As a bank, it's as good as any, it's the tellers that are not as friendly as they could be, I do…read moreunderstand where we live, so this is kind of par for the course. The older lady and the banker lady seem to be the friendliest

They complain about us- getting cash withdraws! Duh, they are a bank. We've been doing that for…read moredecades-- now they complain every time! Also, one teller, next to our teller, interrupted our business to make a comment about our business. That's rude, invasive, private-- bad! We are strongly considering closing our account. We've been with them for 28 years. Why can't they appreciate our business!

Most amazing place to do business. I have always used redwood Credit union and they have always…read morehelped me out regardless through my ups and downs

Redwood credit union (and the Lower Lake branch in particular) serves up old fashioned and sorely…read moremissed customer service. I've been with the CU for 14 years and ALWAYS am happy with my interactions. In person, I am always greeted with a genuine welcome. I am waited on quickly and so far, there's no issue they couldn't help with. The on line customer service is most helpful. There security standards are top notch. After spending years with big banks, I love Redwood Credit Union all the more.

Shitty customer service. Some of the tellers there are idiots. They need to train their employees…read morebetter. Rude, no common sense and not friendly. Don't bring your personal problems to work. And if you're having a bad day learn how to push that shit to the side and not take it out on the customers. I hope the bank reads this. And I tried to call and speak to a manager but I kept being put on hold. No one picked up. I will be calling your corporate office.

The customer service and professionalism are exemplary. Becoming a member as well as opening an…read moreaccount were flawlessly done by Aida Negrete.

Don't bother with this bank. Family has been a loyal customer since 1992 and has never had any…read moreissues until this week. Cindy M. belittled my mother and made her cry over a situation that was out of her control. Recently, we lost my dad (they've been married for almost 40 years) and a situation happened where we had no control over it. Cindy told my mom to stop "writing bad checks and she wouldn't overdraw" while in front of other customers, as well as making another teller cry in front of my mom. Not sure why they'd keep a teller around that's okay with making a customer feel this way.

Nice dealing with this local bank. Jonna Harris is my favorite teller, I love her friendly attitude…read moreand outstanding service. You will love doing business here!

Excellent customer service and as far as I could see all the tellers are bilingual…read more When I was there a customer walked in very upset and the Teller Cielo handle the situation beautifully. She was very open to hear your this customer and patient with her and eased her concerns and worries. Monserrat I believe is the manager or supervisor not sure what but quickly came to Cielos side to help out a customer in beef. Can't say enough good things about this bank. Definitely if one lives in Healdsburg this is the place to come if we want to be treated with Respect and Dignity. 7 stars for this Business and I for recommend BofA for our Latino Community.

Great staff. Alma was amazing and helped in setting up a mortgage pay off. In a quiet place with…read moreprompt service

This Review is strictly for the ATM Outside! The ATM is always down or broken when most banks have…read more2 ATMs this bank has only one which is down or broken all the time. Did I mention the ATM is always down or broken! Tonight the ATM was broken and there was trash all over the place. Gotta do better Chase Bank!

Ot would be super nice if anyone would answer the branch phone. It seems…read morelike every time I call no one is available except a sales rep to setup a new account.

Be careful with your elderly parents. When they are unable to do things on their own companies…read morelike AAA insurance in Lakeport, California will continue to bill with an expired debit/credit card as of January and Umpqua Bank is allowing it. Even though I was given information about my mom's bank account today they will not stop the transactions being made with the expired card unless I drive my mother who is on Hospice 5 hrs to see them in person. Please talk to your parents and have things in writing so you don't have to deal with this stuff while you're going through dealing with losing a parent too.

The tag line "Welcome to the World's Greatest Bank." Isn't just a tag line at this location…read more Debbie and the entire staff go out of their way to provide excellent customer service.