AVOID AVOID AVOID Dr Chris Raines Vision Care Center…read more "MRS Chris Raines" The "Dr's Wife" AKA "Office Manager" This was an unreal NIGHTMARE and it happened to me. I am a returning client who has NEVER had any trouble with ANY of my healthcare providers EVER. Just read my Yelp reviews. Almost 5 years of happy Yelping and well Mississippi may be a bit slow in picking up Yelp I know a handful of people (if not more) will read this, repeat to a friend or family member thinking of taking on this facility for their vision needs and keep on shopping. I had an appointment yesterday at 3:30, arrived at about 3:10 after planning on shopping for frames before my appt. The office was busy and if was about 20 minutes before I was informed I was not on the schedule. I knew I was supposed to the there and had a reminder call on my phone and copied it into my notepad on my phone. No biggie- the young girl in the back said she could work me in pretty soon so I was totally alright with that. My next appt. comes and goes and a different girl comes over and asks girl #1 why I was still there. Apparently I was put in for a later appt. 2 days later on Wednesday, more waiting while they change it again. Im still fine with everything, just get me in today. Okay so here is what happened. I had a printout of my benefits ( HIGH Option w/ premium frames ) , had already went over what I wanted AND I had a copy of my coverage on my phone that I had a screen shot of from that morning. I am an informed consumer and ALWAYS call my insurance to go over what I have as far as coverage. Heres what I pick- Frames $149 My coverage $130 I'm responsible for $19 and receive an additional 20% off High index lenses $55 out-of pocket not covered. Everything else I choose was 100% covered. Thats going to run around $70 No problem Get my appt. done, everything goes great. I did not see my regular provider Dr Raines but saw a young female Dr who was great. When its time to pay is when it gets crazy. I here her say that will be $170, $179 whatever it was I was like "what are talking about? Why so much?" Oh well the taxes are almost $40 and you pay full retail on everything now. Okay well thats new I guess insurance does not pay taxes anymore. Okay, no big deal- Have to pay our taxes right. So what else? "Oh the retinal pictures are not covered" (I think thats what the pictures were called ) That's an extra $40 Did I not go over EVERYTHING in the begining? Wait wait wait. I NEVER asked for OPTIONAL "pictures" and then it all came back to me. The same office less then one year ago did all the same tests but asked if I wanted the optional pictures as they are not covered by insurance. No I decline. End of story last year. Dr Raines said it was fine to decline, used the old fashioned hand held gadget and looked at my eyes and boom all done. Now heres where it gets unreal. I tell the original 1st girl that I am not paying for a pirture I didn't ask for, had no idea wasn't covered and that I didn't appreciate not being given the option this year. ( How am I supposed to know what they are doing in those machines you put your chin in? ) A women then comes out with my paper file and sits in fron of me and starts out so nasty I was in disbelief.. I told her I didn't ask for a $40 picture, told her we went over all the charges earlier and thats when this insane women lost it. I told her last year Dr Raines and staff gave me the option and he ended up doing it the old way and said I didn't have to do it. HOLY COW This lady then says "WELL I'M THE DRS WIFE AND HE WOULD NEVER SAY THAT!" and I say "Well he did" I then tell her to look at my old records to show last year and she refuses to look. She is almost screaming the entire time and says pay up or get out with nothing. She actually yells at me twice to go to Walmart if I do not like it. "You pay or you leave with nothing" GO TO WALMART Lets not forget I have an insurance claim that is going to pay around $750 and I have the out of pocket fee as well. Is she serious? Get out and go to Walmart? I get up and she goes to the front dest and I again ask her to give me a copy of my exam from last year and she refuses. Heres the worst part Office STILL full of customers She IS yelling at this point and says "MY DR HAD TO GO TO SCHOOL FOR EIGHT YEARS TO BECOME A DR AND THAT MACHINE COST $8000 AND YOU THINK YOU CAN COME INTO MY OFFICE AND NOT PAY ME???!!!!! Excuse me Mrs Dr's wife but I have a University Degree as a Registered Nurse and I"m going back for my Masters this year so don't yell at me about the cost of school. She literaly slams her fists on the counter and yells at me to get out. Office full of customers........ Me who doesn't rattle very easily is in tears at this point- So upset and shocked I can't talk. I leave. I call my insurance. I have the payment blocked. I have to go somewhere else. NOT A PROBLEM SCREW YOU MRS CHRIS RAINES, the DR'S WIFE LOL. You are a disgrace to your husbands business

Dr Raines Is legit I have read the negative reviews and it blows my mind cuz I have never had…read moreanything but a great experience so all I will say is don't take our words for it go see him and make your own decisions

Decided to make Eye Doc my eye doctor and eye wear place. My husband has been here for a couple…read moreyears, we have had nothing but the very best service from both sides. When I say very best I brought pictures of what I liked they knew where the glasses were in their VERY large selection. They take most instances and are just the best!

My wife and I had yes examined and ordered new glasses. Eyedok's called and said they were ready to…read morebe picked up. We drove over. Lady handed us our glasses, turned around and walked off. No fitting, adjusting or checking to see if they would be okay

The first time I went it was great. Last year, I got my glasses and the bifocal was so low I…read morecouldn't see over my cheeks. They supposedly reordered my lenses; I realized later that the woman from the back office never even asked my name. I called after about 3 weeks, talked to someone and she put me on hold. Never came back, after about 10 mins. hung up on me. I called back and talked to Bryan and my glasses couldn't be found. Bryan said he would call me back. He did not. I called the next day and was told they contacted the lab and they were backed up. They supposedly remade my lenses and would let me know when they came in. After about a week I was told to come get my glasses and turns out, they never even sent the lenses off at all. These are the same glasses, bifocal in the same place and I can't even use them at all. My part $250 down the drain.

Dr Belk was very knowledgeable and explained everything extremely well. He listened to my concerns…read moreand addressed them. I have had issue with eye dr's in the past not caring what I have to say.

Great place. Dr. Clark's detailed explanation of results. The staff are always helpful. I have…read moreused the glass frames that I already have and replaced lens with updated prescription. They always let me know, how long I will be without my glasses, as they have to be sent off for the replacement. Have used them for the past 2 years. Wished I had known about them sooner.

once i got an appt i was seen immediately, the tech was polite. The staff was courteous.read more

Dr Gilich is hands down a thorough and caring expert in her craft. We've had experience at other…read morepractices, not by choice but more out of bad timing. We are so so happy to have been able to have gotten back in this year and will not allow timing to keep us from coming back. For us, there may as well not be another optometrist on the coast. We won't go to another one...ever. Unless of course she tells us to, because she knows what's best for our eye care. Here office staff is efficient, professional and impressively organized.

I've always had great service here and appreciate Dr Gilich's knowledge and personal attention…read more Pleasant environment and professional staff. I would rate five stars, but for the longer wait time at my last two visits.

Always a pleasure to visit. Highly recommend Dr. Stevens Eye clinic. Staff is very kind and…read moreprofessional.

I have recently had cataracts removed from both of my eyes. I went to ,in Biloxi after reading and…read moreresearching all doctors on the coast. I am so impressed with Dr. Stevens and his staff. They could not have been more professional and caring.. All of my concerns were addressed. I can now see better than I think I've ever seen and would happily recommend Dr. Stevens for your eye care needs. If I could give them 10 stars, I would.

Dr. Bahador was recommended to me (I had cancelled my cataract surgery after researching the…read moresurgery center). Cataract surgery is not as simple as having your eyes tested and scheduling the surgery. There was a full staff of qualified specialists to check my eyes carefully, explain the process as well as Dr. Bahadur careful explanation. Two surgeries later,astigmatisms in both eyes and electing for the basic no frills lens, I only need over the counter reading glasses. My vision is very clear. Professional, kind, and excellent.

As I posted earlier I have been receiving treatment for an eye disorder that I have and was…read morerecommended to this place by my last eye doctor. The reason I have to drive out to Ocean Springs is because I have a eye condition that requires a specialist. I have gone out to the Center for Eye Care now for three visits and the service keeps getting better and better. With four locations on the Coast you cant go wrong. But Lately I have been treated by Dr. Latch (****1/2 stars) and she is both knowledgeable and compassionate. The entire staff is great. Every time I walk in there I get very professional and personal service. Everything is explained to me and Dr. Latch takes time out to go over your chart and explain the graphs to you. She is always honest and will tell you plainly when she does not know something but will have the answer by your next visit. Living on the Coast I always had the misconception that finding excellent medical care would be a problem because of the location and presumed lack of amenities. But I have been wrong. Not only have I found competent doctors who are very well versed in the most modern of medical procedures and techniques, but I have found doctors who still treat the patient as unique and individual coupled with that Southern hospitality. You just can't go wrong.

Really nice people, but be prepared to be stuck here forever. My appointments always take way…read morelonger than necessary and I'm left sitting around in waiting rooms. Be prepared to lose half a day of work.