I can't express how grateful I am to the entire staff at Heritage Manor. My father moved into HM…read moreunsure of how he would feel there; we were both surprised by the personal care taken by the staff. They didn't just care for him, but loved him. It is important to note that my father went into HM with a positive attitude, understanding how difficult the staff's job was and set out to make each of their days a little better. My father showed the staff respect and they gave it back, multiplied. I never had to worry about his well-being, his safety or his happiness. When my father passed, one of the staff members called me to make sure that hospice was fulfilling my wishes. I would love to thank specific people but am afraid that I would leave someone out. Thank you all for going above and beyond. Your efforts didn't just make both of our lives a little easier, it warmed our hearts.

This review is much more current than the others. The heritage manor has obviously changed. My…read morebrother and mother are both living here. They are being very well taken care of. They are both sane and are well aware of everything going on. The food is actually delicious, Ms. Dot does a great job with the food service. Macy does a great job with all the fun activities they have. Rodney has taken care of my brother and has shown so much care and professionalism. All PT workers are great. Ms.Eartha loves her job and patients. Angela and Joanne are easy to work with. Once there's a new heritage manor there will be a list of people trying to get in. Keep up the great work Heritage!!

What an amazing hospital. From the CEO to the nurses and therapists and doctors and their…read moremaintenance guys this hospital is impressive! I would highly recommend anyone to receive rehabilitation here. Its top notch!!

This facility should be shut down The staff has horrible…read moreattitudes. They clearly don't care about the patients they serve. The dirty bedding, disgusting room, and their lack of aseptic techniques makes it a serious health risk. My husband contracted scabies there It is not an environment that promotes healing

Worst urgent care clinic for veterans and active duty members,…read more I went in with my tricare referral number and they didn't know what Tricare was or a referral number and they also violated HIPPA by having me speak about what I needed to be seen for in front of patients in the waiting area. The staff was RUDE and DISRESPECTFUL to not only me but also my medical advisor and it was pretty clear that no help was going to be provided. I have never been treated so poorly before in a medical facility.

I got back from my trip feeling pretty poorly; a little fever, headache, stuffy...kinda nervous,…read moretoo. After all, the Kung Flu is on the rampage, right? I saw the NP, Michelle, almost immediately and she was terrific. Concerned not only with my physical health, but my financial health, as well, we did a flu test (NEGATIVE!) and decided I had a sinus infection. Sent home with Zyrtec and some nose spray, I was feeling better by the next morning. Thank you so much for the terrific job with my well being! P.S., I have a new favorite urgent care.

Being a nurse, I was aware of Dr. Graves reputation for being a great diagnostician. My brother had…read more6 or 7 BP pills he took. His pressure remained sky high (diastolic over 120 all the time). He slept 20-22 hours a day. Got up to use the bathroom and grab a bite, then zonked out again. No energy. He had congestive heart failure, cardiomyopathy and cardiomegaly. He was only in his 40's! He lived with me and I felt like he was a dead man walking. I asked Dr. Christy if she could see him. That was about 8 years ago. He still has those conditions and he's diabetic now, but she turned his life around. First a lot of tests, then med changes. He actually has a life now. He can drive, go to the grocery, the movies, take vacation with us. He was really given a new lease on life. It's like you have high BP and the doctor gives you BP pills. You also have kidney issues, so more pills for that. However, Dr. Christy wanted to determine if his pressure was high because his kidneys were failing or were his kidneys failing because his pressure was high. I'd say it was maybe 5 or 6 months of tests and medication tweaks and changes and he started being able to live again. She absolutely rocks. I would say I'm her number one fan, but I know too many people that claim they are her number one fan. She's just a good, old-fashioned common sense doctor.

The care and personal attention that Dr. Graves gives her patients is exceptional. She is kind,…read morespeaks in such a way that her patients can understand what is going on. She takes such good care of my mother who is 87 years old. She has been a part of my family's life for over 50 years. She has a true love for medicine, and it shows in every aspect of her practice. Her staff follows her example. I recommend Dr. Graves 100%. Thank you Christy for all that you do. You are loved by so many!!

I went in for back surgery at Our Lady Of The Lake in Slidell, and I can't tell you how great the…read morestaff is over there. The nurses took top quality care of me for the three days I was there, and one of the nurses even called me two days afterwards to see how I was doing. I highly recommend this hospital for any kind of surgery that you need.

This is a follow up to a review of this facility on 8/9/23 regarding my CT Scan......please read…read moreprior review. I was able to change my CT scan facility to Slidell Memorial Hospital with a ZERO co-pay...shame on Lady of the Lake Surgical Center for trying to charge me $250.00. I guess things really do happen for a reason. Carol A. Boor

My wife is doing rehab work at Care Physical Therapy in Covington, following a total knee…read morereplacement, and has had a very good experience. An extremely knowledgeable, helpful, and empathetic staff has allowed her to make major strides toward recovery. We give CARE Physical Therapy in Covington our highest recommendation!

Care physical therapy is amazing. They have worked patiently and thoroughly to help me to…read morestrengthen my neck and back. I am so grateful to be able to move freely again.

Went in today and met with Dr Guillot. He took time to examine me and to explain possible causes…read moreand course of treatment. The office staff is professional and answered all questions. Left feeling like I was in good hands.

I have been calling for a while about a bill but no one knows anything or can return calls as…read morepromised. We informed Guillot we suspected she had swimmers ear on top of the reason for the visit. When he jammed the otoscope into my kid's ear so hard it hurt them so bad they were scared to death of him. He stormed out the room giving us a total of 5 minutes of Doctor time. He said he couldn't deal with it and left. It turns out my baby was losing their hearing and is now profoundly hard of hearing. She will never regain the hearing. If it was auto immune an injection of steroids could have saved some of it. Word through the grapevine is that he had a surgery that did not go well that morning so he took it out on patients. A true professional.

The staff at Avala is amazing! They teach you and encourage you! Everyday you walk in the entire…read morestaff is smiling and welcoming.

All is well until your doctor leaves the country. No one calls to advise me or tell me I need to…read morereschedule. I CALL THEM and say "hey I didn't get an appointment confirmation phone call." I'm told "oh Dr Chaing is out of the county. We rescheduled all of his appointments and sent in refills for everyone" I said well I wasn't called." She said "ok let's reschedule you and I will send a message to him about your medication refills. But the last message from him said he was unavailable" I said how can he possibly leave the country and not refill ALL of his patient's medications. And here it comes. The LOOPHOLE.... All Dr Chainges medications are as needed. So I look at my bottles which are all empty and it says take twice daily "AS NEEDED"for severe pain.So he prescribes addictive medications. LEAVES THE COUNTRY to leave his patients in pain and sick from opiate detoxification. And could care less about the patient. I wonder how many patients of his are right now sick like me. Nausea. Vomiting. Sweats. Chills. Diarrhea. All that For a 56 yr old woman in severe daily pain. I called the pharmacy 3 days in a row. And. NOTHING. I call Avala spine and inquire again about my medication and I am told " he hasn't responded to my message yet. And there you have it in a nutshell. Patient comes last when the Dr plans a trip out of the country. And YES I ASKED was it a vacation trip. I was told YES. SO I HOPE HE ENJOYS HIS LEISURE TRIP.