Decent prices but no showroom. You need to know what you are buying before going. Pretty good…read moreselection and most items in warehouse

We had great service and the pricing of our appliances was very good. Liked that we could support…read morethis local business.

On time delivery. Competitive pricing. Local supplier. Will purchase again when needed.read more

Had a service call to fix an issue with refrigerator in which they said refrigerator was operating…read morenormally, only to come down to the property about a week later, find out the refrigerator was not. No diagnostics done expecpt a visual. In 10 seconds, through the door panel pad we were able to diagnose it with an E01 code, which means ice maker issue, which could lead to other issues and also, irregular temperatures in the refrigerator. Called for service again.They said they would be out in the morning of the next day, only to get a text message from the A I robot telling me my appointment was canceled, and I was rescheduled on monday, which we were not going to be there. It was very hard to raise someone in the service department, and by the time they got back to you it was usually the end of the day. We ended up buying a new refrigerator because our whirlpool, that was only four years old, was demonstrating an issue that could lead to further costs. Totally not impressed with whirlpool, and will never buy again.When asked if the sales department could help us possibly on the price, they basically just said no, there was nothing they could do.They did not even offer to see if their manager would do something for us. Very disappointed in as we bought all of our appliances from them when we built our house. Very disappointed KLJ

Shore appliance is awesome. Keep you updated on when service person will arrive. Service people are…read morealways personable, professional and knowledgeable!! Highly recommend!!!

Poor customer service. I spent 30 minutes on hold today and 20 minutes on hold yesterday for an…read moreappliance purchased from the Salisbury Shore Connection. Do not expect customer service support from this company. Follow up to this post- never received a phone call. I did get an email requiring me to pay in advance for the next available appointment five days out. Also. Was not told the next available appointment was five days away until after I paid. So that is the service you can expect from Shore Appliance on Civic Ave. Melissa Wilson Repair was completed today 8/24 and it was completed quickly and efficiently.

My experience at Palmer's appliances was wonderful! I worked with Leanne who was very friendly and…read morewelcoming, her knowledge of all the appliances was extensive, and customer service was exceptional. The delivery team was on time and did a fantastic job. Palmer's prices are very competitive, and it was much easier purchasing from a local dealer than a big box store or supercenter. Overall, the Palmer's experience was priceless!!!

The sales lady was very knowledgeable and personable. She provided thoughtful advice on the 2…read moreappliances I was buying. Their prices are very competitive and customer service is far superior to the big box options. Definitely recommend Palmer's.

I've never in my life seen a moore incapable CustomerService department. It's almost unbelievable…read morehow discombobulated and sad unorganized and just virtually impossible to use that they are.. the installers broke my brand new Appliance then tried to hide it fixing the wires with electrical tape, which was a fire hazard. Now it has taken me eight days to get a delivery of a new one and for them to get the old one out. I probably have 20 to 25 hours in Phone time, technicians, electricians, managers, customer service, etc. it is disgusting. I will never buy anything from them again.

Well thanks to Home Depot for replacing our countertops. It took years but the new third party…read moreinstallation is great ! Thanks to the installation contractor. Thank you to our local store manager for stepping in .

We came here after a horrendous experience trying to buy appliances from Lowes…read more Staff was well adapted to dealing with Covid but, more important, extremely helpful, knowledgeable and genuinely interested in our needs. We were selling an older house and needed to get in new appliances quickly. They helped in picking our the right units that could be delivered on our tight time schedule. Learned one item we tried to order from Lowes was on 6 month back order; another was a discontinued item!! In any event, they handled our needs and committed to delivery within 2 weeks except for one item (which ended up arriving in just 17 days.) Communicated with us every step of the way; coordinated with our installer well and more. Highly recommend them; service was top rate and prices were within 3% of Lowes prices. Next time we need applicances won't go anywhere else.

Just the most amazing customer service! I trust them. They get back to you quickly. Every step of…read morethe way they're there and reliable. I particularly want to point out Christina Childers. I will never work with anyone else. An amazing sales rep! I have had such horrible experiences with the big box stores. Even if ADU is a little bit more money than them they are worth it! But most times they can match or even beat them.

Would never use this service again. Called to repair our freezer door. It is now worse than it was…read morebefore. Have left messages with no response back. $140 of our hard owned money wasted.

Ok. They have a large inventory to choose from. Now the bad news. If you buy from them and upon…read moredelivery the appliance you purchased doesn't work. You're stuck. They have no problem taking your money but you are on your own to contact manufacturer to help you. Use Lowe's or Home Depot instead. I have never once had an issue with returns at either of those stores. Horrible business practices here. Never again.

Ok so me and my boyfriend decided too go get a new bed so we went too sleeps and a bad experience…read moreso we decided too go too Aaron's in rio the experience was great the guys there are amazing very helpful nice so if you need anything new I would recommend Aaron's it's a great experience dan the manager is amazing helpful nice funny so after we got are bed we went back for more and I will be going back

I have shopped at Outten Bros in Pocomoke several times. I have always had professional help and…read moreoutstanding service. It is gratifying to see family stores still around in this box-store commercial world.

Nice store- great variety of outdoor needs. We got wood and a bucket for our beach fire pit. Staff…read morewas friendly and the store was clean and organized.

A big shoutout to Dan at Ace/Ocean City for the remarkable work he did on several old window…read morescreens. He rebuilt the frames and they fit perfectly. I have several more screens to be rebuilt and Dan is the Man.