I am not an account holder. I was downtown and I needed quarters. I walked about 6 blocks to get…read moreto this bank, as there are not many downtown St Paul. I stood in line and the guest services guy (??? for lack of a better word...dressed super casual sitting on a stool) told me I probably could not get quarters if I didn't bank there. Sure enough, the teller told me no, I couldn't have a roll of quarters. Unbelievable! Really sad state of affairs.

I have been with US bank for several years. I usually bank at the one on Esplanade. Very frustrated…read morewith them for a few months....forget about getting service at the drive up window. I think they've cut back on people because no one is ever available to help you even if you ring the bell. Their parking lot is one way only and it's VERY difficult to cross Esplanade to get into it. Lastly they keep changing their website design and it just keeps getting more complicated to use.

Bank of the West is now in Chico and it is now BMO Banking. I have been with them for a very long…read moretime even when I lived in the Bay Area. They are so wonderful and helpful and knowledgeable, especially in helping me manage my financing needs and my portfolio. Also very patient and professional. I highly recommend.

Too long of a story but my husband was with them for 50 years. They left us in Paradise after the…read morefire (we live in Magalia), and then charged us to use any atm unless it was in Chico!!! We had a lot of money with them but they could have cared less if we left them!! They were nothing but rude!! The bank stinks and so does ALL OF THEIR STAFF

When it comes to banking I'm usually the type of person who usually uses the ATM, however I can say…read morethat this Wells Fargo has the best customer service out of any other banks I've ever visited. The tellers, bankers and the managers (especially Vickie) are great, you can tell that they honestly value their customers. Over all it's a great bank! Awesome customer service :) and it's open Mon-Sat until 6pm! ;D

I do not recommend Wells Fargo at all. Not just here in Paradise, but anywhere. They drove me crazy…read morein Chico with their in-your-face-and-overly-polite-corporate attitude, it made me never want to walk in their branch! I have also heard horror stories from friends of mine who have had their bank accounts wiped clean from fraud and Wells Fargo did nothing about it. But my review today is based on experience I had in the Paradise branch. I only go here to help my client with her bank account. (I am a caregiver, a house manager for people with disabilities.) I have been coming in here for the past 12 months getting money from her account so we can buy her groceries and other personal needs. A banker named Brian (who is the only joy coming into this branch, he is wonderful) helped me set up an online account for my client so I can keep tabs on her funds from her computer rather than having to come in and check on it so often. I have come in with my client with her checkbook to take cash out of her account hundreds of times without a problem. However, more often than I would like, we have a issue. Wells Fargo has charged my client numerous times for having insufficient funds when it was a positive balance within 24 hours, and they have only wanted to reverse the charge once. I have also come in a handful of times and had the (not-so) pleasure of speaking with Vicky, a customer service manager at the branch. It seems as though every time she sees me she wants to prevent me from taking money out of my clients account, even though my client is with me, she is signing for herself, we have her account number and a copy of her ID card (and a copy of everything else for that matter, i.e. social security card, regional center card, insurance cards, you name it) but it's just not good enough for Vicky. She claims that we need her original ID card (which, like I stated before, we usually never have a problem with the copy or even just having her checkbook, because her original ID card is locked safely in the office of the supported living agency) and that "I could be just anybody". She's seen me in there dozens of times, playing dumb like she has never seen me! Isn't customer service supposed to be about building rapport with the people you see on a regular basis? Apparently not according to Vicky. All I really could do is have my client write me a personal check and I could go cash it as my own, (also having access to her online account, I could transfer funds into my own account...there are many ways I could get money from her account without having to go inside and deal with waiting in line and needing ID cards and whatnot) BUT, I would rather go into the branch and show I am taking money out with all the right documents. Apparently taking the time to do the right thing is just too much for Vicky, because she wants to stop me at all costs! Like I seriously fail to see what she is gaining from all of this. She asked me what supported living agency my client is with, I told her the name, she said she had never heard of it. I told her the agency was literally next door to the branch. "That doesn't matter to me," she says, "I'm not just gonna walk over there..." Well, no one asked you to. However, I do expect a company that claims to be involved in its community to act like it really IS involved. Vicky telling me she doesn't know the agency that is simply a hop, skip, and a jump away from her and refuses to even make an attempt to do so makes Wells Fargo look pretty bad in that department. I finally threw my hands in the air and said, "You know I have had more problems here I am about to switch (clients name)'s bank!" Rather than the usual expected rebuttals and pleads to not switch banks you would hear from a bank employee, she said, "Yeah, I think you should." She explained that I need to find a bank that is more familiar with the supported living agency my client is with. The nerve. I left completely speechless, really with nothing to say but what an itch with a capital B that woman is. A customer service MANAGER. I understand her trying to act like an advocate for my client but there was absolutely NO reason for her to handle the situation like that, and direct the rudeness towards me. She didn't even ask my client any questions or apologize for anything, which I feel is truly disrespectful toward her. In closing, I think it goes without saying that I am not a fan of Wells Fargo and I will advise anyone not to bank with them. Good riddance.

In 2014, I found Chase Bank (employees and services) to be very inviting and personable unlike…read moreother Banks that were stoic and treated me like a fast food customer. I have epilepsy and get confused easily. So I needed to see a personal banker who would help me regularly with my Banking. This personal banker eventually became a district manager in the Chase company and I could no longer see her however, she referred me to a very kind banker in Paradise who also helped me with my banking. Now this is when things turned interesting. The last time I was in Chase (END OF 2016), new management had arrived. My personal banker informed me that she could "no longer help me because it would create problems for the bank if something was going to happen (obviously on thier end. They did not want to be held responsible). Hence, I had to start doing my own banking from home which was very difficult and confusing...skip to the following year...2017 Because I was unable to work out "kinks" with my previous banker. She set up a bill that continued to bounce back. My boyfriend and I stopped at another Chase bank outside of Joshua Tree (near L.A.) ... Just last week (March 2017) As we walked into the bank, I felt I had traveled back in time. The personal banker called her in her manager and told her to listen to "our" story for a good laugh. They told us that the bank was trying to change the way things were being handled and get more $ even though it may cost customer service. Obviously, the bankers at Chase in another county helped us in less than 5 minutes and we walked out surprised that Chase Bank in Northern California would act so cold and underhanded like that. BEWARE A COLD FRONT IS COMING INTO CHASE BANK. PERSONAL SERVICE WILL BE REPLACED WITH STOIC FIGURES AND FAST FOOD SERVICE.

I have banked with Chase since it was Washington Mutual, ten years ago. I opened my account when I…read morewas 18 and now have a credit line with them as well. Their customer service has gone down dramatically since then; I avoid going inside at all costs! (Which is difficult, since the ATM is always out of order) the bankers there never make customers a priority, when it comes to finishing a conversation (and starting another) with other bankers, I once waited 10 minutes while on my lunch break! She even made eye contact with me! Most of the tellers will make you feel as though you are interrupting their day by being there and insult you with comments like "your checking account is sad again". Needless to say; if it was not such a headache to change ALL of my automatic payments and direct deposits, I would not still be a customer.

Every time I went in to the bank the tellers couldn't even crack a smile…read more After several months we closed the account and took our money elsewhere.

One of the best credit union in chico hamdsdown,from thier rates to their service great all across…read morethe board.

Grew up in this town. Had my first savings account at this branch! Moving to Reno soon and they…read morejust opened a Plumas Bank. Will be banking here again.

Have had an account for more than 5 years. They're always well-staffed, there's rarely a wait…read more Everyone is friendly and helpful. Dogs are welcome. Most importantly, I've never experienced a discrepancy, a surprise fee or indeed anything negative in all that time. They do a great job.

The ladies down at the Los Molinos Umpqua Bank are amazing!! We live in such a crazy time right now…read moreit's wonderful seeing friendly, helpful faces. Amy and Donna have been a constant source of helpfulness during the last two years. Due to the wonky hours they've been told to follow (later openings, and closed for lunch) Amy and Donna go the extra mile to help people by pulling business night drops 2x a day- instead of just the morning (like many other banks). I can't tell you how many times I've squeaked in just before lunch break to make a deposit and get a change order. Each time I am helped with a big smile. I would definitely recommend the Los Molinos Umpqua Bank and in particular to see Amy and Donna.

So happy to have such a great bank in our little community. The service is always amazing and the…read moreemployees are always so welcoming.

What can I say? This is I believe the only bank in Williams!…read more Its important for travelers to know that there is a bank in this town! It also has an ATM machine (walkup..no drive thru). They are located across from the fire station and one block past Granzellas.

From the owner: At U.S. Bank, our dedicated banking team is here to help you along your financial way. Bank with us…read moreand enjoy a host of U.S. Bank products and services, including credit cards, savings and checking accounts, business banking, retirement planning, refinancing, personal lines of credit and more. Whatever your goals - large or small - our dedicated banking team is determined to helping you make it possible. Member FDIC. Equal Housing Lender.