Most amazing place to do business. I have always used redwood Credit union and they have always…read morehelped me out regardless through my ups and downs

Redwood credit union (and the Lower Lake branch in particular) serves up old fashioned and sorely…read moremissed customer service. I've been with the CU for 14 years and ALWAYS am happy with my interactions. In person, I am always greeted with a genuine welcome. I am waited on quickly and so far, there's no issue they couldn't help with. The on line customer service is most helpful. There security standards are top notch. After spending years with big banks, I love Redwood Credit Union all the more.

Very nice folks in here running this bank. Great safety…read moredeposit boxes. Not the best website but great people.

Very Satisfying Always spoken to very kindly. As well as fast. Tellers are excellent with customer…read moreservice.

Thank you Leo and Danielle, for picking up the pieces of matters that were not completed from a…read moredifferent W.F branch, getting the job done and keeping me informed in the process. Everyone in your branch is always smiling and helpful. I appreciate it.

Amazing service, looks like the new manager knows what he's doing.. Always coming back for my…read morepersonal and Business work at this location

Top notch service a complete pleasure to do business with this branch. The branch manager is…read moreexceptional a true polished professional. I'm always greeted with a smile and any questions I have are answered quickly. I've had a personal account with Bank of the West for years. I've now bought my business accounts here too. The Calistoga branch is truly a gem if you don't feel this way about your bank well maybe you need to try this place.

Shitty customer service. Some of the tellers there are idiots. They need to train their employees…read morebetter. Rude, no common sense and not friendly. Don't bring your personal problems to work. And if you're having a bad day learn how to push that shit to the side and not take it out on the customers. I hope the bank reads this. And I tried to call and speak to a manager but I kept being put on hold. No one picked up. I will be calling your corporate office.

The customer service and professionalism are exemplary. Becoming a member as well as opening an…read moreaccount were flawlessly done by Aida Negrete.

I had west America bank until they wouldn't let me pay all my bills on 1 st of month. I could only…read moreuse my debit card up to 300-500 a day. I called customer service they told me they wouldn't approve to be able to pay all my bill over 2700 a month. So my mortgage was alway late fees n it got old. I go thru a larger bank now n have no trouble paying my bills on first with out late fees attached. N I had a direct deposit. I like they held my money hostage. I talk to a clerk she told me it because it's a smaller based bank. It shouldn't matter u deposit or direct deposit should be able to use. I'm happier now that I can have piece of mind that my payments are going thru n not being denied. It was only a convince because it was close to my home. Now having to travel is worth it because them fees go into my gas tank n not the bank. My review of this bank I give a 1 rating. Plus they should let customer know that your only allowed so much per day so they are aware that over 500 a day won't be happening period.

No fee checking, helpful staff, nice hometown feel. Never had a negative issue here.read more

First Northern Bank has Great Service! Patty helped me open a account,and she was so friendly and…read morehelpfull.Check them out! Tell them Carina Quezada,recomended. :)

I have stayed with First Northern Bank even though I moved to the bay area. Their customer support…read moreis second to none! I try to support local and not huge corporations as much as possible and First Northern makes it so easy! I will continue to support my hometown bank as long as this continues.

Worst customer service ever Peggy and Shareen are full on bullys and make you feel stupid when you…read moretalk to them with the way the talk to you.

AWFUL BANK. POOR CUSTOMER SERVICE. UNPROFESSIONAL. AVOID AT ALL COSTS…read more Went in to our local bank branch (we live in St. Helena -- in a house using a Wells Fargo mortgage for hundreds of thousands of dollars, no less!) because we needed cash for purchase of a used vehicle. We had already hit the Napa branch, and they had told us that most branches limit withdrawal to $5000 at a time. We needed more than that -- and we previously were able to withdraw $9400 from this Saint Helena branch, which we needed on short notice for the house escrow. Since we had previously had no problem withdrawing a large sum from the St. Helena branch, and since the Napa branch told us we could get $5000 from pretty much any Wells Fargo -- with whom we have banked for over 10 years, amounting to hundreds of thousands of dollars -- we decided to go in to the local branch before they closed and get the remainder of the cash. We go in, and are told they can only give us $3000. Say what?? This is to someone who routinely saves tens of thousands in the account at any given time, rarely makes large withdrawals, has a credit rating over 800 and owns a house with a Wells Fargo mortgage!! We ask to speak to the manager; someone comes out and refuses to give us OUR MONEY which we have in our account. When we ask for her business card, she refuses to give it to us. We ask for her name, and after 2 prompts she says it is "Lily Lacroix" (I have no way to verify if this is true, since this extremely unprofessional bank "manager" refused to give us her business card.) And this is in a town with many multimillionaire residents. Sofia Coppola went to school at the high school one block from this Wells Fargo. Nancy Pelosi, Robin Williams, Joe Montana, and Coppola (among others) have homes in the area. But we can't access $3000 of our own cash because "the bank doesn't have it." If you want to do business with a place that has no problem taking your money, keeping it, storing it, and investing it (while paying you no interest), but refuses to let you have it when you need it... this is the place for you! PS. We called Wells Fargo and reported this incident, and they told us this should not have happened and is not acceptable at their branches (and they raised our ATM limit so that we can access the rest of our funds we should have been able to get at the bank.) This experience makes me wonder if we should just close our Wells Fargo account, take all of our money out and keep it under the mattress instead, since the interest rates are essentially zero for putting your money in a Wells Fargo account anyway, so if I can't access my own money, there's really no reason to put it in the bank. They should change their slogan to "Wells Fargo. Together we'll go nowhere."