I have used Dave's Waves for several years and been extremely happy with their service so I let…read morethis issue go for the last 5 weeks hoping they would rectify the problem. On 4/26 I got a call from Scott saying that the notes from my pool closing reported an issue with the ladder..Did I want them to drill it out if necessary to get the ladder in and would I approve the charge. I stated sure do what is needed to get the ladder in and I will pay the charge. On 4/27 the crew came to open my pool (which ended up being a disaster basically all they did was take the cover off) one of the workers came to the door and said we can't get the ladder in and I stated that Scott had called and I already approved the drilling or whatever was necessary he stated that's not on our work order so you will need to contact the office. Called the office on 4/27 and spoke to Dave and he said yes I remember seeing this we will have someone out to get that completed. On 4/30 while out doing yardwork I noticed something wasn't right with the filter I didn't see any water coming through and the pressure was to low. I called and spoke with Mandy and she thought maybe it was a gasket at that time I informed her no one had come to put the ladder in the pool and that my inspect cell light was on and wouldn't stop blinking even after we did what the book told us to. I then wanted confirmation my cell had been cleaned she checked the record and said yes the cell was cleaned the blinking should stop. After talking with her we decided to You Tube some videos troubleshooting the water and pressure issue and found out that the pump had been running since Wednesday with no water running to it because the guys that opened the pool never turned on the main valve. On Tuesday May 3rd Scott came to check on the pressure issue and I wasn't home when I got his message I called back letting him know that we had fixed the issue and what had happened so he could make a note about the crew that opened my pool. Fast forward to today June 1st I go into Dave's Waves to have water tested and explain that I still had no ladder in the deep end of my pool and this was 5 weeks after I was told by 3 different people representing Dave's Waves it would be done. I explained how upset I was to Mandy and really didn't receive anything back about the company being sorry about our service or stating don't worry we will get this resolved. It was well this would be 4 to 5 hour job and they needed the money before completing none of which was said to me at any point in prior conversations. I just can't believe a company could go from being so good at customer service to being awful in such a short time. When I brought this to her attention she said what do you want us to do in a very unprofessional tone. I explained at that point I didn't want them to do anything I would take my business elsewhere. Stephanie D

Very helpful staff very knowledgeable and very courteous!! My hot tub stays very clear and in…read morepristine condition!!

Tri Cities Pools are miracle workers. From the first dig to the concrete finish, they were there…read more The owner was always available, answering questions, making sure everything was going smoothly. Rick was an amazing worker, along with his co-workers. Moved here in May, swimming on July 1st. Thank you Tri Cities Pools for an amazing pool!!!!

They told us they would come sometime between 9-5. That's all day. I would recommend Brie and Wes…read morefrom Discount Pools and Spas out of Kingsport. Excellent service and great prices.

They replaced my countertops in May. I could not be more pleased. The insulation was perfect.read more

We had a great experience with the whole team. Tresha was our main contact, and we'd highly…read morerecommend them. They were helpful, reliable and did a great job with installation as well!

I have heard many good things about this business, but when I needed them the most, I called and…read moreleft a voicemail with my information, I waited all day and they never returned my call. Very disappointed.

they do great work and are there on time. but I didn't know plumbers can make a mid six figure…read moreyearly income that's a great profession

We had a leak, had Pink Duck Plumbing recommended a& decided to have whole house replumbing, due…read morepolybutylene pipes still in our home. Best decision we could have made. Justin & Hunter did the cleanest job we could ever want. Very honest professional men. Yet so friendly. The quote was very reasonable. The job took 2 days and hardly inconvenienced what so ever. We can 100% recommend this company to do any and all your plumbing needs. And definitely request Justin Barker to take care of your needs!

The 2 technicians that visited me were very neat and extremely knowledgeable about plumbing that I…read moream considering!!! Pleasant personalities and clean dressed men!!Explained everything very well with me!! Jim

Great customer service and quick turn around. This company…read moreis very professional and would use them for all my handyman needs.

We went to Winco in Johnson City and had a wonderful visit. The sales person who helped us select…read morematerials for our shower remodel was very knowledgeable, helpful, and professional. We came away with everything we needed and were happy with our selections. They had a mock up of a shower which was extremely helpful to see. Excellent experience with Winco. Katherine and Wes Waters Meadowview, Va.

Choosing tile is a daunting and overwhelming task because there is simply too much choice. We met…read moreour tile contractor at Winco in Johnson City to finalize our tile selections for our bathroom renovations. He introduced us to Betty, a lovely woman who is extremely knowledgeable about tile, color and overall aesthetic styles. After having spent many hours and several visits to other tile stores to narrow down tile choices we sort of liked, Betty guided us through the process and brought it all together for us in about 2 hours with selections we loved. She made it look easy. The long drive from NC was totally worth it, as it's rare to find her level of knowledge and experience. Thank you, Betty & Winco.

I reached out to Seth after receiving a response from one of the larger plumbers in the area that…read morethey seemed too busy for my little job. I normally try and support the independent companies and this proved why. Seth was friendly, very competitively priced and did a great job. I'm thankful I found Seth as now I don't have to listen to a dripping shower any longer. I'd highly recommend and will use him again in the future.