Don't bother with this bank. Family has been a loyal customer since 1992 and has never had any…read moreissues until this week. Cindy M. belittled my mother and made her cry over a situation that was out of her control. Recently, we lost my dad (they've been married for almost 40 years) and a situation happened where we had no control over it. Cindy told my mom to stop "writing bad checks and she wouldn't overdraw" while in front of other customers, as well as making another teller cry in front of my mom. Not sure why they'd keep a teller around that's okay with making a customer feel this way.

Nice dealing with this local bank. Jonna Harris is my favorite teller, I love her friendly attitude…read moreand outstanding service. You will love doing business here!

Shitty customer service. Some of the tellers there are idiots. They need to train their employees…read morebetter. Rude, no common sense and not friendly. Don't bring your personal problems to work. And if you're having a bad day learn how to push that shit to the side and not take it out on the customers. I hope the bank reads this. And I tried to call and speak to a manager but I kept being put on hold. No one picked up. I will be calling your corporate office.

The customer service and professionalism are exemplary. Becoming a member as well as opening an…read moreaccount were flawlessly done by Aida Negrete.

This Review is strictly for the ATM Outside! The ATM is always down or broken when most banks have…read more2 ATMs this bank has only one which is down or broken all the time. Did I mention the ATM is always down or broken! Tonight the ATM was broken and there was trash all over the place. Gotta do better Chase Bank!

Ot would be super nice if anyone would answer the branch phone. It seems…read morelike every time I call no one is available except a sales rep to setup a new account.

Very Satisfying Always spoken to very kindly. As well as fast. Tellers are excellent with customer…read moreservice.

Thank you Leo and Danielle, for picking up the pieces of matters that were not completed from a…read moredifferent W.F branch, getting the job done and keeping me informed in the process. Everyone in your branch is always smiling and helpful. I appreciate it.

As a bank, it's as good as any, it's the tellers that are not as friendly as they could be, I do…read moreunderstand where we live, so this is kind of par for the course. The older lady and the banker lady seem to be the friendliest

They complain about us- getting cash withdraws! Duh, they are a bank. We've been doing that for…read moredecades-- now they complain every time! Also, one teller, next to our teller, interrupted our business to make a comment about our business. That's rude, invasive, private-- bad! We are strongly considering closing our account. We've been with them for 28 years. Why can't they appreciate our business!

Very nice folks in here running this bank. Great safety…read moredeposit boxes. Not the best website but great people.

Be careful with your elderly parents. When they are unable to do things on their own companies…read morelike AAA insurance in Lakeport, California will continue to bill with an expired debit/credit card as of January and Umpqua Bank is allowing it. Even though I was given information about my mom's bank account today they will not stop the transactions being made with the expired card unless I drive my mother who is on Hospice 5 hrs to see them in person. Please talk to your parents and have things in writing so you don't have to deal with this stuff while you're going through dealing with losing a parent too.

The tag line "Welcome to the World's Greatest Bank." Isn't just a tag line at this location…read more Debbie and the entire staff go out of their way to provide excellent customer service.

First Northern Bank has Great Service! Patty helped me open a account,and she was so friendly and…read morehelpfull.Check them out! Tell them Carina Quezada,recomended. :)

I have stayed with First Northern Bank even though I moved to the bay area. Their customer support…read moreis second to none! I try to support local and not huge corporations as much as possible and First Northern makes it so easy! I will continue to support my hometown bank as long as this continues.