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    Brett Morgan Pool and Spa

    4.8 (52 reviews)
    Closed • Closed
    Updated 3 months ago

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    Response time

    50 minutes

    Response rate

    100%

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    Recommended Reviews - Brett Morgan Pool and Spa

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    4 months ago

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    8 months ago

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    2 years ago

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    2 years ago

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    2 years ago

    Brett is a knowledgeable, responsible and reliable pool service professional, he provided us with excellent Service!!!

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    2 years ago

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    Brett M.

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    3 years ago

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    3 years ago

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    Brett M.

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    3 years ago

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    Brett M.

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    4 years ago

    I contacted this business through yelp messages for a quote and didn't receive a response.

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    Brett M.

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    3 years ago

    Brett took on a tough custom job and did great work for the agreed price. Can't recommend him highly enough.

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    6 years ago

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    3 years ago

    Outstanding service! Brett was right on time, very knowledgeable and did a great job closing my pool. Would definitely recommend.

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    3 years ago

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    Brett M.

    Thank you Mary! I’m happy to help.

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    3 years ago

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    Brett M.

    Thanks Lori, I’m appreciative for the business.

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    3 years ago

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    Brett M.

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    3 years ago

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    Brett M.

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    3 years ago

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    Brett M.

    Thanks Jim, it was a pleasure working with you.

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    6 years ago

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    8 years ago

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    6 years ago

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    5 years ago

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    5 years ago

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    7 years ago

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    6 years ago

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    10 years ago

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    6 years ago

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    9 years ago

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    Page 1 of 2

    Ask the Community - Brett Morgan Pool and Spa

    I'm looking for a hot tub repair service. Are there any professional and reliable ones willing to come to the Indian Trail, NC area?

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    Review Highlights - Brett Morgan Pool and Spa

    “Pool service was very fairly priced and super well cleaned, not a speck of debris left.”

    Mentioned in 9 reviews

    Read more highlights

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    We have been waiting for over a year to get our salt generator installed that we paid for. Keep…read moregetting the "run around".

    This was my first summer in my new house and I was so excited to get the pool open. I had Charles…read moreout in the winter when I moved in to make sure everything would be good to go in spring. I called the first week of April to get on their schedule early. Charles started work on Thursday 4/25. After showing up without notice very sporadically and spending most of the time sitting in a rented van in my driveway, I began calling asking for an end date for the cleaning. I wasn't seeing any progress. Ashley gave me the same story every time I called, "just a few more days" "mid next week" and now "it should be done by Monday (Memorial Day)." As you can see from photos - there was zero progress. Pool is still deep green and totally unusable. It's now been four full weeks of the runaround and I'm left scrambling to find another company that can fit me in. I missed out on memorial weekend and had to change my guests' plans. I'm several weeks behind schedule and of course they waited until everyone was booked up, so now I will have to wait several more weeks. Disappointed doesn't begin to describe it. Every time I go in my backyard and see my festering green pool, I feel sick. I wish I had started with a new company rather than trying to remain loyal to the vendors the previous home owners used. Huge mistake. And it really pisses me off coming on here and seeing recent reviews - clearly they've been working, just not with the person who booked April 3rd!

    Pool Pros of Charlotte

    Pool Pros of Charlotte

    (4 reviews)

    They were decent at first, but then they changed who was tending to our pool and she stopped…read moreperforming the full service. I emailed and didn't receive a response then called after she continued to not brush our pool and we have calcium buildup on our stone and we were still being charged the full monthly cost. The owner Craig called me, never apologized but sure wanted to tell me about how cleaning the calcium would be an extra charge, something the previous person removed before and said it would only cost extra if we had them seal it. Craig wanted to charge me more on top of a service that wasn't even being completed in full. I said I wanted to schedule pool school again so we could take over the care of our pool and he was supposed to have the other owner, Orlando, call me, but instead they decided to just not show up at all and no one bothered to call. The owner needs to learn to not deflect and make excuses and how to treat their customers! I received the attached response shortly after posting this review. I appreciate the refund, but not the insult about my "demeanor" and "vulgar language". As I said, calling me about the service not being done, but wanting only to talk to me about charging me more for something that didn't cost extra previously on top of not receiving all of the services we were supposed to, was indeed sh****, and that was the extent of my vulgar language. As for my demeanor, I didn't yell at you not once, but I'm sure my tone conveyed my frustration with the call, where the real issue was never addressed, only you seeking additional funds.

    My pool has never looked better! These guys know what they're doing. We had a leak in the pool and…read morethe pool turned green the day after our pool guy came. We searched on the internet and found Pool pros of Charlotte, the rest is history. Craig who is the owner came in and fixed the leak and turned the pool crystal clear in one day. Thank you Craig you saved the party!Amazing service and great people.

    CPC Pools

    CPC Pools

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    We just finished our pool project with CPC Pools, and the results are incredible! From the first…read moremeeting with Eddie (the Owner) really listened to what we wanted and helped us design a backyard retreat we always dreamed of! CPC had been recommended to us by another satisfied customer. After meeting with Eddie we could tell that he is passionate and proud of his work and an honest person! His crew was professional and respectful of our property throughout the excavation and build. We had rainfall for several days but they kept us updated and finished the project in less than two months! What really impressed us was the attention to detail on the tile work and paver installation! Since completion, they've also been great about teaching us how to manage the equipment. Thank you very much for the great job you did, we love our pool! We highly recommend CPC pools if you're looking for a stress-free pool build!

    When we were looking for a company to install a pool in our backyard it became a grueling process…read more We spoke with many contractors and ended up using CPC pools. I must say, it was a great experience. Eddie and his team were incredibly knowledgable since we had quite the hill in our backyard. The pool was finished in rapid time (4 weeks) and we were nothing but impressed. CPC was communicative during the entire process and cleaned up after themselves every time they were here during the construction phase. We are incredibly happy we used CPC Pools. If you are reading this and want to save money and time (from other companies giving long presentations before they give you a price) then hire CPC- you will not be disappointed. Thank you CPC (Eddie, Alex and team) for our dream pool!

    A to Z Pools

    A to Z Pools

    (15 reviews)

    The owner Rod was great. I had a quote from another company that did not seem right. I called Rod…read morewho actually picked up the phone and he took the time to walk me through what was needed and was able to provide a good price. The work was done the next day. I will definitely use A to Z Pools again when needed.

    TL;DR: The owner, Rod, called me a liar twice and ultimately told me to "F*** off" when I…read morequestioned why our saltwater pool had been out of range for weeks while under their full-service care. AtoZ has serviced our two pools since the end of June--one saltwater and one traditional chlorine pool. Their own reports show a concerning pattern. For five consecutive weekly visits from July 2 through July 31, our saltwater pool had 0 free chlorine. Across 11 visits, pH was 8.0 or higher on 9 of them, including 8.4. Salt was also low on nearly every visit where it was tested. CYA was 0 on July 9, so stabilizer was added, and by July 16 it was back to 30. After that, their reports show no CYA testing/documentation for seven consecutive visits spanning nearly eight weeks. When CYA finally appeared again on September 10, it was back at 0. Some treatment choices also raised questions. On September 4, their report showed pH 8.0 and total alkalinity 90, yet they added 6 lbs of "Alk Up" even though 90 was already within the normal range. Eventually we began seeing significant white flakes/sediment in the pool. At first I assumed it was undissolved salt, but after it continued for weeks I contacted Rod. Rather than come out and inspect the pool and equipment, he looked at a photo and told me it was algae. By then I had started reviewing their own reports against the recommended ranges for our system and asked why we had repeatedly high pH, low or zero chlorine, low salt, and inconsistent CYA monitoring without anyone communicating an underlying issue. That is when the explanations started changing. First he said they had been investigating a problem because our pool was getting older. The pool was built in 2022. I asked why, if they suspected a problem, nobody had told us or documented it. He then suggested we might have a leak. I explained that our automatic filler had been off for about three months due to water restrictions and the water level was not dropping significantly. Again, if they believed there was enough water loss to affect salt and CYA, why was that never communicated? Instead of answering, Rod became increasingly defensive. He eventually told me I could "F* off"** if I didn't trust his 30 years of experience and called me a liar about how long the white buildup had been occurring. We later tested the white material with vinegar and it reacted and dissolved, which is consistent with calcium carbonate rather than algae. Given the repeated high pH, calcium scaling is a reasonable concern. We also had five different technicians service the pool over the last five weeks, despite Rod originally telling me he wanted one of his more experienced people handling our system because some newer technicians were less familiar with the equipment. There was also a separate incident where a technician used our garden hose while cleaning the filters, put the hose into the pool, and apparently forgot to shut it off. We came home to find the pool overflowing into the yard. When I told Rod, his response was again to question whether I was telling the truth and ask me to prove it with video. Mistakes happen. Pool chemistry can get out of balance, equipment can malfunction, and a technician can leave a hose running. None of those things alone would have caused me to write this review. What I cannot accept is a documented pattern of abnormal readings over an extended period with no clear communication about the underlying problem, followed by the owner calling a customer a liar and telling them to "F*** off" for asking questions using the company's own service reports. After that conversation, I no longer have confidence in AtoZ servicing our pools.

    Brett Morgan Pool and Spa - poolcleaners - Updated September 2026

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