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    Tridom Roofing

    5.0 (4 reviews)
    Closed 7:00 am - 5:00 pm

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    Roofing Services Now - Happy roof replacement customer

    Roofing Services Now

    (19 reviews)

    Reached out for a quote and recieved a 1 line message saying sorry were booked…read more Pretty poor customer service if you ask me. They could have said we can schedule a different time or something better then just a 1 line response. I can't speak for there work quality but 1 star for there customer service responses on yelp. *Update* - the owner did reach out and sincerely apologize for the response and personally came out and spoke with me and quoted me on my roofing situation. I cannot say any bad about the effort that was put forward to rectify is initial problem. Quote was very well put together and he explained everything very well. Overall, I have raised my initial 1 star review to a 4 star for the effort he put into to make things right and to correct this issue from happening to future customers.

    Outstanding Service and Unmatched Quality!…read more Roofing Services Now has truly gone above and beyond for us--not once, but twice. They did a roof repair for us last year, and when a major storm recently hit, everything except the area they repaired was damaged. That speaks volumes about the quality of their work. When we needed a full roof replacement, our insurance company tried to cut corners. But Roofing Services Now stood firm, advocated on our behalf, and kept pushing until we received the full compensation we were owed. Their persistence, professionalism, and commitment to doing things the right way made all the difference. I won't use anyone else for roofing needs. Roofing Services Now delivers top-notch service, and I recommend them 100% to anyone needing honest, high-quality roofing work.

    Rhino Roofers - Metal roof replacements for San Antonio and surrounding areas.

    Rhino Roofers

    (16 reviews)

    This company did an incredible job in replacing our roof. Truly exceptional craftsmanship. The…read morewhole process with them is amazing from start to finish. Their communication is excellent there are never any surprises,

    Based on my personal experience with Rhino Roofers: My experience with them has been nothing short…read moreof a nightmare due to terrible customer service and shady business practices. First, they have a complete inability to show up when scheduled (3 times). When someone finally did arrive, the roofer was incredibly rude and flat-out refused to speak with me or answer any of my questions about my own roof. More importantly, they are trying to dodge their warranty commitments. A major issue was completely missed during their first trip out here, and they refuse to explain why it wasn't caught initially or why they are suddenly claiming it isn't covered under my warranty. To make matters worse, getting a straight answer about pricing is impossible. They failed to communicate their new estimate, and when they finally sent it, it was a confusing mess. It doesn't explain what the actual problem is, what work they plan to do, and provides zero breakdown of the costs. I have been asking to speak with a manager for over a week to get these issues sorted out, and I have been completely ignored. No callbacks, no explanations, no accountability. Save yourself the headache and hire a roofing company that actually communicates, honors their warranties, and treats customers with respect. SUMMARY: Requested a senior manager (for a week NOW) contact me regarding the following issues: 1. Severe Scheduling & Communication Failures: * Scheduled contractors failed to show up three times without notice. * Despite requesting a callback from management four times, I have received no response. * The scheduling process has been entirely inconsistent. I was told I was booked, received a text telling me to book, called to verify and was assured I was booked, and only on the fourth booking attempt did I finally receive a proper confirmation text and call. 2. Unauthorized Property Access: * The first team dispatched arrived without ever contacting me. They accessed my roof without permission and failed to ring the doorbell or knock. I was home at the time and had explicitly requested through scheduling to be phoned, texted, or have my doorbell rung. 3. Unprofessional Behavior & Disputed Work/Charges: * The most recent team dispatched was highly unprofessional; one member was actively rude and refused to speak to me. * This team simply guessed at the root cause of the issue and is now attempting to charge me for repairs that a previous team formally stated they had already completed. * Because of this contradiction, I now seriously question whether the initial sealing/repair work was ever actually performed.

    Bison Roofing

    Bison Roofing

    (8 reviews)

    Terrell Heights

    So, giving bison another chance. We had an incident where they left our roof over my…read morefather-in-law's apartment and tarped for 2 days. On the second day we tried to get hold of people and everyone was unavailable. We have been told they were going to come back to tarpot that day but they did not. Early this morning we heard from the head contractor who had been out of town. He was very upset about the situation. He said that that was not their policy. That they had a requirement that everything be covered before people went home for the day. As a result of the issue, they are intending to compensate us in some fashion. The biggest thing is that the house is covered now. They have almost completed the roof and said they will be back on Monday. At this time I am satisfied with what they're doing, will update this review at the end of the contract.

    To future customers, be warned! Everything started out great with the inspection and quote. Then we…read moreagreed to the start date and time. The start time was from 10:00-11:00am. On the day of the scheduled service 11:30 came and no service technician or phone call. I called the production manager and he was baffled as to why his employee wasn't at my residence. He called the employee and then informed me the employee had an issue and he wasn't able to come out on that scheduled time. I said I understood and we agreed for him to come out the next day at 7:30am. Once again, on the day of agreed upon service 8:00 came and again no technician. I called the company and expressed my dissatisfaction with the service. The employee finally showed up at 8:36am. We discussed what was supposed to be done and he wasn't very clear on what needed to be done and asked me how I wanted it to be fixed. I informed him I know nothing about fixing roofs and told him I would print off a copy of the quote of what was to be fixed. I went to the computer and printed the quote. When I returned outside to give it to the technician, he was gone. He did not tell me anything, and just left. At which time the CEO of the company called me to discuss the issue. I explained to him what had happened and he agreed the production manager should not have given specific times due to the nature of the roofing business. The CEO said he was going to get to the bottom of the matter. When I asked to be compensated for my time and money. He replied they're not a non-profit business. I informed him I wasn't asking for a free service. However, if he understood good customer service, at least ask, "How can we make this right?" Possibly offer 10% off of the cost. By this point I was frustrated with the conversation and attempted to end it. He then tried to explain how he was a 42 / year / old male and he demanded that I showed him respect the same way he showed me respect. I then explained to him how customer service worked. I inquired about a refund of the deposit and I would take my business elsewhere. He states they don't refund the deposit once the work commences. I said fine, do the work and the conversation was over. I ended the phone call at that time. So, by all means if you want a headache, poor customer service, and late/no-show technicians. Then use this company. So disappointed!

    Tridom Roofing - roofing - Updated September 2026

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