Ask for rates before you call!!…read more My home warranty folks sent Benjamin Franklin to fix a couple of valves. The repair was to be cover by the warranty, but the plumber said he might had to cut an access into the wall (only drywall); which understandable. This would not be covered by the warranty. They quoted $152 just to open an access into drywall! Not to repair it after... Only to make the hole! I'm sorry, but this sounds like a rip off... Decided not to do the job with them. I cannot comment on quality of the service.

One star is too good for them. Made an emergency appointment and they said they'd be there and…read morenever showed up. Reached out and they said the tech would call, and he never did. WOULD NOT RECOMMEND! DO NOT USE THIS COMPANY!

Had a kitchen and associated shower stall plugged up. Andy was very knowledgeable and got the job…read moredone in about 20 minutes; however, he was on site for an hour and twenty minutes gabbing.

I wanted to use Roto-Rooter because of its reputation, but my experience with Alex rinner has been…read moreincredibly frustrating. I was simply trying to get in touch with Alex Rinner regarding a follow-up question after receiving a voicemail. Instead, I reached someone in Chicago who said he knew who Alex was but had no directory, no direct phone number for the Cincinnati office, no way to transfer me, and no voicemail option. It was surprising that a national company couldn't provide basic contact information for a local representative. Communication has been extremely poor from the start. I was told my concerns would be addressed and that someone would get back to me, but I never received a response or any resolution. On top of that, the pricing has been inconsistent and keeps changing, leaving me feeling misled rather than informed. At this point, I'm not even sure how customers are expected to reach the appropriate local office when follow-up questions arise. Good customer service starts with clear communication and accountability, and unfortunately, I experienced neither. Based on my experience, I would recommend considering another company if you value transparency, reliable communication, and responsive customer service.

Super quick turnaround between requesting service and appointment. Ricky was knowledgeable and…read morepersonable. He resolved our kitchen faucet leak issue quickly and efficiently. We highly recommend and will recommend to friends.

Ricky was awesome! He was able to provide a flat price for services (no chance for upsell/price…read morechanges) worked with our availability (came in the evening after work) and did great work!

I had a main sewage pipe blockage that was backing up in my shower and I was unable to use my…read moretoilet. Owen came out this morning and was very polite and knowledgeable about what needed to be done. He completed the job timely and boy was I happy to be able to have it fixed. I would recommend Apollo to everyone and hopefully all employees are as nice as Owen.

I recently got a quote to fix a small gas leak at a fitting that goes to the water heater…read more Duke had already come out and told me exactly where the leak was, and that it was caused by the pipe dope drying out after 40 years. The gentleman quoted me $1,695 in labor, as all the parts would be reused just refitted. I left work early, drove down there, disassembled, cleaned, and refitted them myself in 45 minutes. Duke came out inspected and turned the gas on. $1,695 for 45 minutes of work is disgraceful. You are taking advantage of people. I will be watching and reporting if you try to take my review down.

We woke up to our house being 59degrees and the furnace not working. Tyler W. Was able to make it…read moreout before lunch time and was a great help! Customer service was absolutely fantastic and Tyler W. was accommodating and gave us clear explanations as to what was wrong. We received a text message with a picture of the employees so we knew who to expect and what they looked like. Arlinghaus has to send another worker out to discuss prices on a new furnace. Tyler was able to get our furnace working temporarily as we look into buying a new furnace. It cost $89 for him to come out and diagnose the problem. They will remove this from any extra work they may need to do. Unfortunately, in the end we could not afford even the lowest option they had for a furnace. They use a top furnace line brand and are more expensive then the national average. This was the only draw back for me that it was to expensive and I did not want to enter into a loan for a $7,000 furnace when the average homeowners pay is $3100. Regardless, they were transparent and did not pressure me into anything we didn't want to do. I highly recommend Arlinghaus for their professionalism and honesty with their customers.

Total rip off. Please don't use them! They hire young people who have no idea what they are doing…read moreor talking about, they are just sales people dressed in uniform. Their price is outrageous and no they still charge you if you don't use them for repair. Basically they bait and switch