Everything about the design and purchase experience was great... and then our house caught COVID!…read moreThis company finds any excuse it is your fault and not theirs once you move in. They do not stand by their workmanship AT ALL. So sad, it looked like such a beautiful home before we moved in. Update as of 5/4/2021: As we start to come out of the COVID pandemic services are slowly improving. I do not think it is in response to my review alone. I bumped them up another star for making attempts to fulfill warranty obligations. I mean, they say you have a "whole home" warranty for a year after you sign for it... leads one to sign in comfort knowing they will work to make things right. I would caution anyone dealing with a big builder like this to push back on ANYTHING that is not right at the time of signing and continue to push for anything you think is attributable to substandard products or workmanship.

Everything in my previous reviews still apply (and getting worse), just want to write an update on…read morethe customer representative, John Anderson. John Anderson became our customer rep in replace of Kathleen starting January. Ever since then, our requests have been indefinitely unresponsive. John Anderson wouldn't reply any emails until many weeks later and 2-3 additional urges. Any contractor visit wouldn't be scheduled until 4-6 weeks later, if ever. The fastest email response I received from John Anderson was he trying to collect a disclaimer from me, asking me to voluntarily give up the HVAC warranty. For the latest request, the latest update I got from John Anderson was from 5 weeks ago. Today I tried to email him again but received an automated message saying he's no longer in the company. Then Anna Larsen became the representative, and the nightmare continues. Not only was the transition messy, but also Anna was unable to understand the situation in a rational way. Our conversation was like: Me: Puget Heating charged me something that should be covered by warranty. Anna: John said you need to pay for it. Me: But that's something you promised to do in an earlier work order and the contractor just didn't do it for no reason. Here's the proof. Anna: But John said you need to pay for it. No more argument. Case closed. Go pay for it. We're not going to cover.

Suspicious business practice. I got an unsolicited email; from the information in the email I knew…read morethere the information was leaked and it's not from any legit source (not going to disclose details). I reported spam to FTC, the email provider, and blocked this business.

The so-called "luxury" homes from JayMarc are anything but. For $3-4M you get cookie-cutter…read morelayouts, cheap finishes, and entry-level tech that don't match the price tag. On Mercer Island they bulldoze trees, max out every lot, and leave behind oversized boxes that clash with the neighborhood. Their pace of development and approvals raise real questions. JayMarc is all profit, no quality, and no respect for community or environment.

We wanted to build a custom home and shop on a difficult hill with a steep driveway and relatively…read moresmall clearing on top. Initially we talked with three general contractors, the first quoted a price that was double our budget, the second was a flake that failed to show up with meetings with our architect, the third could meet our budget as long as we didn't built the shop. At that point, frustrated, we decided to sell the lot. It was listed and we started a search for existing homes with our realtor. One home, a spec home built by Jay Kobza, was exactly what we wanted but it already had a pending offer and it was accepted before we could make one. Our realtor called Jay and spoke with him about our desire to build. He said he could build the house and shop on our budget. We were very impressed after talking with him so we canceled the listing on our lot and built! The building process was great. He shielded us from Thurston Counties bizarre over-regulation. His site manager, Shane, kept on top of things and communicated well with us and the subs. They have an excellent collection of subs to do the work and most have worked with him for years. Each sub respects Jay's quest for quality and they all like each other - which is a great formula for a quality home. Having built a home before, I know a fair amount about home building, and I was mightily impressed - framing was top notch, good quality materials installed straight, plumb and square. Siding was as good as could be, the siding crew was meticulous. Electricians were eager to please. The hardwood floor, tile and trim carpenters were spectacular. Every step of the way was quality. At the beginning of construction I told Jay and Shane that we wanted to still be on good terms with them after the home was built. We accomplished that goal and it was easy. A lot of people who build homes say they would never build another one. With Jay on your team you won't say that. His organization is top notch and we are very pleased to give him our highest possible recommendation.

Our home had an unusual cultural aspect to it as opposed to the standard house. Jay and his crew…read morewere very patient working with us to understand what we desired. We love our finished home and Jay continues to be supportive with any questions we may encounter. We highly recommend Kobza Home Builders.

Building a custom home can be stressful, but CornerStone Homes made the experience enjoyable from…read morestart to finish. The entire team was professional, responsive, and committed to delivering a quality home. Their craftsmanship, attention to detail, and communication throughout the process were outstanding. No new home is absolutely perfect, but any minor warranty items have been handled promptly and professionally. That says just as much about a builder as the construction itself. We absolutely love our new home and couldn't be happier with the final product. A special thanks to Caleb, Taylor, PJ, Steve, and everyone else who helped bring our vision to life. We highly recommend CornerStone Homes to anyone looking for a builder that stands behind their work and truly cares about their customers.

Guess what I did not purchase a house however the contractor and the workers keep parking where…read morethey should not. They block the road and it is a dead end road. And one of the houses, the person building the frame was 10ft over the property lines and way over into the gentlemans property who sold 2 lots to Cornerstone. If the orginal owner had not noticed this, the house would have enroched on his property. I am being very clear here, apprently the builders do not have common sense to look at the survey marks and the metal hooks that go into the ground first.

We've had our home almost 10 years. Had some issues with our floors being extra squeaky so we…read moresubmitted a warranty request, with the understanding that there was most likely nothing they would do due to this being outside the one year warranty agreement. They sent out a team to look at it and then offered to have their maintenance technicians repair the floor joists. Very happy with the fix, not many home builders would've been so kind to do this so many years after purchase. Thank you MainVue!

House is nice. 7 years old roof is lacking…read more All around the house siding is failing apart I have no Idea what should I do next.

We met with Lexar numerous times before signing to make sure we understood the process, who was…read moreresponsible for what, etc. before we signed the contract and put down our deposit. Once we did that, responsiveness completely deteriorated, they didn't complete their responsibilities in a timely fashion and when it became clear that we weren't going to meet the timelines in the contract, they informed us they would increase our price by close to 10% but with a time frame that would still not be met so they could increase the price again. We tried throughout the process to push them along with no success. Overall, their lack of follow through and responsiveness in this initial process raises a huge amount of concern over how the build would go. When we met with them about this, no apologies, no acknowledgement of their delays, etc. We ended up walking away from the contract and our deposit. Would encourage anyone looking to have a house built to look elsewhere.