Quick order process, longer than told wait time for shower doors. Doors were delivered by friendly…read moreprofessionals but the door handles were not what we ordered. They made it right by ordering a replacement door and 10 days later we had what we ordered. All in all it was a little over 4 weeks. To get what we ordered. The doors are nice.

No show for my appointment. They never followed up or called back. Not showing up for an…read moreappointment is very unprofessional.

Door installation quality is average, but customer service is absolutely horrible…read more I was a little disappointed, as a disabled veteran, that one of their installers informed me of his dishonorable discharge from the military. I strongly suggest that you shop else wear for your windows and/or doors.

I had 6 windows replaced. I have that crumby vinyl siding that is a pain to deal with and every…read morewindow had some level of water damage around it. In the end, with a little upcharge for the extra work it was about $1000 a window. They came out and did not try to upsell me and gave me just what I needed. I will have them come back and do a few more as my budget allows.

The process of getting 4 new windows was so easy and efficient with K & J windows! Everyone I spoke…read morewith through the process was friendly and professional, especially our installer Joseff.

Extremely disappointing experience with K&J Windows. I would not recommend this company…read more Our sales representative was great, but almost everything after the sale was a completely different experience. Our Milgard windows arrived at K&J's warehouse on time, yet the owner and office continued telling us they had not arrived. I eventually confirmed through one of their installers that the windows were already there. Only after I called K&J and told them I knew they had been delivered did the story change. I was then told installation would be more than another month away. Before ordering, K&J sent out the installer the owner described as their "best installer" because our job was complicated. He inspected everything beforehand to confirm measurements, window types, and installation requirements. After our windows arrived, we learned the installers we had been working with were no longer working with K&J. We were told K&J had a major installation backlog and had hired another crew. That crew subsequently stopped working with them as well. The delays and misinformation we had been receiving suddenly made much more sense. Things became worse when I met the owner. He was extremely rude and dismissive toward my wife. While walking the project with another installer, he repeatedly interrupted everyone and told them to stop talking and listen to him because he knew what he was doing. He then announced that ALL of our windows were wrong, blamed the installers who had left, and said K&J could no longer complete our job and would have to refund us. At this point, WE HAD ALREADY WAITED OVER SIX MONTHS. With the owner standing there, I asked the installer directly if the windows were actually wrong. He disagreed with the owner and explained why they could be installed correctly. At that point, I completely lost confidence in K&J and chose to have the original installers complete the job independently--the same installers the owner and sales representative had previously praised as their best people. I also learned K&J sells the windows but uses subcontractors for installation. Anyone considering them should get clear answers IN WRITING about exactly who will install your windows and who is responsible for installation workmanship, repairs, and warranty issues. The final straw came when we picked up our windows from their warehouse. The owner, his son, and other employees were there. Their behavior toward both me and the installers was rude, confrontational, aggressive, and incredibly unprofessional. Comments made during that interaction also reinforced my belief that customers were being told their windows had not arrived when the actual problem was K&J's installation backlog. The Milgard windows themselves were never the problem. They arrived as expected, and our initial sales experience was good. The problems were K&J's communication, scheduling, management, treatment of customers and installers, and the owner's handling of our project. What was even more concerning was what happened when we started sharing our experience with friends, family, and others in our neighborhood. Multiple people told us they had the SAME OR VERY SIMILAR experiences with K&J. Some actually told us they wished they had known we were considering K&J beforehand because they would have warned us not to use them. I really wish we had talked to them first. After more than SIX MONTHS of waiting, contradictory information, multiple installation crews leaving, being told our windows weren't there when they were, and ultimately being told K&J couldn't complete the job, we had enough. I have dealt with many contractors and businesses over the years and have rarely experienced leadership and customer service this poor. Based on our experience--and after hearing remarkably similar stories from people we personally know--I would absolutely NOT use K&J Windows again or recommend them to friends, family, or neighbors.

Having gone to their office to order replacement windows a couple of weeks before, the…read moreguys/installers arrived on time on the recent date scheduled. After a tour of the house windows pointing out the ones that needed replacing, the guys went to work moving from window to window, extracting the damaged glass and then installing the replacement glass. Was very interesting seeing what the process entailed, and the guys were very good and friendly with explanations. The half dozen damaged windows were all replaced in 3 hours. Great job !

Called and got a great time frame for a rep to come out. Got 4 tables covered and they all turned…read moreout perfectly. Will definitely use Them again.

Excellent customer service!!! From beginning to end, this has been a smooth and simple process!…read more They called me to remind me of appointments. When I requested text messages, they did just that! And the fees were very reasonable!!! Tim is a great guy and worked to do ONLY what was needed. He didn't attempt to "up-sell" me anything! He assessed the issues and repaired them quickly at a price that was very reasonable.

Without a doubt one of the finest small businesses to be found in Payson! If responsiveness,…read more professionalism, customer service, quality of work, honesty, and the willingness to go beyond what is expected are all important to you, look no further than Lowery's...

Fantastic quality service. Very reasonable rates! Jermey solved my problem with 2 large sliding…read morewindows that would no longer close. So thankful to have this company to rely on! Check out their website as they offer so many services for both Residential and Commercial customers. Thanks Jermey !!

From the owner: We are family owned and operated. We service , Install & repair all types of doors. Getting repairs…read moredone promptly and done right is important to our company. ROC# 355357

DO NOT USE THIS COMPANY! I am not usually somebody who writes negative reviews, but this company…read morescammed my family and I would love to be able to prevent that for future potential customers. Flagstaff Windows came out to our home, measured for a door, took a deposit and said install would happened in 4-6 weeks. Six weeks later, they called to schedule for the install, but then canceled saying there was a shipping issue. A few months later they blamed the delay on the factory. When we tried to switch window vendors and order from a different vendor, they were very apologetic and sent a quote. Since then we have been completely ghosted. They have not returned phone calls, emails, text messages and their physical address is an empty office building. Long story short: we have not received our deposit back or the product we ordered. After six months of waiting, we moved on and the new slider was delivered and installed within four weeks (by a different contractor)

Mr. Gutierrez is an expert in the art of front door installations. I had to replace my entry way…read moredouble doors because one was broken and I could not get a replacement from the original manufacturer. Without replacing the door frame he was able to install new doors that actually fit better then the original installation. His years of experience was manifest by the work he did. His price was also competitive and the work done quickly.

Our small deck had dropped and pulled away from the house due to dry rot in the support. Ray came…read moreup with a creative solution and fixed it permanently in a couple of hours. He brought along a watchdog to make sure it all came out right.

I really like this group. They answer the phone when you call, and get you scheduled as soon as…read morepossible. We needed some wall repair and then worked us into the schedule so we could get it done ASAP. In addition, their work is phenomenal. I will definitely use them again.