Since the consolidation of SJRMC and Catalyst earlier this year, I have had difficulties getting…read moremessages and service requests through to providers both for myself and for my daughter. The providers were excellent in the past. Currently they seem to have less time available at appointments and they are less reachable when needed.

Before I spend time explaining what happened during my visit for this review, I want to first…read moreacknowledge the standard reply that EVERYONE states they're receiving: "Feedback from our community, both positive and negative, is valuable to us. When you are able, please call our patient advocate at 208.799.5304, so we can learn more about your experience and discuss in more detail with you. If you do not feel a resolution can be reached through this manner, you may call our anonymous Speak Up Line at 1-833.268.7243 to share any concerns. Thank you." After my experience on Sunday, January 25, 2025, on Monday, I returned to SJRMC and went to the desk where patients check in. I explained my dissatisfaction during my 1/25/25 appointment and wanted someone to know. She listened to me and gave me a paper with the name "Jill Balmer" and her phone number, 208.799.5304. I thanked her and left. As I was exiting the SJRMC doors and heading to my vehicle, I called Ms. Balmer. Getting no answer, I left a voicemail requesting a callback. Days later, I STILL have not received a call back. The next day, I spoke to a medical professional affiliated with SJRMC Coumadin Clinic. She provided me with a phone number for Chris Brown. I was told Chris Brown would be the one to call regarding a patient's unsatisfactory experience when in the ER of SJRMC and to call 208-799-5458. Yesterday, I called this number and left a voicemail asking for a call back. I'm still waiting for a call back. While working full-time in my remote position, I have been taking care of my elderly parents since I moved them in early 2022. I placed myself on the 'back burner', making sure to take them to their appointments. Some days, it felt like SJRMC was a second home. Pop had dementia, lung & kidney issues, while Mom had heart & hip issues, is on Jantoven requiring IRN checks, and was a frequent visitor to Wound Care with numerous issues with her legs. I ended up quitting my remote position to focus on my parents 100%, since some days they both required full-time supervision. My Pop earned his wings in April 2025, when he passed away right there in SJRMC. Back in August 2022, there was a leak downstairs in our home. Being the "man of the house", at 83 years old, Pop wanted to see the leak and if he could do anything. Directing him slowly down the fourteen stairs, I had him grip the railing and take one step at a time. Being in front of him halfway down, I looked back at him and he was falling forward. I tried to block him, but we both went down. We landed at the base, me on my left side, at the bottom. I broke his fall. I slowly got up, making sure Pop was not hurt. He had tried to stop and had skinned his hands on the walls. Aside from losing skin and a little blood on the walls, he was ok. I crept up the stairs, hurting all over. Pop landed on my right side. Since that day, I have had issues with my right hip. Sleep has been uncomfortable and pain interrupted every night since. One sleepless night, I turned in my sleep to change positions and I felt something move in my chest. I now have this pain in my chest, my right breastbone, or near my clavicle bone area. I put it off long enough. Mom was ok to leave her for a little while. I finally decided to go to SJRMC on a Sunday since it may not be so busy. I wanted to see if I could have someone check to see if I had broken a bone in my chest, if my heart or lungs were about to be punctured. I went in and was asked to fill out paperwork. I am uninsured since I am no longer working and I haven't been to a doctor, nor do I have a physician, for years, since I have been taking care of my parents. Requested, I handed my license to the person behind the glass. Before I went in, she told me she was going to hold my license until I was 'released'. I didn't question that until I thought she already checked me in. Why does she need to hold my license, especially when I was already checked in? I went into a small room to check my BP & I was asked why I was there. "What brings you in today?" I told her that I needed to find out what was causing this pain and to see if it could be fixed. I wasn't sure if I move wrong again, something else may be painful. Sometimes, it hurts to breathe. The nurse took an X-ray of my chest. I was there about two hours & Mom was still at home alone. I had to go. I went and asked how long before I could leave & was told that the radiologist had to review my X-ray. I went back and waited. When the radiologist came in, he said something regarding, "You don't smell like a smoker", or "smell like an 80's..." at this point, I blocked him out. What was he talking about??? Did they think I was some homeless junkie looking for pills?? I'M NOT, & I wouldn't take a Tylenol if they offered, but they sure treated me like I was some dirtbag, pill- seeking lowlife in a category whose need isn't as urgent as one would think. I left, still in pain & with no remedy.

While I can't say I'm in love with this place, I was recently extremely satisfied with the help I…read morereceived from the Medical Records department. Maybe since Tri State took over they are getting themselves together (much needed)! Anyway Renee and Kailin really helped me out by breaking down some things when looking through our medical records and truly went out of their way to make sure I got the answers I needed! Now if only the rest of the clinic would do the same!!! Now, for Teresa Smith's team.. You have to keep up with your own health because you can't rely on these people. There was a concerning reading on a lab and the office did not even care to try and get us in for a follow up on such an important issue, in fact it was the major issue we were even being seen for! You guys need to step up on the follow ups. You are dealing with peoples lives that are potential life and death situations!! We had to request lab results 3-4 times for one test to rule out some things and the lab didn't even use the blood to do the specific test tht was requested by the Provider.. every other flipping thing in the book was tested except the one major request!!! I had to call several weeks in a row to even get a result once the CORRECT LAB was even done..shame on you guys. However, I will say good things about Kody Harris and Dr. Chavez as they were always willing to answer extra questions and concerns and were thorough and willing to get things done efficiently. So for Renee and Kailin in the Records Dept and the providers I mentioned, you guys are the only reason this review is not a 1 STAR! So for that thanks guys!

Do not use their aesthetics department for laser hair removal. They incorrectly bill and the…read moretreatments really don't work that well. I've been at this for two years with minimal change. The people who work there are fantastic, very nice & professional but billing is a hassle and the product/service itself is not worth your money. If you do go through them, pay individually not as a package & DO NOT buy a gift certificate - especially with the transition to Tri-State.

This hospitals staff is the worst staff I have ever experienced. I needed to talk to my Dr because…read moreI've been very sick. So I called to try to make an appointment and the ladies that answer the phone there to schedule appointments would not make me an appointment for my doctor. Asked me why I needed to see my doctor so I told them I wasn't feeling good. They then told me that they would not schedule the appointment so I could see my doctor not only did they do that they did it very rudely and then shamed me and tried to make me feel bad for trying to contact my doctor. This place will not help you that went on for months. I called four months trying to get an appointment to see my doctor the ladies at the front desk will not allow you to do that whatsoever no matter how important the matter is I highly suggest you go to a different hospital because this hospital will not take care of you if I could give zero stars, I would absolute clown show of an organization. I mean it do not go there do not.

If you want to be treated like a second-class citizen, go to Tri-State Health. Their contempt for…read moreme was palpable, even after extracting thousands from my insurance company. The doctors there are Gods, so don't question them. Strangely, you can't get two of them to agree on something though.

3 1/2 stars. Pros:…read more-friendly front desk -electronic check in system & Echart avail -Drs we're kind & patient Cons: -not that friendly nurses -electronic check in devices not cleaned & Echart app wouldn't accept me -lab lost a sample -rooms were freezing & no offer of warm blanket (& this with 104 degrees outside...) I would use again, but I'd be cautious & bring all your own sanitizing wipes/face masks etc... as cleaning protocols & basic modern equipment protocols seemed to be lacking (there was a gal in the lobby incessantly coughing- no one asked her to put a mask on... which is basic hygiene long before Covid-19... & of course she was coughing into her hands instead of her elbow... thankfully (as I'm immune compromised) I come as prepared everywhere as I can... but still very uncomfortable & unnecessary experience.)

Carmen Stolte always takes great care of me and watches my health almost as close as I do!read more

I called for a chipped tooth repair and they gave me an appointment for a full mouth exam. I called…read moreand changed it to a one tooth appointment but when I arrived the RUDE dentist said she couldn't repair it because I had to have a full month exam first. They told me it's a waste of time to repair the tooth and she was only willing to do a root canal or an extraction. I went to another dentist and they had it fixed in 20 minutes. I waited for nearly an hour in the waiting room and another hour in the chair. Dentistry there is anything but pleasant. As if they are to busy to actually do their job. Probably would have much more time if they actually did something instead of making you come in 10 times to do what takes other dentists an hour. To schedule a deep cleaning they wanted to make 4 appointments. " We only do one quarter of your mouth at a time." Seriously? They said it would take 3 months for the first appointment and they don't schedule out further than that. Ridiculous shaming about my oral health well you can see why nobody gets maintenance done here! Sad for anyone with medicaid but I guess if you need something yanked then it will do but don't expect antibiotics or pain meds prescriptions. No gas for children's procedures either. I told her I couldn't take Tylenol or Ibuprofen and she gave me the third degree about it and then said "Well I'm not giving you anything stronger until I speak with your primary!" She assumed I was narcotic seeking by the disgusting look on her face but I'm allergic to opioid and opiates as well. Judgemental assuming and lacking any compassion for their patients. My kids have Apple Health and it's definitely worth the drive to Spokane for professional dental care, front desk would be awesome if those poor gals didn't have to try to find room for thousands of unnecessary appointments and the dental techs would have soooo much more time if they weren't having to clean after every 10 minute non productive appointment. Milking the system much??? Patients who can't schedule out past 3 months would really benefit from pre-booked routine maintenance. Who set up this system?

The staff there could not have been nicer to me for a little procedure that can be uh, a little…read moreembarrassing. They were fantastic. And the best part is I didn't have to have the procedure done by one of the doctors there who had gone to junior high with me. whew!

Really nice place, but more importantly they are efficient, the Dr is always on time…read more Appreciate the emphasis on care

Dr Black is a great listener and a great Dr, I would recommend her, she's fantastic at what she…read moredoes

You were highly recommended by someone who approached me while I shopped at WALMART…read more Having others solicit through a Box Store should have been the first red flag. I moved my parents closer to me so I can take care of them. We sought Primary Physicians. You refused to see them when they wanted to schedule their first appointment. When the "Doctor" returned my mother's call, no one had yet met my parents. Still, the "Doctor" herself told my 80-year-old mother that she was not ACCEPTABLE & then hung up on her! HOW DARE YOU. My mother had a missed call from the doctor's office and, not knowing who it was, returned the call. A Male on the end of the phone told my mother that she was not ACCEPTABLE, laughing at her. First impressions are unforgiving and you were unfair to deny someone's request without reason. Based on your actions and the behavior of your personnel, I cannot see how you can be highly recommended. In my opinion, you are heartless and lack empathy. Thank you for showing your true colors before you had the PLEASURE of meeting my parents.