If I could give Triad Financial Services zero stars, I would. Buying a home--whether it's a multi-million-dollar estate or a mobile home--should be one of the most exciting moments in someone's life. Unfortunately, Triad Financial Services has done everything possible to turn that experience into a nightmare. From the realtor to the title company to the buyer, they make everyone feel like they don't matter. Their customer service is among the worst I've ever experienced. Deadlines are routinely missed, communication is almost nonexistent, and every day brings a new promise that isn't kept. In our current transaction, they're already more than a week and a half behind schedule, with excuse after excuse. Getting a return phone call is nearly impossible, and no one seems to take ownership or urgency when it comes to helping customers. The overall impression is that customers are treated like they're second- or third-class citizens. If you have another option for financing a mobile home, take it. If Triad is your only option, understand what you're getting into before you commit. This company has serious issues with communication, accountability, and customer service. In my opinion, it would take a complete overhaul of management and operations to restore confidence. I would not recommend Triad Financial Services based on my experience. read more

You have to be willing to bully and harass your clients to work there ! You have to be willing to Talk down to them and humiliate them when they fall on hard times. You have to be willing to threaten to take their home if their payment is a few days late. You have to be okay with working for a business that is not better business accredited. So if you are morally void enjoy humiliating people and threatening their livelihood work for triad financial services! read more

This place is a joke. I tried to buy a mobile home for my daughter. I was approved, turned in my documents then once they had everything to include proof of insurance they told me I couldn't be financed because I live with my long term boyfriend and don't own property. They never told me this up front, and I make a heck of a lot more than the mobile home was worth. They said I had to live in the home and the park said I didn't and could buy the home for them. Deceptive practices, no communication and now they have all my personal information. They also sell off loans after you get them. I wouldnt use them if they were the last place to use. read more

Triad has been a trial for months. They asked for more money down and a co borrower which we provided and they were not available to talk to for days. Closing my granddaughters mobile home took over 60 days and they don't fund for 5 days after closing. So of course, the seller wouldn't let her have access until she got her money. Now, over a month after closing, my granddaughters insurance is threatening cancellation because they haven't sent the insurance company ANY of the money they withheld at closing. I was the realtor in this transaction - a nightmare !! read more

I wish I could give zero stars. Triad Financial Services is by far the worst loan company I've ever dealt with. Their staff are unfriendly, unhelpful, and their practices feel predatory and harassing. Even if you fall behind by just 30 days--but have been making scheduled payments to catch up--they may lock your online account, causing multiple frustrating calls. They've even threatened to sell your home, despite you actively working with them and having payment arrangements in place, seemingly just to intimidate you. I would not recommend this company under any circumstances. read more

I selected "Not Good" for rating my experience with Triad, because they didn't provide any option that was worse than "Not Good". My wife and I applied for a mortgage with Triad for a 15 year-old manufactured home that cost around $85,000 and we put nearly 30% down, $25,000. Our credit rating was over 700, we had no credit card debt, and no car payments or any other installment loans. When we sold our house we only had ten days to move out, (and then we would have to stay in an "Extended Stay Motel", until we would get the "Clear to Close" date from Triad) so we put the $25,000 down as soon as we received the money on the closing date from the sale of our home and started the loan process with Triad. Triad's so-called loan officers and other representatives we had to deal with constantly dragged their feet on everything, even after I adamantly pleaded with them that we were spending $600 a week for the motel we were having to stay in. They pretended to sympathize with our problem but you could feel there was no sense of urgency on their part. They would ask for my pay stubs and after a week or more I would get an e-mail from them saying the copies I sent them were too blurry and I would have to send them again, there goes another week shot in the a__. So I had my employer send them the pay stubs all over again. Another week goes by and they tell me that the loan payoff & closing info on the sale of my house and the payoff to USA Bank (my previous mortgagee holder), was in a format they couldn't open. It took them a week to let me know this instead of letting me know right away. That's funny on my computer I can open several different formats like PDF, Microsoft Word, etc.., you would think that a big company like Triad would be able to do such a simple task, not so, another week shot in the a__. In the mean time I had to shell out a third week of $600 to the motel with no end in sight of when this nightmare was going to end. All this crap from Triad over a meezley $65,000 loan. I told them my wife and I could not continue to spend this kind of money on a hotel bill, just because Triad's loan officer's was lazy, incompetent, and didn't care. It seems funny to me that I could have gone to a car dealer here in Fort Wayne and on the same day apply and receive a $65000 loan on a new pick up truck with no hassle. There was no end in sight for my loan with Triad getting to the "Clear to Close" stage. We live in Fort Wayne, Indiana, and the house we were trying to buy was 250 miles away in Eastern Ohio. I even told them about the job I was supposed to start in Ohio was only a week away; they didn't care. Needless to say the employer couldn't hold that job for me. So now we had nowhere to live (except a $600 a week flea bitten motel), and no job to go to. We could just see all our money from the sale of our house going down the drain for no apparent good reason. We had no choice but to cancel our loan application with Triad because they could not or would not give us a hard date we could count on closing. All over a ridiculously small mortgage loan. Good thing we weren't trying to buy Mara Logo from Trump. read more

Absolutely terrible company. I can't log into my online account and have even called customer service multiple times to fix this and it is never fixed. They do this so you are forced to call customer service to make an over the phone payment which is about 7.00 extra. I haven't been able to make a free payment in over 7 years. This company is horrible and will rip you off read more

So, update on Triad, today, Ms. Avionnie Moore helped me tremendously. Made me reconsider Triad; this young lady went over the top in helping me. I don't want to go all into it, because I felt like she went above and beyond for me and I just want someone to know about her excellent customer service skills and how much she helped me. I don't know if she really understood how much it meant, but for me, it was everything. Thank you Ms. Moore, may good things happen to you, you high value woman! Considerate, diligent, and efficient, 5 stars young woman, may you prosper! read more

Holding mailed payments till after due dates just so you would do online payments or drafts! Terrible service! Then will call and harass for payment! read more

Horrible company. Me and my wife were going throught a hard time as i had left my job for a different one and the start date was pushed out longer then wanted. I contacted them about a possible extension and tild me i cant have an exrension unless i was activley making a paycheck and not in between jobs. So i asked if i lost my job or had an accident on the job and couldnt make a payment would they help or give me an extension and they told me no and that their company has to show their investors that they can only help if they can profit from it. All they cared about is knowing what date they will recieve payment. read more

DO NOT USE THESE PEOPLE. We are upper middle class so we don't have an issue paying our bills but this company has not paid our homeowners insurance and took three thousand out of our escrow account to pay for our policy but the insurance company sent a cancellation Triade has no customer service read more

I would not recommend this company to my worst enemy. My buyers were given this mortgage company due to their lack of credit. They were told there were not allowed to use State Farm Insurance Company for their homeowners insurance at $800 a year, instead made them use their company and charged them over $2,600 for the year. Absolutely outrageous. My recommendation is to run fast and far if this company is ever mentioned for you to use to get a mortgage. Plus their interest rate is high. Their closing statement makes no sense. Not sure what they are charging you for. Run....Run fast. read more

My contract says that there will be no penalties or interest for paying extra principle. But yeah triad financial services is charging. Me huge penalties and interest to make extra payments. read more

By far the worst loan company I've ever dealt with. It says right on their page, if you're experiencing a hardship, to call and they'll help you. The first thing they want is your money and if you don't have the full amount, they won't help you at all. That makes no sense to have it right on the homepage if you're not going to follow through. They raised my payments $155 a month and can't wrap their head around that I'm late on the payment. You have 2 weeks to pay it and if you don't pay on the first day, they're calling you multiple times a day for the paymemt even though its not past due yet. Rude, incompetent, not for the people, money hungry. NEVER will I recommend this company to anyone. ​​ read more

This place is a rip off over 10% almost 11% financing charges. You will pay over double for your mobile home over the course of the loan scamming closing costs. read more

Loan closed 3 months ago still no paperwork from triad Don't explain options how to pay got 4 different answers from 4 people all in all not a good experience but they are the only option read more

I want to say thank you to employee Clyde Speakerbox Jr for restoring my faith not only in humanity but in Triad. I was to the point of hating the company for not working with me every rep I spoke to was hardhearted and disrespectful, Clyde turned that all around he listened, he talked to me calmed me down he was honest with me. I have worked in customer service and he is the kind of employee that I would hire in a minute he deserves a raise he needs to get lots of hugs he in my book is a great employee hes aces!!!! WAY TO GO CLYDE!!! TARA RIECK read more

If I could give zero stars I would. Just went through 3 weeks of back and forth for a loan and was just told today that they do not do land leased homes. They were told this information the very first day! Horrible communication and Horrible customer service. read more

Numark sold my mortgage to Triad Financial, that are charging $7 to schedule each monthly payment on their own website. That's $84.00 for a service that involves not one human. Disappointed with Triad Financial. and Numark. read more

People should be aware of this mortgage company for their frauds. They collected the escrow amounts for monthly payments for property taxes and home insurance). Unfortunately, they never pay to the State for property tax then the State will send you the bill to ask for property tax payment. If you don't know anything about the escrow amounts then you have to make payment with the State for property tax again. That being said, you have to duplicate the payment of property taxes. For the insurance they charged me upfront by adding it with the loan balance but they have still been charging me with monthly payments for the escrow. For the principles, they charge me around $300 with the interest around $1200 but after one year they haven't subtracted the principles to bring down the loan balance. That means my loan balance is still the same after one year of making payments. For total everything, I have to pay around more than $2000 / month. I then have to duplicate the payment for property tax. It brings my monthly payments up to nearly $2500/ month. I have to pay for the rented lot where my house is located about $1000/ month. Its too much for a manufactured home. I called and asked them to send me the update of my loan balance and the refund for my property tax that they have been collecting it but haven't paid for the State and i had to pay for the State already. Unfortunately, they have kept ignoring me. They assigned someone to call me then i told them i would file a complaint against them to everywhere of the authorities to bring these to their attentions and they promised to have a supervisor to call me but he / she has never called me. This morning someone called me again and she said that they didn't owe me anything. Apparently, they are cheating clients out of money as they collect the escrow amounts for property tax and insurance but they never pay it to the State. I had to pay it to the State back in January. For the principles, they collect it every month but they never subtract it along the time to bring down your loan balance. Now they said they didn't owe me anything. They are cheating customers impudently as a whole and the whole accountant department needs to go back to high school to learn Algebra because they even cant calculate the total amount of loan balance. As a result, they will provide you the wrong amount at closing and its usually more than the right amount you are supposed to pay. If you are one of their clients, I urge you to look back at your loan balance and recalculate it to make sure you have the right amount. Just add all the numbers at the page of Purchase Agreement then subtract the amount you put for down payment. Also check if you had to pay for property tax at the ends of years. If yes, that means you had to duplicate it. Also check your loan balance every year to make sure it has been going down along the time. If found any wrong number, you can contact them but they will never pay you back. If so, you can find complaints against them to the Office of the attorney General Consumer Protection Division Only if you are in Texas and you guys can file the complaints as a group to send it to him then send it to PO Box 12548 Austin Tx 78711 If you are not living in Texas you can the complaint through National Center for Consumer and Depositor Assistant Federal Deposit Insurance Corporation at ​https://ask.fdic.gov/fdicinformationandsupportcenter Just copy then paste the link to your browser Hope this helps your financial issues read more

If I could give 0 stars I would. This is the worst company to do business with. We closed on our loan and they messed up our paperwork and did not pay settlement company. Now after closing they are telling us that they messed up but we need to pay the settlement company 985.00 or we will not receive the title and if we pay late than there will be late fees for title. Staff do not know how to do their job and will turn it around on you. Please do yourself a favor and go somewhere else. I highly recommend you do NOT use Triad. read more

How is it possible to get a NOTICE OF DELINQUENCY from the Los Angeles County Tax Collector for an unpaid amount on my property taxes, RESULTING IN A 17 POINT DROP ON MY CREDIT REPORT, when TRIAD impounds my taxes???? Negligence? Incompetence? They won't return my calls. read more

No stars. Crooks in the making. And would never recommend these clowns even to my worse enemy. They didn't even let us know anything about them selling our place to the park out from under us, no contact at all about this taken place. The only notice we got was a 10 day eviction notice. And the maintenance guys are all wanna be tough guys read more

Thank you Robyn for helping get the information I requested in regards to my title. You went about and beyond also putting me at ease by answering all of my questions. You made a morning. read more

Shady business practices with clear violations of the truth in lending act. I was never able to get a call back from my loan officer the entire 4 weeks we tried. They actually have 2 different loan categories depending on your credit level and for those with good credit scores, they force you to pay out of pocket for an appraisel that can only done by a company of Triads choosing. If you have less than good credit; they can do a free appraisal based solely off the average cost of a similar home?? The sales girl told me she actually got in trouble for informing us that they do it this way. It seems they would rather loan to people who may not be able to afford the payments so they can sue for the loan and resell the same property. We walked away from the deal and never looked back! read more

Absolute worse company ever. been fighting them for a year. horrible communication, rude, hang up on my husband, had to contact their lawyer to get any answers, they lost $3,500 of our money that was 2 months payment and applied it to someone else's account then gaslit us and were still fighting them about it. RUNNNNN read more

Triad has lied and destroyed a young couple with 2 small children lives. They are lying about what they owe on their credit report. They are saying they owe over $300,000, but they technically owe around $70,000. They stole their Down-payment and they are reporting them being late, causing them not to get a home. Please do not do financial business with these crooks. Believe me, they will destroy and steal your money. read more

Do not do business with this disreputable company. I received $37,000 in damages from hurricane Ian. My insurance company only paid me $15,000. When I got my settlement I had to sent it to Triad. They released half of the settlement to me, and withheld the other $7,500. I have now gone through the original $7,500 and they refuse to sent me the rest until the entire house is repaired. Their advise to me is pay the rest out of pocket, or get a loan. This is my money, I paid the premiums not them. Buyer beware, this is not the company you want to do business with. If you do, do so at your RISK. They will come up with some way to cheat you. read more

Very bad services. They got payment every month to take care of home insurance and property tax. They didn't pay the 1st year after we signed the loan? very hard the contact them to resolve the issue. read more

Triad really really sucks. From their prehistoric, AOL 5.0 style website and portal, 6.5% interest rates, to their glacial process to close on a Triad Seller to Triad Buyer transaction, these guys are true dinosaur relics of years gone past. Add a few days here and there, and you too can enjoy a 45-60 day closing. Unfortunately in the mobile home industry they are one of the 3-4 players and therefore your choices are limited. From the day you apply until the day you get out, Triad will be with you, dragging their feet every step of the way. Expect your escrow refund in 2-3 months :) read more

This company is the worst ever. I maid my payment a few weeks before it was due just like I always do. Then a week later they did an automatic withdraw from my bank account for the payment again. When I contacted them about it and finally got through to someone they said "I" had to make copies of my bank statements showing both payments had cleared. Then I had to email/fax or mail the copies to them. This was their mistake not mine so why did I have to do the research for them when my online account with them showed both payments had been processed and completed? After "I" did the research and they received it I heard nothing from them. I finally after calling and emailing them got an email back from them saying a refund was being processed and would be mailed out to me soon. Weeks went by and I never received the refund. Then my next payment was due so I tried to contact them again to tell them to just keep the payment to cover the payment that is now due. It's been over a month and I've still not heard from them regarding that issue. Now I am no longer receiving statement's in the mail. I have again tried to call them, emailed them and no one replies. I've been on hold for the past 45 minutes today and no one has picked up just the same message "someone will be with you soon". Terrible customer service!!! DO NOT DO BUSINESS WITH THIS COMPANY!!!! YOU'VE BEEN WARNED!!!!! read more

Emailed around first of March, no return email other than the auto reply that someone would get to me. Tried to set up online account, they were to send me a digit code to finish up registering, never received. Will be searching out a different mortgage company. This company is about the quality of the Johnsonville home I purchased. Neither would have one star if I had the choice. read more

This company screwed us over BAD!!!! They lost our house payment records. Paid on our home for 2 years and they couldn't provide proof of payments. We abandoned the home because we knew it was fishy business! 3 years later and still nothing on our credit or any documents proving we purchased the home with Triad! This company is scetchy to the max!!!! We lost over $15,000 to this company with NOTHING to show for it!! read more

the worse company we ever had for a mortgage. they never return calls, could not find our paperwork and tell us one thing then change their mind. Such a terrible experience. They work directly with Manufactured Home Mortgage. it was a nightmare. read more

Thankfully, we didn't complete the loan in which Triad added over $8000 in fees and charges to purchase a home. This finance company is a joke and should in no way be classified as a bank. The salesman should have caught this as well. Triad and the other manufactured home "banks" apparently use their schemes and tactics to take hard-earned money from customers every day. Would give this place a negative star if possible. read more

If you don't have to use them don't. They are not upfront or clear. It took them almost 6 months to change the amount of my loan due to the change in property taxes. Told me time and time again it would change. It took from Sept 2017 to May 2018 to change my amount. Yes I got the over charge, but then the very nest month I was charged the over amount again! Their customer service is non-existent. Don't use them. read more

If I could give zero stars I would. They weren't receiving my bill pay for 3 months before I was notified they were being received late. After attempting to fix things with them after their company sent my checks back to me, I was still charged late fees. Every time I have to make a payment with them it is a complete hassle and they charge outrageous fees. Not even half way through my mortgage and already want to sell my home so I can stop dealing with Triad. read more

I'm not sure why this company has a posting on their website that they are willing to assist consumers at this time with a loan deferment. I've been leaving messages & filling out the ridiculous form online that no one reads. If anyone has actually spoke to a representative at this company, please let me know. Thank you read more

they stink. they are a cut rate, low budget wannabe financial company. They accused me of missing a payment. I had to send them three different forms of proof of payment. They made a big deal when they accused me of owing, but no apology from them when they were wrong. read more

We should be able to give minus stars - this company is horrible, how can they be allowed to still do business???? We have been trying to get our first payment to them, the address they want you to use is a P.O.B. and they won't even go to the post office to pick it up, now it is late, cannot get ahold of anyone - don't know what we are supposed to do - no on to help us - think maybe the AG's office - that's the only other alternative at this point - I don't want them to ruin our credit!!! read more