Friendly and helpful staff. Loved the first veterinarian we met she was knowledgeable and helpful…read moreand so good with our new Cane Corso puppy. The second veterinarian we saw was alright I didn't really connect with him or necessarily agree with his views on spaying a female large breed dog. Loved that he recommended I do more research and didn't pressure me into making any decisions or pushing me to spend more money with unnecessary services, products or vaccines. Their prices were extremely reasonable and they had the prescription flea and tick and probiotics there in the office to dispense after my visits.

We were devastated when we had to put our baby of 13 years to sleep. The vet was the most…read morecompassionate person. Quiet and reassuring. She made the adjustment for us as best as possible considering. All the front desk people were kind as well. I would definitely recommend them.

This new owner is very hateful. He has seen my service dog for over a year. Since he took…read moreownership, he said I was rude to the staff and argued over 80 cents. He also stated I'd have to go see another vet. This is all slandering and untrue. I was short 80 cents and was going to go to my car to get the 80 cents, but a wonderful staff member said she would take care of it. This Dr denied my prescription for my service dog because he said I was looking for a new clinic. Why in the world would I look for a new clinic until he denied me the prescription for my service dog. Yes, I said I would have to look for someone else if he refused to fill any medication for my service dog. I did have to take her to Mountain View Humane to get her spayed due to my disability and lack of income. I thought at one time Blacksburg Animal Clinic was the best! This is not the case after DR Watson bought the clinic. He actually spoke with me on the phone as well and was very hateful and domineering. I tried to explain and he said he would send my medical records to whoever I wanted, then blocked my number as I only had a few hours to choose a new vet. I then emailed him to try to explain because he wouldn't give me a chance to speak on the phone when he called back. I said I'd have no choice to report him to the state board and DCA. He just gave me a hateful answer and then proceeded to tell me to do as I see fit. It's like he doesn't care! Who wants a vet like this?

BAC is a wonderful animal clinic! My girl Mildred (border collie mix) had some kind of problem with…read moreher ear that seemed to come out of nowhere. I called them up and fortunately they had a drop-off slot available. When I dropped Millie off the staff was very friendly and welcoming. By the early afternoon one of the veterinarians rang me, and went onto express she had contracted an ear infection. He administered some medication, and explained I shouldn't have to worry moving forward. When I picked her up she was clearly feeling much better. Since the visit Millie has been just fine. I'm most thankful for everything the folk at BAC did for her. They are officially Mill's vet! Thanks again y'all!

I brought my dog in to be evaluated for vomiting and clearly informed Dr. Matt McCormick that my…read moredog is reactive. I requested and placed a muzzle before the exam began. During the physical exam, instead of asking me to assist with restraint, which has worked well with other veterinarians, Dr. McCormick began pinning my dog firmly against the exam table in an attempt to control him. My dog became extremely distressed and ultimately urinated and defecated during the restraint. The level of force used felt excessive given that his anxiety and reactivity had been clearly communicated. I had to intervene and remove my dog from the situation. I understand that reactive dogs can be challenging to examine, but I expected a more collaborative and low-stress approach. Based on this experience, I will not be returning to this clinic.

They did not acknowledge my concerns about my pup. They insulted me by saying that her symptoms…read moremust be caused by her food (which they don't sell) or my well water (which tests clean) or Lyme (which was not warranted). I was told to change her food and come back in two weeks. I went elsewhere and got a diagnosis of a serious disease which I had suspected all along. The new clinic listened to me and answered my questions. The correct tests were ordered, and I finally got treatment. The new clinic always provides written discharge notes. I had to call multiple times to get the test results from Companion. I felt like I was a bother - not a client. Dr Fabrizi there was the only one who did at least acknowledge the symptoms.

I do not recommend this place…read more We went to Angels of Assisi because it was advertised online as a low cost, walk in style clinic for vaccinations and preventative care on Saturdays. All we needed was flea and tick prevention for my dog. What should have been a simple visit turned into nearly a 2 hour ordeal for something that ultimately took only a few minutes. The experience started off awkwardly from the moment we arrived. An employee walked up to the passenger side of our vehicle and just stood there without waving, introducing herself, or making it clear she was trying to get our attention. We were handed paperwork and informed that even though we were only there for flea and tick medication, an exam was required first. That requirement, along with the additional $30 exam fee, was never clearly disclosed online and came as a surprise. The biggest issue, however, was how they handled my Psychiatric Service Animal. I am a Retired U.S. Marine Veteran with both Combat and Humanitarian service, and my dog is not a pet. He is my Psychiatric Service Animal for PTSD. He is with me constantly because he performs an important role in my daily life. I explained this to staff and made it clear that I wanted to accompany him during his examination after waiting almost 2 hours to be seen. I was told no. When I asked why, I was told it was "policy." When I asked for a specific reason, nobody could provide one. I was referred to the manager sitting behind the front desk. I calmly explained that my dog is a Psychiatric Service Animal and asked why I was not allowed to accompany him during the examination. Her response was simply, "That's how we operate here." I then asked to see the written policy that supposedly prevented me from accompanying my own Service Animal. I was told there wasn't one. Instead, I was again told, "That's just how we operate." That answer was completely unacceptable. If you're going to separate a Disabled Veteran from his Psychiatric Service Animal, there should at least be a legitimate explanation and a written policy to support it! There was neither. What made it worse was the complete lack of compassion. When I explained that I am a Combat Veteran and that being separated from my Service Dog causes significant stress and frustration, the response was essentially, "I understand," followed by more indifference. There was no effort to address the concern, no attempt to accommodate the situation, no apology for the inconvenience, and no recognition whatsoever of why the issue mattered. I was not even given a simple "Thank you for your Service" by anyone during the entire visit. In all my years of owning dogs and taking them to veterinarians, I have never once been told that I could not accompany my dog during an examination, especially when that dog is a Psychiatric Service Animal and the staff have been informed of that fact. It felt less like a veterinary clinic and more like dealing with a bureaucracy where nonexistent policies matter more than people. Since I was already being required to pay for a $30 wellness exam, I also wanted the veterinarian to take a look at a few moles and a small fatty lump that have appeared as my dog has gotten older. Other veterinarians have previously examined these areas, but I wanted a second opinion to make the most of the exam I was being charged for. Instead of discussing those concerns directly with the veterinarian while I was present with my dog, I was expected to get down and point everything out in the waiting area before he was taken away. As a Disabled Veteran with mobility limitations, having to do that on the floor in front of other clients felt both awkward and unnecessary. A private conversation with the veterinarian while remaining with my dog would have been far more professional and respectful. To be fair, the technician who handled my dog was polite, respectful, and professional. Unfortunately, that professionalism did not extend to management. After the exam, I even apologized for being frustrated because I was trying to remain respectful throughout the entire interaction. I never raised my voice, used profanity, or became disrespectful. Despite that, the response never changed. The attitude remained, "This is how we do things." By the end of the visit, we spent $180 for an exam and six months of flea and tick medication after waiting nearly two hours. For a clinic that advertises affordability, convenience, and community service, the entire experience felt disorganized, impersonal, and unnecessarily stressful. If you are a Military Veteran, have a Service Animal, value transparency, or simply expect compassion from the people caring for your pet, I would strongly recommend looking elsewhere. My dog deserved better, and frankly, so did I. SEMPER FIDELIS

Initial Review Written October 30, 2021: About a year ago, I adopted a wonderful shelter cat from…read moreAngels of Assisi, and I am a very proud cat dad. My primary care provider actually recommended adopting a cat to help manage my anxiety, and my cat has truly been a source of comfort for me. Unfortunately, a recent visit to AoA was extremely distressing. During the visit, a staff member accidentally dropped my cat's carrier, causing it to crack open. My cat escaped and ran down an embankment, eventually hiding along the side of the building. The staff member attributed the incident to a "faulty carrier," though the situation could have been avoided with more care. While several staff members and patrons assisted in trying to recover my cat, the situation escalated further when a dog attacked one of the staff members during the rescue attempt. Thankfully, with the help of other patrons, I was eventually able to recover my cat. The entire experience was frightening and emotionally overwhelming. What made this worse was how the situation was handled afterward. Despite everything that occurred, AoA attempted to charge me $30 for the visit. When I asked the Practice Manager, Allyson Joyce, whether I could be made whole given what had just happened, I was accused of trying to get a "free" visit. I was also told not to return. During this exchange, Ms. Joyce stated, "I bought my dogs," even though I do not own any dogs. When I later contacted the Director, Lisa O'Neill, I was met with the same accusation. I made it clear to both individuals that I do not have dogs and expressed concern over being misidentified and blamed in a situation where I had done nothing wrong. Instead of accountability or compassion following a traumatic incident, I felt dismissed and scapegoated. I adopted my cat from AoA with gratitude and good intentions, but this experience left me deeply disappointed. I believe organizations like this should prioritize safety, empathy, and accountability--especially when a pet owner and animal are put at risk. I'm sharing this review to keep the community informed and to encourage better practices in the future.

I use to love to bring my animals here when Dr. Wilson was a vet here. Now I have absolutely no…read morerespect for the vet that looked at my daughter's dog. Instead of saying that they are unable to treat him they tried to send him somewhere else that would tell us the very thing they should have said. They let my daughters dog suffer for 2 days until we took him to a better vet that didn't sugar coat anything and was 110% honest. My daughter has to put her dog down and had she known 2 days prior she would not have let him suffer. This clinic is horrible

Highly recommend this dedicated group of veterinarians and staff. They saved my dog's life.read more

Cat was found not able to use back legs or use bathroom. We called about having to put him down…read more They wanted us to wait 2 days because they were too busy. We have been going there for over twenty years and have more than four dogs treated there their whole life. It has gotten more expensive and less available. Don't use their affiliate Town and Country because they are 10 times worth and outrageous pricing. Call another vet and saw them ASAP. They were kind and helped our beautiful cat have a non suffering life. Never again at Riner.

I've used them for many year, with dogs and cats. through all stages of life. They've always been…read morewonderful, and have never been disappointed. They are cost concious, and avoid unnecessary procedures (which helps the stress on the pets too). I can't say enough wonderful things.

dr. laurie has been our vet since we moved to the area in 2010, on the recommendation of a mutual…read morefriend, back when she was operating as a mobile vet. the brown dog, or Little Brown Dog as the vet staff knows him, loves dr. laurie. of course, this is coming from the dog version of grumpy cat, but it's worth keeping in mind that LBD was a rescue with some definite psychological baggage. dr. laurie and her staff have been great in dealing with his anxious/sulking/defiant personality, and are very quick and efficient in completing the less than enjoyable tasks. (seriously--we had some blood work done a few months ago to confirm a thyroid condition, and she was done before he even figured out what was going on!) since she has moved to the main street veterinary clinic, we've visited a few times for follow-ups, vaccinations, and recurrent skin infections. the clinic itself is bright and clean, the staff are friendly and helpful, and we've never had a problem getting an appointment quickly. the fees and medication charges also seem really reasonable, especially for the quality of care they provide. i can't recommend dr. laurie enough! we're sad to be relocating, because it will be difficult to find someone as caring, professional, and conscientious as she's been!

Falsely told me that my animal did not have cancer twice. Verified by another local veterinarian…read morethat animal cancer had spread. My animal suffered in death.

We thought my pup ate some of my meds. I called and had me bring him right now. They done so well…read morewith anxiety driven fur baby. Great pet experience and the over me knowledge information for my boys!! Thank you!! I got home and found the medicine however they were quick to get Clyde in and take care. This will be our forever pet Dr's. Thank u again from the bottom of my heart

I am frequently asked which Veterinarian Hospital I would recommend. My response is 100% you guys…read more Thank you for the attention you give my big ole fur babies!!

Extremely unprofessional, wouldn't even take the time to explain why a certain anesthesia is…read morerecommended only that it is recommended. Gave me an estimate, but then didn't tell me that I had to complete the surgery with an x amount of time or would have to have a different exam fee. The owner communicates very poorly and passes off poor work from employees.As unhappy customers and you should just go somewhere else. Really terrible, unprofessional unkind behavior and I would never trust this company to perform surgery on my animal.If they can't even explain why a certain anesthesia should be used.

I've been with this veterinary clinic for over 20 years, since it was in another location. They…read morehave worked miracles on my pets over the years -- from emergency surgery on a 16-year-old pomeranian to all the times they've helped me figure out what my mutt managed to find and swallow this time, OHAH have always had my family's back. The work they do is priceless, but the prices they charge are as affordable as vet care can hope to be. They keep it real, they sell what you need and tell you what an animal's quality of life is going to be... and when the time comes to say goodbye, they're as compassionate as one could hope to find. There aren't a lot of businesses I trust, but I genuinely take whatever they have to say to heart, and I trust them to do right by me and my animals. My pets are my family, and I take their care very seriously. I would trust them to no other veterinary practice than this one. I'm grateful OHAH is here.

Awesome staff and top notch veterinarians. I've been taking my dogs and cats there since I moved to…read moreVirginia 15 years ago. I've never been disappointed . Highly recommend !

This is long, however, worth reading…read more I want to start by saying everyone here is extremely friendly. We have taken multiple animals here over the years and always had pleasant experiences. That being said, whenever we are there and there is an issue, I never feel we get clear guidance on what to do. It almost always seems like it's a list of things we can do and let us choose rather than professional recommendations. Almost like, how much money are you willing to spend while you take shots at fixing this? This really came to a head here recently when I feel diagnosing our puppy with kidney disease was poorly handled and almost mishandled in my opinion which has resulted in a 1.5 year dog having stage three kidney failure. After years of only having one dog, we decided to finally get another and we went and got an 8 week old Dalmatian puppy. Immediately we realized that he would not stop drinking water (to the point he would throw up) and had more frequent than normal accidents in the house. When bringing this up, we were told that they could do a blood test, however, he is too young to have kidney issues and it is most likely a disorder that makes him obsessed with water and he will grow out of it. We continued to bring this up on every visit and were told to limit his water and he would grow out of it. Finally, when we came in and he was around 1.5 years old, they decided to do blood work and found out he was in stage 3 kidney failure. They recommended an ultrasound and sterile urine sample which we did. Based on the findings they said he should immediately be put on antibiotics because something they found points to a possible infection and we were prescribed over $100 in antibiotics. It was also determined his bladder wasn't normal size and things seen on the kidneys point to issues. We were told time is of the essence and we had to get him on the antibiotics. They said special kidney food was important but never made it seem urgent. If they had, they would have tried to send it home with us that day. A couple days later they called and let us know an infection was not an underlying issue. Honestly, it seriously felt like it was about the money and not properly treating our dog. They then sent a referral to go to Virginia Tech to see a specialist. Virginia Tech would not be able to get us in until 9/25. Months later. This is where I really start to get aggravated. They claim every second matters but recommend us to a place that can't get us in for months. Luckily my wife knows a veterinarian and they refer us to a Specialist who is in Vinton and was an Internist/Professor at VT for over 20 years. He got us in the following week. Why in the world would Roanoke Animal Hospital not have referred us to him? There is absolutely no way they didn't know about him. Unfortunately, he did confirm Stage 3 Kidney failure and gave us some recommendations. One thing he said was that no matter what, we have to let him drink as much water as he wants. If not, it can start to cause issues with his organs. Because we do not have bloodwork from when Pongo was a puppy, I have not clue if he has always been in Stage 3 Kidney failure. That being said, what if he WASN'T? What if they had recommended we do blood work and we found out what was going on early and immediately did stuff to slow down the progression? How much damage has limiting his water for 1.5 years at the direction of the Vet done? Now my family has to deal with the fact that the puppy we love might only be alive until he is 3 or so. The ball was dropped. And I hope this really makes Roanoke Animal Hospital rethink things and take a much more proactive approach to stuff. Nothing can fix this, however, I hope this prevents another family from having to deal with the same heartbreak.