Since the consolidation of SJRMC and Catalyst earlier this year, I have had difficulties getting…read moremessages and service requests through to providers both for myself and for my daughter. The providers were excellent in the past. Currently they seem to have less time available at appointments and they are less reachable when needed.

Before I spend time explaining what happened during my visit for this review, I want to first…read moreacknowledge the standard reply that EVERYONE states they're receiving: "Feedback from our community, both positive and negative, is valuable to us. When you are able, please call our patient advocate at 208.799.5304, so we can learn more about your experience and discuss in more detail with you. If you do not feel a resolution can be reached through this manner, you may call our anonymous Speak Up Line at 1-833.268.7243 to share any concerns. Thank you." After my experience on Sunday, January 25, 2025, on Monday, I returned to SJRMC and went to the desk where patients check in. I explained my dissatisfaction during my 1/25/25 appointment and wanted someone to know. She listened to me and gave me a paper with the name "Jill Balmer" and her phone number, 208.799.5304. I thanked her and left. As I was exiting the SJRMC doors and heading to my vehicle, I called Ms. Balmer. Getting no answer, I left a voicemail requesting a callback. Days later, I STILL have not received a call back. The next day, I spoke to a medical professional affiliated with SJRMC Coumadin Clinic. She provided me with a phone number for Chris Brown. I was told Chris Brown would be the one to call regarding a patient's unsatisfactory experience when in the ER of SJRMC and to call 208-799-5458. Yesterday, I called this number and left a voicemail asking for a call back. I'm still waiting for a call back. While working full-time in my remote position, I have been taking care of my elderly parents since I moved them in early 2022. I placed myself on the 'back burner', making sure to take them to their appointments. Some days, it felt like SJRMC was a second home. Pop had dementia, lung & kidney issues, while Mom had heart & hip issues, is on Jantoven requiring IRN checks, and was a frequent visitor to Wound Care with numerous issues with her legs. I ended up quitting my remote position to focus on my parents 100%, since some days they both required full-time supervision. My Pop earned his wings in April 2025, when he passed away right there in SJRMC. Back in August 2022, there was a leak downstairs in our home. Being the "man of the house", at 83 years old, Pop wanted to see the leak and if he could do anything. Directing him slowly down the fourteen stairs, I had him grip the railing and take one step at a time. Being in front of him halfway down, I looked back at him and he was falling forward. I tried to block him, but we both went down. We landed at the base, me on my left side, at the bottom. I broke his fall. I slowly got up, making sure Pop was not hurt. He had tried to stop and had skinned his hands on the walls. Aside from losing skin and a little blood on the walls, he was ok. I crept up the stairs, hurting all over. Pop landed on my right side. Since that day, I have had issues with my right hip. Sleep has been uncomfortable and pain interrupted every night since. One sleepless night, I turned in my sleep to change positions and I felt something move in my chest. I now have this pain in my chest, my right breastbone, or near my clavicle bone area. I put it off long enough. Mom was ok to leave her for a little while. I finally decided to go to SJRMC on a Sunday since it may not be so busy. I wanted to see if I could have someone check to see if I had broken a bone in my chest, if my heart or lungs were about to be punctured. I went in and was asked to fill out paperwork. I am uninsured since I am no longer working and I haven't been to a doctor, nor do I have a physician, for years, since I have been taking care of my parents. Requested, I handed my license to the person behind the glass. Before I went in, she told me she was going to hold my license until I was 'released'. I didn't question that until I thought she already checked me in. Why does she need to hold my license, especially when I was already checked in? I went into a small room to check my BP & I was asked why I was there. "What brings you in today?" I told her that I needed to find out what was causing this pain and to see if it could be fixed. I wasn't sure if I move wrong again, something else may be painful. Sometimes, it hurts to breathe. The nurse took an X-ray of my chest. I was there about two hours & Mom was still at home alone. I had to go. I went and asked how long before I could leave & was told that the radiologist had to review my X-ray. I went back and waited. When the radiologist came in, he said something regarding, "You don't smell like a smoker", or "smell like an 80's..." at this point, I blocked him out. What was he talking about??? Did they think I was some homeless junkie looking for pills?? I'M NOT, & I wouldn't take a Tylenol if they offered, but they sure treated me like I was some dirtbag, pill- seeking lowlife in a category whose need isn't as urgent as one would think. I left, still in pain & with no remedy.

I just had an outpatient colonoscopy at Tri State hospital. The entire outpatient crew is amazing…read more They are all very professional and efficient. They provide exceptional care to our community and to many people from outlying communities. Thanks to the out patient surgery crew, Lori Ready-Gorley

I absolutely love all of the staff at tristate! My primary care and surgeons I have seen are all…read moreamazing! I actually travel 6 hours just to continue my health care with this hospital/clinic.

While I can't say I'm in love with this place, I was recently extremely satisfied with the help I…read morereceived from the Medical Records department. Maybe since Tri State took over they are getting themselves together (much needed)! Anyway Renee and Kailin really helped me out by breaking down some things when looking through our medical records and truly went out of their way to make sure I got the answers I needed! Now if only the rest of the clinic would do the same!!! Now, for Teresa Smith's team.. You have to keep up with your own health because you can't rely on these people. There was a concerning reading on a lab and the office did not even care to try and get us in for a follow up on such an important issue, in fact it was the major issue we were even being seen for! You guys need to step up on the follow ups. You are dealing with peoples lives that are potential life and death situations!! We had to request lab results 3-4 times for one test to rule out some things and the lab didn't even use the blood to do the specific test tht was requested by the Provider.. every other flipping thing in the book was tested except the one major request!!! I had to call several weeks in a row to even get a result once the CORRECT LAB was even done..shame on you guys. However, I will say good things about Kody Harris and Dr. Chavez as they were always willing to answer extra questions and concerns and were thorough and willing to get things done efficiently. So for Renee and Kailin in the Records Dept and the providers I mentioned, you guys are the only reason this review is not a 1 STAR! So for that thanks guys!

Do not use their aesthetics department for laser hair removal. They incorrectly bill and the…read moretreatments really don't work that well. I've been at this for two years with minimal change. The people who work there are fantastic, very nice & professional but billing is a hassle and the product/service itself is not worth your money. If you do go through them, pay individually not as a package & DO NOT buy a gift certificate - especially with the transition to Tri-State.

3 1/2 stars. Pros:…read more-friendly front desk -electronic check in system & Echart avail -Drs we're kind & patient Cons: -not that friendly nurses -electronic check in devices not cleaned & Echart app wouldn't accept me -lab lost a sample -rooms were freezing & no offer of warm blanket (& this with 104 degrees outside...) I would use again, but I'd be cautious & bring all your own sanitizing wipes/face masks etc... as cleaning protocols & basic modern equipment protocols seemed to be lacking (there was a gal in the lobby incessantly coughing- no one asked her to put a mask on... which is basic hygiene long before Covid-19... & of course she was coughing into her hands instead of her elbow... thankfully (as I'm immune compromised) I come as prepared everywhere as I can... but still very uncomfortable & unnecessary experience.)

Carmen Stolte always takes great care of me and watches my health almost as close as I do!read more

Really nice place, but more importantly they are efficient, the Dr is always on time…read more Appreciate the emphasis on care

This hospitals staff is the worst staff I have ever experienced. I needed to talk to my Dr because…read moreI've been very sick. So I called to try to make an appointment and the ladies that answer the phone there to schedule appointments would not make me an appointment for my doctor. Asked me why I needed to see my doctor so I told them I wasn't feeling good. They then told me that they would not schedule the appointment so I could see my doctor not only did they do that they did it very rudely and then shamed me and tried to make me feel bad for trying to contact my doctor. This place will not help you that went on for months. I called four months trying to get an appointment to see my doctor the ladies at the front desk will not allow you to do that whatsoever no matter how important the matter is I highly suggest you go to a different hospital because this hospital will not take care of you if I could give zero stars, I would absolute clown show of an organization. I mean it do not go there do not.

If you want to be treated like a second-class citizen, go to Tri-State Health. Their contempt for…read moreme was palpable, even after extracting thousands from my insurance company. The doctors there are Gods, so don't question them. Strangely, you can't get two of them to agree on something though.

I was going to the behavioral health clinic and had a random urine drug screen, and it did not show…read moremy Klonopin in it and so basically I was accused of selling my pills and then I was put on five days of no Klonopin while they waited for a specialized test to come in which put me into withdrawals which I warned them about and that I had seizures in the past and I was given tegretol in case I had a seizure. There was no reason to take me off my benzodiazepine, and I have given them information regarding being taken off of a benzo abruptly, and I filed a grievance and was basically ignored and told that I would be put on a taper, which I am not in agreement with I was talk to condescendingly I would not recommend to anyone as my therapist who was supposed to be my safe place to fall became my worst nightmare and put me through protracted withdrawal syndrome. The lab test did come back and show the Klonopin in my system however, they should've known initially that it would not show up on their first urine drug screen. A person should never have to live in fear of their doctor cutting them off abruptly from their benzodiazepine as you can die from withdrawals they need to be more educated on that tapers are individualized and not on what they wanna do to get rid of you. I'm very disappointed in this company. They caused me a lot of trauma and emergency room visit and treated me like dirt. I'm still waiting to hear back from the grievance department after I sent them numerous articles about the proper way to taper a patient, even though I did not agree with it.

Quality of service has went way down . I had a referral…read moregoing out to a specialist . There was no answer when they called me do they closed the referral and didnt send . I found out months later . Also my primary caregiver was supposed to fill out paperwork for medical leave on a surgery so I could get paid . He couldnt fill it out . Quality of service has gone downhill .

Nimiipuu Health is a clinic owned and operated by the Nez Perce Tribe. You have to be a native…read moreAmerican or Eskimo to get care there. The providers are good and do there best. The problem with Nimiipuu Health and all other tribal health centers is because they do not need to follow US laws. For example, the TRIBAL PREFERENCE policy says that native Americans will be hired preferentially over non-natives so long as they meet the minimum requirements for the job. A vastly more qualified non-native will be passed over. In essence, TRIBAL PREFERENCE is a form of legalized racial discrimination. The policy allows the tribe to discriminate against non-natives on hiring. A second issue stems from the policy known as SOVEREIGN IMMUNITY. The tribe can do pretty much whatever they want to you including violate their HR manual, alter employee records, use you for 89 days and then fire you for no reason the day before you become eligible for health insurance. Yes, they make you wait 90 days for benefits. And there is nothing you can do because they have SOVEREIGN IMMUNITY. They can screw you over and you have no recourse. The care for patients is OK. But if you are non-native DO NOT go to work for Nimiipuu Health. You will likely regret it.