Totally changed their online banking and it sucks!! My…read moredaughter's account, my money market account, and my 2 savings accounts ALL just merged together with my checking account. All my passwords changed and when I contacted Golden 1's live chat, I waited for an hour and a half before someone talked to me!! Told them to take my daughter's account OFF! The answer was, "there's the option to block it so you won't see it". WTF?? Told them "NO! IT NEEDS TO BE TAKEN OFF"!! So that's their new so called look that's going to make my banking easier!!! By merging my accounts (and my daughter's account that doesn't belong to me) together? When I logged in I saw my daughter's account balances and transactions, she didn't even get a notification that someone had just accessed her account. GOLDEN 1 YOU FUCKED-UP!! I'LL BE CHANGING BANKS!!

Horrific lines, terrible incompetence. I do Not recommend. I checked my online accounts to find my…read moreCertificate of Deposit had disappeared. They had placed it in another account! Then they told me that it was my job to see if it was back in my account. Btw, it's still not showing up in my account.

A charge that was not mine and this bank closed my card. Then I ask to have it rushed to me but it…read morewas not and now a week later I am still waiting on debit card and my account is overdrawn because I cannot put money in bank as I am working during business hours and atm is only way for me to deposit. Incompetent and they are unwilling to accommodate.

I really enjoyed the help and assistance I received at the beach on Herndon and Fowler in Clovis…read more Their customer service was way better than the help at the branch on Shaw and Fowler.

Shame on this Wells Fargo Bank. It literally took almost one hr to cash a check. Apparently ALL…read morethe employees have to put things away in the back. The line was so long with one employee cashing checks who said "Everyones just going to have to wait." Never ever again.

solo una cajera abierta con una linea de más de 10 personas…read more long lines with only one teller open

Opened an account Feb 2026, they gave me a debit card which has never worked in the ATM's nor by…read moreusing the account number on the card. This is the worst of the worst credit unions. Tried 4 times to resolve the problem and called, forget it, none of them listen when spoken too. Then they try and spin it back saying the chip is damaged. Funny, I never used the chip side, I was trying to pay bills on line. Obviously, the 2 reps had hearing problems and are dumb as dirt. Sending a letter out to CEO corporate I am done with bad companies and incapable people to their job correctly, sad with so many needing a jobs, many would do a better job than these reps.

Well, after 120+ days, I found out that they took away my temporary credit and now I'm back on the…read morehook for the unauthorized charge balance. I didn't even get a card, evidence, or anything to notify me that my claim was denied again. In the end, I just ended up closing my account and taking the temporary hit on my credit score for closing my credit card with them because I would rather do that than bank with these CROOKS. I would highly recommend any current members to look into another institution because, despite their slogan, "Where you're worth more," these neanderthals do not appear to have your best interests at heart. I wouldn't be surprised if we saw them in the news being involved in shady scandals. They even deactivated my Zelle because "it can't be used to send or receive money." when that is literally what it is intended for.

My favorite branch to go to. For the small town of Newman there are always two to three tellers and…read morerarely a wait. Customer service is awesome too!

Not allowed to use my money when and how I want or need to. We are booking a vacation home for next…read moreMay 2027 in Hawaii for my whole family and the rental is a little less than $20,000. Only options to pay are by debit/credit, Apple or PayPal all of which are connected to my bank account. I went to the local branch and filled out the paperwork to open my daily limit to allow the purchase. Then went back the next day to do the transaction while in the bank to make sure everything went smoothly since I have had multiple issues with large transactions not going through even when filling out the required paperwork. 2 different times I've tried to purchase plane tickets between $3000-$4000 and never been able to use my bank card. This time the VP said absolutely not. She would not allow my card to be opened for such a large transaction even with me doing the transaction while in the bank. Said that the only way such a large amount could be done is through a wire transfer or cashiers check which is not a payment option for Airbnb. I understand it's for protection but that is why I was doing this while in their presence. Airbnb does offer an option to pay half now and the remainder later and I was still told no. I am tired of not being able to access my money when I need it for what I want to use it for. I will be closing my account and I am encouraging my adult children as well as my siblings and parents to close their accounts.

Horrible people, horrible service. Would try and say there's problems with my loan and add on…read morecharges and we're just scamming! They're horrible horrible horrible! Gloria Garcia was the worst so was Dorian. They both just caused so much stress for me!

I have been banking at the main branch and use the drive through to get cash…read more There has been a time when I was given the amount I requested but today I was told that a new policy is in place and can only give out a certain amount of money! Asked the girl to talk to her supervisor and she came back and said that this ONE time would give me MY money that I requested ! Very rude and bad customer service! Need to be trained on how to treat customers .

I have moved from CA and maintain my account at MSEFCU because I receive more service from them…read morethan other banks and credit unions I have been associated with. I make a call, I get answers. I moved over 5 years ago but still see the convenience of banking here.

José provided exceptional Customer Service. He explained how he was able to replace my card with…read moresame #'s (Thank You!). Then proceeded to help follow through with another transaction. At the end of my visit he asked if there was anything else he can help me with. I was very happy with my bank visit. Transaction went smooth & was in & out in 15 mins! So if you ever walk into this bank ask for Jose. Although the other tellers are just as kind & respectful :)

I have been a member of PSCU since 2006. The staff is amazing and customer service focused for all…read moreyour banking needs. Megan has advised me on many financial matters. Ashley & Gina are the most valuable subject matter experts I have encountered in my financial endeavors. They always greet with a smile and personal interest to all the members. I highly recommend PSCU for your financial services. PSCU is a great asset to the financial industry and community.