Door installation quality is average, but customer service is absolutely horrible. I was a little disappointed, as a disabled veteran, that one of their installers informed me of his dishonorable discharge from the military. I strongly suggest that you shop else wear for your windows and/or doors. read more

I had 6 windows replaced. I have that crumby vinyl siding that is a pain to deal with and every window had some level of water damage around it. In the end, with a little upcharge for the extra work it was about $1000 a window. They came out and did not try to upsell me and gave me just what I needed. I will have them come back and do a few more as my budget allows. read more

Rick provides top notch, old school customer service. His knowledge of windows, doors and construction is extensive. We started construction on a very custom log cabin in Walker. We love wood and beautiful doors. Rick expertly helped us choose a mix of real wood inside and aluminum exterior. This was the perfect choice as we wanted the best, longest lasting materials that were low maintenance. We couldn't be happier with this business. The selection process educated us and wasn't sales focused. The install was smooth, professional and clean. To top it off we had an issue with a few windows. First, Rick taught us again how they work and made adjustments on the spot. Excellent follow up service. Working with Rick is like having a friend in the business. read more

So the juries out for me. Ordered 15 windows and 1 slider about 2 months ago. Was scheduled to begin April 3rd. They emailed to say they were short staffed and needed to reschedule for April 10th. Then they rescheduled for April 12th. The 5 man crew came out on the 12th and said they couldn't make it the 13th because they had to work on another job. They came the 14th and said they would be back Monday the 17th but 2 of the crew had to work on another job. AND the kicker to it all is, once they get done, they contract with a guy to do stucco repair and cannot give me his schedule. $25,000 and this is the way I'm treated?? Crew is great but there is very little communication from sales (who told me he had no idea this was happening) or scheduling. I'm told they'll figure it out and let me know but I haven't heard anything from anyone and my house is in disarray because I've had to move stuff. I've missed work and had to reschedule dog care multiple times. Will update if the job ever gets done. Would not recommend this company! read more

We had Gene come out we can half ago to get a quote for a couple of French doors, he promised to have it to us within about four days. We did not receive a quote I contacted the company & Gene again at the end of the week & was promised a quote by that afternoon. Still no quote 3 days later! Apparently they're willing to go out and visit customers but they don't need the business. This baffles me as they are a local business and I would think they thrive on local customers. read more

Did my entire house windows. I have done 3 properties with different windows and by far these folks did a exceptional job from start to finish I was so impressed with the work!!!! Highly recommended read more

Horrible! Our kitchen window was never finished and after making multiple requests , they have still not completed the window. Monsoon season is here. Our entire kitchen is flooded because they will not come finish the window! Communication with this company is a joke! We will never use them again! read more

We have a brand newly constructed home and have had to wait months and months to get any resolution on the problems. The latest problem has yet to be resolved and was reported to PW&D in early January 2020. There is a long scratch on the INSIDE of a dual-paned defective sliding door. This is a factory defect, not damage done on site. The representative (Rick) says 'he's working on it'... I've even prepared videos to show the damage and sent them to our general contractor, who tells us Rick 'is working on it'. I don't hold our GC responsible as this is a factory defect and the product needs to be replaced by the installer, Prescott Window and Door. WHO will respond to this? read more

Prescott Window and Door - LONG scratch on the INSIDE of our new dual paned sliding door. This is a factory defect. The door needs to be replaced. - Windows Installation Near Me - Prescott, Arizona

Want to fix a broken window in a timely way? If so, go elsewhere. Called to fix this window. Came for estimate pretty quickly; that was the good part. Getting this done is a joke but not funny. First, the estimate given was half the real price they charged. We paid close to $100 more than was necessary. Then the stories; we have a big job, we;ll try to fit you in but there are priorities in front of you. So now you pay top $ + and have to beg for installation.They took a deposit and got lost. I told them to return deposit or give a firm installation date. We finally got this installation. An awful lot of aggravation and really Fric & Fac "service." Don't call these people ever. Especially if its raining. read more

Oh my gosh, Rick Lewis, owner of Prescott Window and Door and his crew we met who did the work (Scott, Mike, Tom and the others) they are outstanding. Such attention to detail, excellent workmanship, very courteous and so on and so on and so on. I can't say enough good things about this crew and this company. They make sure the entire job is done with perfection and pride and its evident they know what they are doing. If you need new windows or doors, look no further than Prescott Window and Door in Prescott, AZ. After hearing about & seeing our friend's windows and meeting with multiple window companies, we are so glad we decided to go with this company. They stand behind their word and they are everything Rick Lewis said they were. We plan to recommend them to everyone we can. Thank you Prescott Window and Door, we are so happy. Al and Trish Szerlong read more

Prescott Window and Door saved our remodel project! We recently moved to Prescott and decided to remodel our master bathroom. Our remodel contractor quickly discovered extensive wood rot and termites and told us that because of the wood rot that the wall might need to be replaced. Our remodel contractor couldn't help with the repairs that were needed so we were referred to Rick Lewis and Prescott Window and Door. We had an entire wall that had to be removed to fix the wood rot. Prescott Window and Door made the repairs immediately so our remodel could continue uninterrupted. The job was led by Scott Ramicone who has decades of experience. Scott kept us posted about what we could expect and what needed to be done. All of Rick's employees are highly skilled and provided us with excellent service. Thanks Rick Lewis, Scott Ramicone and everyone at Prescott Window and Door!!! Our new windows are fantastic! We were so happy with the quality of our new windows that we decided to replace all of the windows in our house. One of the rooms used to get so hot that we couldn't open the blinds in the afternoon because of the intense sun and heat. Our new windows keep most of the heat out of our house so we are now able to open the blinds all day long even in the room that was exposed to the afternoon sun. We are so happy we were referred to Rick Lewis, Scott Ramicone and Prescott Window and Door! read more

DO NOT even think of using this company unless you want to pay for poor service or no service. They claim that they are so busy that they cannot schedule installs less than 3 weeks out. So you will have to wait for factory to make your door (understandable for custom door) and if the door arrives, you will have to WAIT for install or hire your own. Our door came in the wrong size as verified by owner and sales agent after I notified them that door was short. They did not want to refund us our money or order a new door even if wrong size door was received. They claimed that they could fix the short height problem by ordering a threshold part to go at the bottom of the door. The part took about 2 weeks to get to them but I had to repeatedly call to try and get the part installed. Again, they were so busy that they could not set a definite date. When they finally installed the part, they did not finish the job properly. The door was not cheap...about $2000. Order from anyone else because you will have to wait for these guys anyway. And then get a good professional installer who has pride in their work. In the end, you will have less stress and save you time from chasing this company for service!! How would you like to pay $2000 and have your door/frame look like this? Ordered door 9/1...still trying to get job completed properly. read more

Prescott Window and Door - Windows Installation Near Me - Prescott, Arizona

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Great company to work with. Our upstairs windows, and slider look great. Can tell the difference in efficiency with heating already. We are so happy with Their work, and customer service we are now doing our downstairs windows. Our sales representative Gene is so good, and quick with answers to our questions. Definitely would recommend this company. read more