Called for a washing machine issue on my Samsung. Hank's appliance sent their technician about 4…read moredays later. The technician that came "Marvin" who was excellent. On time, very pleasant and professional. He found the problem with in 20 minutes of being at my home and repaired the problem. The rate was more than reasonable that I gave him a tip. Ask for Marvin for your repair/s and you will be more than satisfied. 5 's all the way.

Called Hanks as they were they were suggested by Samsung to repair my dryer. The first time we had…read moresomeone come, he pulled apart my entire dryer and told us that they just needed to replace the drum belt but also replaced pulley's and a few other parts. The first repair person told us that we had a 3 month warranty. After the first repair, our dryer started making a nose that sounded like metal gridding against each other, we thought, maybe it's the new parts molding to the dryer but as the weeks progressed it got worse. So I called Hanks because their repair person was the last to touch the dryer. They send a different repair person to my house. Again, he pulls apart the entire dryer and tells me one of the parts is broken and I need to pay for it. NO THANKS...it's a part that you replaced. For some reason, the first repair man did not note it on the work order but verbally told us what he replaced. I told Repair man #2 that I was not paying for it and he can call who he needs to in order to do the job because had repair man #1 not touched what was not broken then we wouldn't be in the position. Repair man #2 called his "boss" who spoke with my husband and while speaking with my husband told him "why did you wait for 2 months" fair enough, but I have a warranty for a reason and I'm going to use it because again, it's a part that a repair person from Hank's replaced. Repair man #2's "boss" tells him to take him off of speaker phone not knowing I can still hear him and says to him "do you have the part? if so, replace it and tell them to fuck off and get the hell out of there" Perhaps you want to try and track who repair person #2 was speaking with and train them on their customer service and professionalism.

Bohdan from Appliance Wizards did an amazing job. Arrived on time and fixed my dryer. I thought I…read morewould have to buy a new one. He gave me a flat rate to fix it and lived up to his promise. Ha also helped me clean out the vent at no extra charge. Highly recommend him.

From the owner: For over a decade, we have been providing top-notch home appliance repair services. Our experienced…read moretechnicians are dedicated to solving your appliance issues promptly and effectively. We pride ourselves on professionalism and customer satisfaction.

Great customer service!…read more My refrigerator suddenly started giving off a burning smell. Called the next morning and Angelo from Superior Appliance was there within an hour. Was very friendly and professional. From our conversation I learned he had easily 30 years experience in the industry, and it showed. Understood right away what the problem was, checked it out, confirmed the issue, had the part, did the repair and we were back up and running! Also very reasonable price. Highly recommended.

I had multiple problems with my gas stove and Angelo went well above and beyond my expectations to…read morerepair them. It required some creative solutions on his part but he did it and I couldn't be more pleased. I would highly recommend him without hesitation. He is prompt and very experienced. Voula who runs the office and books the appts. is also very friendly and accommodating. They really try hard to make sure their customers are satisfied.

SCAM ALERt! He was late and changed appt 3 times til 10 night said he was busy then showed up…read moredressed up like he just came from flip club. Then forgot his tools at home and wanted to come back the next day with extra $100 charge and blame "the client" for strip screw. Big screw-up waste of time do not refer. -use at your own risk!

I had a dryer issue. He was quick to respond and did a great job with the repair. It sounds better…read morethan it did before it broke!

I've used them a few times over the years, to get a washing machine repaired and to buy a fridge…read moreand stove. They were quick and efficient and very reasonably priced. Would use them again in the future with any appliance issue I had.

I thought my dishwasher just needed a repair but it was an electrical problem. Jerome and Kevin…read morewent above and beyond and made it very easy for the electrician to repair the line. They installed the dishwasher and took care of some plastic that was stuck in the drain plug. Their service was outstanding and very reasonable. My washing machine broke down a week after the dishwasher. It was 25 years old. They told me it wasn't worth repairing. I was so impressed with them that I bought a rebuilt machine from them. I highly recommend them for any type of appliance service and rebuilt machines.

horrible experience!! they came to repair our fridge, not…read moreonly did they charge us for a repair... that was never repaired. the repair person argued and threatened us in our own home. still broken appliance. :( DO NOT USE THIS COMPANY!!

Their very slick website says that they are able to service LG products but as it turns out when a…read morepart is required they aren't actually certified by LG and so can't get any parts. I paid $280 for them to diagnose a problem they couldn't fix only to have to pay another $200 to LG themselves to come out, diagnose the same problem, and install the part. Avoid this company at all costs.

Arrived late for my appointment. Did not come prepared with all the necessary tools to do the job…read more Had to ask me for a towel to use to protect my dishwasher while working on it. Damaged my kitchen floor when he pulled the dishwasher out. Did not take responsibility for the damage done. Threatened to curse the money he said he was going to refund but never did! Plus my dishwasher was not fixed and I am out over $500 for nothing. Be warned. Apprentice charging professional rates. Inexperienced, unprepared, not on time and extremely disrespectful.

They take forever to fix whatever you send in and also i had the worst experiance ever with them…read morebeing insanly rude towards me.