I contacted Discount Pool Supply whom I purchased my Hayward pump and filter from in regards to my pump, making a horrible loud noises when it turned on at night. The rep there referred me to Tri City Pool services who handled Hayward's warranties. The repair gentleman was easy to reach and responded quickly. Actually, my favorite part of the whole process was the simple form I filled out online describing the problem with my filter/pump where I could input all the information easily. Great idea, guys! The problem happened on a Friday and he came immediately the next business day which was fantastic and saved my pool from growing algae. He was super knowledgeable and easy to talk to. He fixed my problem in a jiffy as well as offered up tips on how to avoid the problem from happening again in the future. Great guy. Highly recommend. read more

Rich with Tri city pool service is a true Pro! We had a pipe break in the backyard and we ended up with a lot of mud in our pool. Rich came out right away and vacuumed out all the mud and treated the pool with all necessary chemicals and within several hours our pool was back to normal! He's so knowledgeable and passionate about his work and does it all with a big smile. Such a pleasure to work with! Thank you Rich. read more

There aren't enough good things I can say about Dustin and Tri City. I have a Hayward heat pump that needed some help. I literally contacted 10 repair men and non of them could get the job done. Dustin to the rescue. He showed up, studied the problem, overcame hurdles and got it done !!! So grateful for his persistence and skills. Not to mention complete honesty and all around kindness. Thank you kindly Sir, I will be a customer for life ! read more

Rich and Dustin of Tri City Pool Services cleaned (blasted) my pool tile, installed a new pump and automation module. They are the most knowledgeable pool guys that I've worked with in my twenty-four years of pool ownership. I highly recommend choosing them for all of your pool and spa needs. One thing that I found impressive is, not only did they install the pool pump but they do warrantee work on all major brands. Excellent service and reasonably priced. Thanks again guys! read more

Dustin and Rich of Tri-City are water walkers! I had not had the tile blasted or the plaster acid washed in over 20 yrs. In fact, never even completely changed the water. Dustin, Rich and Andrew were very realistic about what would come clean and what might not. They provided full disclosure, which I appreciated. We booked the appointment. Price was fair too! They showed up on time and started right away. The results were better than I expected on the tile and about what I expected on the plaster. These guys know their stuff. Cleaned up as they went and finished the job in the time they said they did. They left the pool yard in better shape than they found it too. I would highly recommend these guys. read more

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I want to thank Justin for coming out on Saturday morning to fix my Hayward Heater and calibrate it as it was brand new. Hayward referred me to Tri City Pools and I appreciated that Justin returned the call asap and came out the next day. If anyone is looking for dependable pool service, don't look anywhere else. Thank you again. Mark Genis read more

Normally, when I find a service that in the future gets soo many customer's and I rely on, I think of NOT posting about it based on what happens. I shared a handyman that was so good that after a year he was so busy that I couldn't get him to do any work for me as he transitioned I to bigger and more profitable jobs. The same with my Gardner. Hes so busy that when I attempted to refer him to a friend he's unable to take anymore client's. So now , any of you following this long winded testimony fully get my fear. And after over a year of having them install a new heater and pump as well as do the startup on my remodeled pool I've experienced nothing but 10 star value and experience. Recently a neighborhood pool man happened to be on my street and being convenient tried him to remedy my algae issue due all the rain and phosphates that caused it. He suggested 7 bags of salt and it turns out was too much (salt reading was supposed to be below 3700 and now 4600. Told me just to add more water and eventually it will come back down. Fast forward to a recent service call to Dustin and he let me know I need to dilute and empty some of the water due to how harsh the current condition would be on my equipment. In addition, he serviced the pool pump as the impeller was making noise. All of this after over and hour and no service charge. While I currently do the weekly service once I get too feeble to DIY I will use them ongoing basis. So, hopefully by the t I me that comes about I do t experience what I did with my handyman and Gardner. So, while I highly endorse both Rich and Dustin, I do this reluctantly . read more

Rich does an awesome job maintaining our salt water pool. He comes weekly on the scheduled day, and the pool is always sparkling clean when he is done. He tests the water and checks the system to make sure everything is working properly every time. Communicates with me regularly and answers the million questions I throw his way. I highly recommend Rich and Tri-City Pools! read more

Tri City Pool Services - Pool & Hot Tub Service Near Me

This company is LEGIT. These guys know what they are doing and do much more then clean pools. We had a pipe leak that connected to the inside of the pool light and Rich and Dustin were quick to respond and came quickly to fix the issue. Since we had to drain the majority of our pool we decided it was time to get an acid wash and remove all the algae that our old pool guy neglected over the years. As a result of their fantastic work, we decided to have them become our pool guys. Very knowledgeable, friendly, and are definitely the experts in the business. You need them. read more

Tri City Pool Services - Pool - Pool & Hot Tub Service Near Me

After Leslie's (a national pool supplies outfit) jerked me around for about a month and still didn't install a filter pool pump, I called Tri City Pool Services and one of the owners showed up the next day and installed the pump. Several months later my pool water heater had to be replaced and the other owner installed it the same day I called. The two brothers are highly professional, responsible, and trustworthy, so you can go wrong by calling them. You are not going to hear "your call is very important to us, please hold the line and someone..." read more

We would recommend Tri City Pools to anyone who is looking to take their pool care to the next level. Rich and Dustin at Tri City are professionals who truly care about providing their customers with the best service in Ventura country. Not only did they help us diagnose and fix our pools issues, they also provided diagnostic services when a third party contractor damaged our pool equipment. Rich and Dustin worked with us for weeks until a resolution was finally met and our equipment was fixed. Can not recommend their company enough and if anyone is looking for their pools to be maintained by the best, Tri City is the company to go with. read more

I absolutely love Rich! Him and his partner (who was also an RN) have been timely, reliable and have faithfully put up with my obnoxious dogs, even after they got through the pool gate and chased Rich over a wall!! Always with a smile and great attitude. Thanx guys!! read more

Dustin from Tri City Pool Services was excellent. He was responsive, fast, competent, and thorough. He diagnosed and repaired my Hayward heater and gave me some tips to pass along to my regular pool servicer on how to keep my system optimized. Thanks for all the help Dustin! read more

Tri City Pool Services were fantastic to deal with. Extremely knowledgeable and they had no issues walking me through configuring my Omnilogic pool controls. They showed up on time, were very professional, and resolved my issues for a very fair price. I would recommend Tri City Pool Services to anyone needing service for their pool and equipment. Definitely my new go to pool service company read more

I called the number & spoke to Dunston told him I had a leak on my pool pump on main seal, took down my address & was at my house the next day fixed the leaked when other pool services blew me off, saying could be there in a week or told me I needed new pump, Dunston knows is job well & a very fair price! You want great service call TRI City Pool Service. I will be using them moving forward. read more

Had an issue with my Hayward pool equipment. Called Tri City Pool Services on a Monday and they were able to come out by Thursday. Friendly, knowledgeable,easy to work with, and most of all, they did the job right. My system works and I'm happy. Would definitely recommend. read more

Tri City Pool Services is the best pool service we have used. Dustin and Rich are very professional and they always have quick answers to any questions we have and offered quick solutions to any problems we were having with our pool. They helped us install the program where we are able to access and control the pool temperature from our phones, even from a remote location. That was a big job. They got it done quickly and we were able to use it right away with no glitches. They are very thorough with their job. It can get extra windy in our area and during those times our pool gets covered in so many leaves and sometimes even patio furniture ends up in it. They were even nice enough to pull out the kids' slide that got blown into the pool from these strong winds. During the summer when we swim a lot, they have always made sure that the water is in the safest condition for our little ones, and have made it a point to let us know when it is safe to get in. Our pool always looks crystal clear when they're done. They put 110% into their work and it is very much appreciated! Not only are they knowledgeable about everything in their trade, but they are also very respectful of us and our property. They deserve the best customers who will show them the same respect and courtesy. Be assured that if you are looking for professionals you can trust, you have found the right people. read more

Dustin is super knowledgeable and great at fixing and diagnosing issues with heaters. I had an issue with my Hayward heater and he was able to fix it when no one else could. Very trustworthy, I would highly recommend! read more

I could not be happier with the service we get from Tri City. We inherited Rich and Dustin from our previous weekly maintenance person. Once this duo started taking care of our pool it was truly a more sparkly pool and an overall better experience. For example, when a new part is needed, it appears the same afternoon... WOW! No more waiting for something to be fixed! If we have a question about anything, the guys are available just a phone call away to answer any questions or solve any problems. It is simply a joy to be a client of Tri City Pool..... Thank you Rich and Dustin for taking care of us. We never knew this level of customer service :). read more

I highly recommend this company. They worked on my pool lights and I was so pleased with them. A month later I had a big problem with my water feature and they showed up, ready to face the challenge. They worked very hard and figured out a complicated case and fixed the problem. Rich and Dustin are very professional, knowledgeable, and respectful. They understand Covid restrictions and wear masks and keep their distance to respect the property owner. I trust them with all my pool equipment repairs. Big thanks to Rich snd Dustin. read more

I called the guys to put a variable speed pump in for me and within one day they came out and installed the new Intelliflo and even fixed my heater (bad igniter). Dustin was very professional and seemed like he new what he was talking about. Couldn't be happier with their service. read more

Had a delay with a pool replastering company getting my tile cleaned with the glass bead system before replastering. These guys came to the rescue at their request and did a great job. My tile was very bad looking but it came out excellent. The guys were very personable, efficient and left everything clean. The replastering company was the one who requested their services, but I was the recipient of their excellent service. I recommend them highly. read more

My pool motor went out, just outside of the warranty period. Doesn't it seem to always happen this way? After going to the companies' website who made the motor, it sent me over to Tri City Pool Services to talk about the repair. I spoke to Dustin and he told me he would see if he could get it covered. Lo and behold not only did he get the replacement covered under warranty, but he installed it the next day! Quick, responsive, polite, and I'm just blown away by the customer service from him in a time where it is hard to find good customer service anywhere! I'm thinking about canning my regular pool service guy and using Justin! This is how pleased I am will the all around service and his willingness to go the extra mile for me, even when I am not one of his regular customers. If I could give more stars I would!! read more

Dustin came over to clean my pool filter. I received an estimate quickly thru Yelp, a return call promptly, made an appointment for the next day, texted me before he came over and did a great job. Explained all the steps needed to clean filter in case I decide to do it myself next time. Checked all my chemical levels and discussed pool,chemistry with me. Very friendly and helpful! Highly recommend Dustin and Tri City Pool Services! read more