Don't bother with this bank. Family has been a loyal customer since 1992 and has never had any…read moreissues until this week. Cindy M. belittled my mother and made her cry over a situation that was out of her control. Recently, we lost my dad (they've been married for almost 40 years) and a situation happened where we had no control over it. Cindy told my mom to stop "writing bad checks and she wouldn't overdraw" while in front of other customers, as well as making another teller cry in front of my mom. Not sure why they'd keep a teller around that's okay with making a customer feel this way.

Nice dealing with this local bank. Jonna Harris is my favorite teller, I love her friendly attitude…read moreand outstanding service. You will love doing business here!

The tellers at this bank are always so helpful and kind! I especially appreciated Gabriella being…read moreso friendly and patient!!

Very Satisfying Always spoken to very kindly. As well as fast. Tellers are excellent with customer…read moreservice.

TJ and Tracy helped me find a policy that offered me better coverage and saved me over $1000 per…read moreyear! When my current carrier decided to Non-renew (due to being in a high fire area) I obviously went to TJ and Tracy and they once again provided top notch customer service. I appreciate their communication and attention to detail, give them a call! You won't be disappointed.

I waited too long to move on. In the last several years, Fed and State required additional payments…read morebased on prep.errors. Linda's communication the last couple of years was horrible. She did not respond to emails or telephone calls. There was another mistake last year. Unknown others are assuming a limited continuation of the business. Based on their communication, It appears only simple filings will be renewed. The business had been failing for some time. I liked Linda but it has been too much for her. God Bless her.

Linda is the sweetest and the most helpful. She's been doing my taxes since I was old enough to…read morefile! 100% recommend!

Janis and the rest of the staff at this UMPQUA branch provide superior customer service time and…read moretime again. After relocating back to Lake County to retire, it was awesome to find a branch here, which helped our transition go much more smoothly.

I have to leave a review for one of your most outstanding employees named "JANIS GREENUP" in your…read moreLakeport, Umpqua branch!! She went above and beyond to help me with my mothers Living Trust Account " and provided printed information that I could look at later, as at the time I was very distraught . She was VERY PATIENT as she explained the rules the bank has to enforce (that I couldn't comprehend at the time)! Thank you so very much for the awesome customer service Janis GREENUP!

Very pleased smooth transaction 10 day business hold. Business does become pretty busy and only 1…read moreworker but she does great!

Very friendly, & courtious, eager to help they even have gone out of their way to help me before. I…read morefeel comfortable that is why I keep going back! Keep up the good work girls!

Strong Financial is highly, HIGHLY recommended! Their team is absolutely amazing, kind, helpful and…read morethey truly are financial experts! My husband and I are so thankful we invested in our future. We've met with Jennifer and Gabe many times. They are so good at explaining things in a way that we can understand as well as guiding us in how to be financially responsible. We know wholeheartedly that Strong Financial is/will be there to support and protect our financial well-being.

Jennifer's team, each and every one, is all in! They are all about serving their clients needs and…read moremost of them serve our community in other capacities as well. SFN service is multifaceted sometimes providing assistance you didn't even know you needed.

Jeff was extremely helpful and knowledgeable. When I initially called it went to voicemail and…read morebefore I could leave a message he was already calling me back. Jeff assisted me in increasing the coverage I needed on my vehicle for work . He then let me know about additional coverage, which I chose to opt into after he explained the benefits thoroughly. Extremely helpful. Just another reason I recommend State Farm.

Agent Jeff- super friendly, super efficient. Recommend highly. Office has always been helpful.read more