bought our pool and hot tub from Hydra, but because they consistently have the best service. Mike, their service technician, responded quickly to our concern. He came out and was on time. Unfortunately, that morning, an animal decided to go for a swim and didn't make it out alive. Due to this, we had to reschedule and Mike made it a priority to get back over ASAP - once we shocked the pool! He came again, on time and prepared and fixed the pool. Right in time for the last day of school! Thank you Hydra - Thank you Mike

Mike Wilson was amazing! Very communicative, efficient, and friendly. I just moved into a new house…read moreand he helped give me clear direction on the state of my hot tub.

NEVER buy any of there products. My 7' by 18' swim spa was defective from the beginning. Their…read moreservice department is unresponsive. They have little or no field repair service. Several replacement parts are no longer manufactured. When I wrote a letter to the President of Aqua Living I did not receive the courtesy of a response. TERRIBLE COMPANY

LPI\Aqua living Hot tubs screwed me on a warranty issue when the item was clearly bad when brand…read morenew!! Tried to get the Phone app to work but found out with the help of tech. support that the Wi-Fi modules were bad. Tried all this after 90 days, which is the warranty duration for the Wi-Fi modules!! LPI WILL NOT honor a warranty on these Wi-Fi modules. Crazy!! What electronic item these days doesn't have at least a 1 year warranty??!! I'm not at all happy with the warranty team.

Bought 2 tubs from these people,1st experience was good, 2nd one not so good. Was told my hot tub…read morewould be in in about a month, took two months, no return phone calls, one rude phone person that has no customer service training and after I gave them 25 percent down 5 weeks later they demanded full payment before having tub finished built. Won't be back and won't recommend tho the product is decent

Eighteen month wait to repair cancer patient's broken hot tub with nightmare technical support and…read morecustomer service - and a still broken hot tub 22 months later My hot tub broke down in March of 2020. I contacted The Hot Tub Store and More to have the repairs done. The initial tech (an older man) recommended a particular set of parts and ordered them. A newer, inexperienced tech then took over for him and said that the older tech was wrong and ordered a different set of parts. After multiple emails and calls (which were frequently ignored and not communicated to the store owner), the new tech finally came back to install new parts on my hot tub. The new tech was wrong about the parts (the older tech was right) but installed them anyway (the hot tub didn't work after they were installed). I was diagnosed with cancer around this same time and begged that the hot tub be fixed so that I could use it to recuperate after my surgery and was promised this would happen; it did not. Fast forward to August and September of 2021 (17 and 18 months later, during which my hot tub had gotten progressively more and more dilapidated as a result of the incorrect repairs and diagnoses). Completely exasperated, I called and ended up speaking to the owner for the first time and advised him what had happened. I said that I was tired of being ignored and would go to court. The technician finally came to repair my hot tub and it started to work mostly, but one of the pumps was still not working. I expressed my gratitude to the owner that the situation had finally been addressed and went out of town. When I returned a little over a month later, the hot tub was broken...again. Ostensibly, a seal was not done properly during the repair and it broke. I called The Hot Tub Store and More to request assistance, and I was advised me that they would not fix the hot tub because I had said that I would be taking them to court. I waited 18 months, spent $2,263.05, and ended up in the exact same situation as March of 2020...with a broken hot tub, but now in even worse condition and shape. I offered three potential solutions to the owner to make things right and he ignored all of them. I asked that the hot tub be fixed fully or for them to come recover their parts and refund my money or that I would buy a new hot tub from them less the money that I had already paid. He ignored these suggestions and we went to court. During court, an employee committed perjury and stated that I had been contacted once the correct parts arrived and that they were waiting on my approval to begin work (that never happened). Rather than settle this dispute reasonably and amicably, they brought an attorney to court, failed to accept responsibility for any of the poor service (both customer service and technical service) that they had provided, and stated that there was no warranty on parts and labor (even though the store manager had stated verbally that the parts were under warranty in a previous conversation). I depended on this business to repair my hot tub and was clear and transparent in all my communications and pleas for them to finish their work, and yet I still have a broken hot tub, endured nearly two years of stress and a morning of berating by their attorney, and am out over $2000. So...this is their business model: procrastinate, deny accountability (even if their repairs do not even last a full five weeks), and refuse to make things right. When a cancer patient in dire need reached out to them and depended on them for professional work, they put him off for eighteen months, did substandard work, and pocketed the cash rather than acknowledge a failure to act proactively/communicate responsively and the inexperienced tech's inability to perform repairs properly. I do NOT recommend doing business with this place.