Triad installed the pebble finish on our pool. The work was fine, but the crew showed up at 6am, in violation of the building permit, causing a host of problems with the Town and our neighbors. When I called the company to complain, the manager (Chris) basically told me to pound sand and said he was going to tell his guys to walk off the job. There are so many companies that can do this work well, so I would think twice before using these guys. read more

BEWARE: We had Triad put in a patio around our pool. 1 Star - Extremely Disappointed, No Accountability We've been waiting over three years for this company to make things right--and they still haven't. The product was defective, and despite repeated attempts to contact them, we've been met with silence. No response. No resolution. No accountability. A company that refuses to stand by its product and completely ignores its customers is unacceptable. We gave them more than enough time and opportunity to correct the issue, but it's clear they have no intention of honoring their warranty or doing the right thing. I wouldn't recommend this company to anyone. Be cautious--once they have your money, you might be on your own. --- P.S. We are now blocked from calling their business. We have never been rude, just simply asked for them to do the right thing. read more

Triad Associates - Patio - General Contractors Near Me - Haverhill, Massachusetts

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This company is horrible. Rather than respond to install issues, they make excuses and COMPLETELY IGNORE repeated inquiries to have someone evaluate install issues. And if you report a negative review, they delete you from Facebook and other venues in a meager attempt to silence negative criticism rather than pursuing proper customer service. DO NOT DO BUSINESS WITH THESE CROOKS!!! I had to give 1 star in order to post something but that 1 star is an egregious overrating. read more

Used this company for my pool deck, 2 walkways, stairs and 2 stone walls. Spent thousands of dollars. Was happy and have called 2x to get them to come and repair a crack in my walkway. Not a warranty issue, just want repair service! No call back yet, been over a month. Not good service!!! I guess I need to call again, 3rd time is a charm they say... read more

We had our pool redone a couple of years ago with Triad. Worst experience you can imagine. A job that was suppose to take 6 weeks , took 4months. We needed a new paved deck, the inside of the pool refinished, a new diving board and new front sidewalks. They ended up making my deck footage smaller, did a crap job on the color of the refinish of the inside of the pool, that has now faded to light grey (I wanted Black Magic) And never even installed the Diving board. The front sidewalks are already sinking in many places. The project manager during the work, kept delaying, telling us it's "Scheduling" always telling us "tomorrow" when we would ask when they would return. Worst of it is....they ripped out the original deck and then weeks went by before we saw them again, that way we were stuck with this company. At the end they still sent us a lousy bill for $900. Telling us we still owed them. When they Never installed the diving board. I had to get another contractor to fix their mistakes which cost me more money. Avoid this business. Absolutely disappointed and disgusted with them. The "held us hostage" the whole summer, because they might come "tomorrow" read more

Triad Associates - The faded color - General Contractors Near Me - Haverhill, Massachusetts

Triad recently finished a very large pool deck, coping, boulder wall and stairs for us. I can not say how happy we have been with the crew, the quality and the awesome finished product. John and his team were professional, accommodating and provided a lot of creative advice. They kept us up to date on what was going on and when to expect the next phase. Overall for a large job they were quick Will use them again for any hardscape and highly recommend them to anyone looking for a top quality job read more

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Triad is the worst concrete company hands down and they do not care how your project ends up or how it affects you and your family. Do not hire them for any project unless you want to spends thousands of dollars in the future to repair their poor quality job. I give them zero stars as they are not good enough to get 1 star, but yelp wouldn't let me give them a zero. When you call them out on the problems, they deflect and blame someone else (like the pool company), even though they poured the concrete). Triad cares about one thing and one thing only, getting paid for the job. Unfortunately the cracking started a month after they were paid in full. If you think they warranty anything, think again as Triad will not accept responsibility for anything. 1) Triad did a large exposed aggregate job around the pool for my family about 10 years ago and I immediately had issues with the concrete cracking every single place that the cups were set for the hand railings. They are unwilling to fix the job as they blame anyone else but themselves. I am now at the point where I can't setup any of the hand rails, which is dangerous for any kids going in and out, and the cantilever edge/concrete is literally falling apart - see the pictures and judge for yourself. They should be embarrassed about their workmanship and quality, but could care less about reviews or thief reputation. Hopefully everyone sees this review before selecting them for any job. 2) They brought the concrete right up to my walk out basement for my handicapped son (who's permanently in a wheelchair), but the concrete is 4-6 inches higher than my basement floor. You would think they would slope the concrete for water drainage, but put a level on it and you get another surprise (they sloped the concrete towards my house - see pics. They also installed this material against the trim boards (concrete butted up to it), which just soaked up the water and rotted the entire back wall of my walkout basement. I have to spend 1000's of dollars for repairs. Do not use this company!! I'll read more

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I wish I had seen the advice of the other reviewers. Triad is horrible to deal with and the product they produce is sub par and totally unacceptable. 1) they placed the gutter drain pipe right where the fence was going on the plans. Fence posts punctured the line. 2) they poured a concrete pad for our shed and it is 5 inches out of square 3) they put such a large pitch in the pool deck that placement of a table and the grill is an issue. Things roll off of both. 4) they didnt follow the landscape plans for the walkway to driveway connection (rounded vs straight edge) and it was not noticed until the paving was being done and too late to fix. 5) two years later pebbles are popping up. I emailed the salesperson and go not response, so I called him and said he didnt get the message and to email again. After still not getting a response, I called the office and they said to email. I never got a call from Triad to discuss the issues. They are pathetic and I hope my review gets you to go else where, so you are not as disappointed as I am. read more

Triad Associates - a picture of a water heater and a wood fence - General Contractors Near Me - Haverhill, Massachusetts

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I had seen Triads work over the last 20 years of being a contractor and had always said if I was ever in a place where I could have them do my pool patio that they were the ones! The initial experience was great. The salesman's came out multiple times and answered all our questions and changed the layout as we requested. The timeline was perfect and the patio came out great,until the cracks! We noticed a severe crack along the pool within a week of it being poured. They came two months later and did a repair. This year cracks back and worse then ever. Two months of phone calls and emails they finally send out a guy to look. His first response was that the patio is completely wrong and never should have been poured the way it was. Another month later and they sent a repair proposal which involves cutting up around the stairs of our brand new pool in which would change the look of the pool. When we said that was unacceptable they simply said oh well that's what's standard for repair on our industry. Our response was why should we settle for that when clearly the blame falls first on your incompetent sales team and project managers? What was supposed to be our dream backyard has turned into a complete nightmare thanks to Triad and their lack of customer care. If anyone's is considering using them don't! Just because they've been in the business for so long doesn't make them the best or even close! We unfortunately found that out first hand! read more

Where to start.... I was introduced to Triad while exploring pool contractors a year ago. While in my interview process the one consistent contractor that stood out was Triad. In my meeting and references with homeowners I was floored on how many people raved about Triad. Having worked with Gene at Triad I can now see why. Exceptionally punctual, 'they say what they will deliver', consultative, honest and willing are the many attributes that I feel strongly about working with them. I had a 1650 square foot aggregate cantilever deck, pool tile work and RiverRok work done at my home. The workers were exceptional and with Gene in control as the PM, I didn't feel any worries putting full trust in his ability to perform. He comes from the old school: under commit and over deliver mentality. I would strongly recommend discussing any hard scape, pool projects with Triad. There is a reason that they work with almost every pool company in New England. Would definitely recommend a Gene and Triad and would definitely work with them again, given the opportunity. read more

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I hired Triad via a recommendation from the pool installation company - Holmes Pools. I researched the company online and was somewhat skeptical. The installer assured me the Triad Project Leader - David Migliorini was reputable. We were installing a 20'x40' pool and Triad was laying ~2,000sqft of Techo-Bloc Blu 60 decking pavers and building an L-shaped retaining wall 65 linear feet with wall caps. They also noticed my neighbor behind me had a higher sloping grade (which saturated my lawn every time it rained) and devised a drainage solution to capture and reroute the water. From the start of the project, I know we made the correct choice. David sat with us to help us decide the layout of the wall, stone choices, coping, and colors/textures. He gave us a few layouts in the Fall and we were excited to get started. It was a lousy Spring w/ lots of rain but David stayed in close contact. He is an excellent communicator and gives it to you straight. Most of my frustrations w/ other projects stemmed from lack of response and poor communication. If the crew wasn't going to show up, David let us know and didn't leave us hanging. Now I've never had a project that has gone 100% as planned but the proof of quality and service is how the company you hired responds to problems. Of course, we had our share of minor issues. A large rock was excavated when the hole was dug for the pool. The pool contractor did not bury it deep enough next to the pool to lay the pavers. The first suggestion of using it as a decorative stone in the middle of the patio was not acceptable. Dave worked with his crew and in a few days had removed enough stone to properly lay the patio. The retaining wall patio end was poorly finished. It did not line up properly with the patio. Again, Dave was right on it to rectify the situation. After we opened the pool, we noticed smaller children were hitting there heads on the corner coping pavers at the stairs. Dave responded immediately and had the sharp stone corners rounded smooth. Finally, we had a few coping pavers with cracks the following season. He sent his crew the next Spring and replaced them all. We had a small accident and purple dye stained one of our pavers. When his crew was here they replaced it free of charge with an extra stone I had leftover. I'm guessing any of the negative reviews posted did not have Dave as the Project Manager. To me, he is Triad. The company is fortunate to have such a skilled individual who truly understands customer service. My wife and I are so pleased with, not only the final results - a beautiful serene backyard oasis but the process we went through to have it brought to life. Dave and his crew always kept us informed from a timing and schedule standpoint as well as a budget standpoint. I have recommended Triad to two other families in town but made sure they requested to work with Dave. Thank you. read more

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I recently had Triad install a deck around my new pool. I was very impressed with the professionalism of everyone from the salesperson Dave, to the crews forming, pouring, and cleaning the deck. They always arrived on time, worked efficiently and cleaned the area when they were finished. The skilled workmanship is first-class. The end result is beautiful, I referred to it as a work of art! All of the crews took great pride in their work and it shows! With expert guidance from Dave, we choose exposed aggregate and could not be happier with this decision. I highly recommend Triad! Another key point, Dave was in constant contact with me throughout the entire process. He even answered a text very early on a Saturday morning! Great job Triad! read more

DO NOT DO BUSINESS WITH THEM! I reached out 13 times to confirm my pool plaster with no response!!! They screwed over my pool by forgetting I agreed to have them do the work and now it's too late and they RUINED my pool season!!! I contacted the salesman Eddie, their FaceBook page, and called their office a whopping 13 times in total!!! 13 times I reached out to them over the past 8, yes EIGHT months, and they couldn't be bothered or have the decency to return my call!! 8 times the person on Facebook said they passed on my message to have someone call me. I texted and called the salesman Eddie 4 times, and I left a note with the lady who answered the phone once. I have proof of all of this and would be more than happy to share screenshots with you. Don't bother and don't give them your business. Especially stay away from Eddie. There's plenty of companies out there that will get back to you and not ignore you like they did. Thanks a lot for ruining my pool season for my family and friends. read more

God awful. Hired this company in 2014 to retile our inground pool (came recommended by the pool place we service our pool through). Took a while to get them to do the job. It did look nice when done. HOWEVER, the following summer tiles were falling off the moment we opened the pool. They did replace them "for free" (and made it feel like they were doing US a favor). This happened for 2 more summers, more tiles off, they'd replace (not until late summer, or close of the pool). They told us that would be the last freebie (gee thanks, you put new tiles on for us that have never stayed on, but you are helping us out by replacing them?). Opened pool up this summer, guess what, so many tiles off. They do NOT stand by their work. They do NOT support their customers. What a waste of time and lots of money. Avoid at all costs. read more

Triad completed a pool renovation for a 40,000 gallon pool. Pebble , tile and coping. We decided to upgrade to the pebble finish "club cadet" and i am glad we did it came out beautiful. It is worth paying the extra $. Gene is very knowledgeable and he recommended that product the color is so rich and looks very high end. Scheduling was a but difficult due to rain and busy season but thats also because they are busy when they got to the job there was 12 men in my pool. Very impressed operation they know what they are doing. read more

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Company came back to repair a poorly installed drain around my pool. It only took a couple dozen calls and poor reviews to get them out. Then they removed the drain and installed pavers that were surrounded by little pebbles that ultimately seized my pool motor. The pavers were so poorly installed a friend broke her toe on these pavers. They won't return calls. This company is bad. Do not use read more

Our pool was transformed! We couldn't be happier with the end result of our beautiful pool deck, new coping, and patio. The choices were overwhelming, but Gene worked with us with colors and material choices. Triad was the perfect choice. read more

Triad recently finished a complete backyard renovation, transforming our backyard into an oasis. We are SO happy w/our the decision to go with Triad...We had strong opinions of what we wanted the renovation to look like, with a tiered patio for a pool area and entertaining area and they nailed it. We have since referred Gene & Triad to some neighbors and friends. My recommendation would be to speak with Gene - He is a true professional who cares about your project as if it were his own. Gene and the team showed up as promised. Excellent job and left our home clean from any construction. read more

Triad did a wonderful job on resurfacing my pool. Dave Golberg was fantastic and was awesome at communicating. Always showed up when he said he would and was a great source of information. The Triad crews were like a well orchestrated machine. They showed up when Dave said they would did a fantastic job and totally cleaned up before they left. Best of all my pool turned out so beautiful. Thank you Triad! read more

We have been wanting a new driveway for a very long time and decided to go with Triad. Our Project manager was David Migliorini. We knew the type of pavers we wanted and he came and spoke with us to help us make decisions on the pattern and the edging. He was very professional and very friendly, and he talked us through each step of the project so we would know what to expect. We signed a contract with him that morning. I can't say enough about his crew and his communication with us during the project. The crew started on a Friday and worked all day. We had a holiday weekend so they returned on Wednesday and worked all day even when it started to rain. On Thursday they came and finished the job. Throughout the whole project Dave kept in constant communication with us. We would highly recommend Triad to anyone who may be interested in installing a new paver driveway. read more

They take too long . We signed a contract at the beginning of the year and they took 4 months to start the project that isn't even complete yet!! We are now in mid July and haven't been able to use our pool. They came in threw some gravel around the pool and it's been the same way for 3 weeks. We call the office and they tell us to call the sales guy, we call the sales guy and he tells us to call the office . Do not use them unless you want to wait a century to get the project finished. read more

Signed up for Yelp just to write this review. Stay away. Same experience as NT from Waltham. Had a deck poured by them as they were recommended by Central Pools. When deck cured there were dark stains in various places. A real eyesore. Called David the salesman back. He didn't know what to do. He said he would talk to people at the office. 2 weeks go by....nothing. called him back numerous times, no response. Contacted them via their website for customer support....nothing. Called them. Their phone menu directs you back to the website form that I filled out. Called again as if a new customer. person directed me to email Jeff. Another couple of weeks....nothing. Emailed Jeff again....NOTHING! There are so many masonry companies out there. Choose one of them before these guys. I didn't make them wait when they asked for $15,000. My rating isn't correct. I would rate them a negative 5 star but Yelp doesn't have that option. read more

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Initial project was outstanding. I had them back to add more space. I cannot get them back to finish the job. Called "scheduling" on 4 occasions, called "customer service" 2 1/2 weeks ago and again today. No call back. No satisfaction. If you are looking for a great masonry, wall building, patio creation company, last year I would have given them 10 stars. I actually rated them high last year as I was giving great kudos to Central Pools. Triad was part of that review. I am extremely frustrated with their lack of response, accountability and ownership of the situation, therefore they are receiving the lowest possible rating. read more

These guys are the absolute best. They just finished a complete pool renovation for me and the project came in on time/on budget. The quality of workmanship is superb. read more

Emailed to have them come and look at project. No response. After reading reviews I wold never deal with them.

Words cannot describe how horrible our experience with Triad has been, and continues to be. Pictures, however, can describe it. They are not responsive, deliver an embarrassing end product, and don't seem to care to make things right. I would be happy to share our experience, and show anyone that wants to hire Triad, exactly why they should not. read more

Triad people talk as though they know what they are doing. But YOU have to be the expert and you have to oversee the entire project; or they will cut corners. I hired them to replace my 60+ year old concrete driveway with a new concrete driveway. When the job was done, the 'new' driveway is 9 inches narrower than the one it replaced. An SUV won't fit on the driveway. Smaller vehicles will fit but you have no landing place when you get in and out of the car; you have no choice but to step on the lawn. Which is an uneven surface and not safe for elderly or anyone in a typical New England winter. Then they had to nerve to say they only charged me for the materials they used, not for materials for the proper width! As if their online calculations could not possibly have been altered. They offered to 'fix' the driveway IF I let them also replace the sidewalk, patio area, are you kidding me? You couldn't handle a small straight area and now you want to mess with more of my property? Run don't walk away from this company. read more

I had a pool put in and the patio poured by Triad. Great job until 4 Years later when the drain that they installed lifted. I called and sent over a dozen text messages pleading with this company to look at the damage. Phone calls and text messages ignored. My last one was asking for someone that they could refer me to do the repair work. This company does not stand by their work. All of the companies that I've asked to look at the work have all recommended removing and laying new concrete. All 5 companies said the drain was poorly put down and low grade materials. Thank you for nothing Triad. Do not use this company!!! read more

I hired triad 3 years ago to place a surround around my pool. I paid almost 8 thousand dollars and did not get what I thought I ordered. 3 years later it is falling apart. They tell me that is because I never completed phase 2. I never knew I ordered a phase 1. I thought that 8 thousand bought me a completed product. I have been trying for 2 seasons to get someone to my home to give me advise and correct all the problems I am now having. I have a lot of crumbling and major voids and cracks. I have not been able to get anyone to respond, Jeff just keeps trying to pacify us with no solution. I would never have hired this company if i knew how terribly I would be treated. Would not recommend this company. I only gave it a one star because they would not let me post without a star. read more

I have used Triad in two commercial projects and their work is superb. Recently, Triad installed an epoxy floor finish in our building and the finished product is already drawing positive feedback from our customers. The workers are professional and make sure the job is done correctly. Great company - I highly recommend them! read more

initial job with stamped concrete deck around pool went very well and I was pleased. Within several months the color was fading and the surface was chipping. It took multiple phone calls to get them to agree to come by and look at job, the workers said that the areas involved related to fact that the concrete was laid on a very hot day and color often doesn't hold, Triad refused to take responsibility. The put some additional color down on the affected areas and same problem recurred in a few months then other areas appeared. Became very frustrated, left many messages and the few times they called me back and made an appt they never showed. They obviously care only about getting paid up front and would not stand by product despite under warranty. Would not consider them for any job, seemed responsive till they were paid but customer service thereafter and standing by their product nonexistent read more

DO NOT HIRE THIS COMPANY! Approximately 11 years ago, this company did some fairly substantial hardscapes for my dad at his home in Pelham NH, including a 3 ft high and 50 ft long retaining wall. Approximately two years after this work was done, he noticed that the retaining wall was failing, leaning outward at an increasing angle. He spoke to Jason who agreed to bring several guys out and rebuild the wall. Even though it should have been a warranty item, my father was forced to pay. Approximately two years after that, the wall failed again. Jason came out again and tried to fix the wall, and STILL made my dad pay. He told my dad that the likely problem was that the pool fence was too close to the retaining wall, causing the wall to lean out. He suggested my dad move the fence in closer to the pool deck, which he did. Yet once again, the wall is falling. The stairs have shifted out 2 to 3 inches away from the pool deck and is a very dangerous hazard. My dad is constantly worried when people come over that they will fall or the stairs will give out. My father should NOT have to be worried about people's safety in his own back yard. The worst part of this whole situation is the company will now not return any of my father's calls or emails. They are clearly responsible for fixing this problem, and frankly they do not care. They will take your money, and leave you with sub par work and dangerous living conditions. If this company had any morals at all, they would fix my fathers wall. read more