Mike was very prompt in his responses, punctual, professional, fair, and helpful. He provides a…read moregreat service for people whose schedules are limited. My Vespa is running great And it was so worth it!

Awesome! Mike has worked on several requests and always does a wonderful job! Latest was a tune…read moreup on my Raider and it's running great!

Before buying my first Harley-Davidson, my Dad said we got to go see Hank and talk to him about…read morewhat you want to do to it. So my father and I went to Widowmaker Custom where I met Hank and Patrick for the first time. We talked about what I wanted to do to a bike, he offered his advice on my plans, and we came up with what was going to be an awesome motorcycle. I found the bike I wanted, bought it, commissioned some work, and the work was unparalleled in craftsmanship and quality! Unfortunately before it could be finished, a man caused me to wreck my beautiful machine. As I laid there on the asphalt with my arm shattered, I called my Dad to tell him I'd had a wreck. 5 minutes after talking with my Dad, Hank Thibodeau was at my side checking on me! That is something that I will never forget and goes well beyond customer service...that's what a friend would do! Long story short, the bike was totaled, my arm required a couple of surgeries, and the court settlement took almost 18 months to get; but I finally got a new bike in August and it is at Widowmaker Custom right now getting some work done! I cannot recommend Widowmaker Custom enough! If you want something custom done or just want your bike serviced without filing for bankruptcy, go see Hank and Patrick at Widowmaker Custom!

Great customer service, Great knowledge and know how. if you haven't used these guys , you need to…read morestart. I was more that happy ,service and value of the work done.

I bought a used Genuine Roughhouse. Brought it to Dave and Combustion Cycles. It wasn't running…read morewell. They assessed the issues, and delivered on the tune up and repairs. The scooter is running great now and is my favorite one I've had. 2 days to assess and 2 days to fix. Unbelievable, 4 business days and I was good to go. They also used to maintain and fix my previous scooter. I really appreciate the 6 year relationship I have built with Combustion Cycles.They keep me maintained, on the road and safe. The highest level of service and repair that I have encountered with any business. I highly recommend their work, professionalism, and care. Thanks guys!

I don't normally leave reviews like this, but after weeks of dealing with this situation, I feel…read moreother motorcycle owners deserve to know what happened. We took our motorcycle to this shop for diagnosis of a warranty-related concern. We did not take it there and tell them to repair whatever they wanted and send us a bill afterward. At no point were we provided a quote for repairs before the work was completed. At no point were we contacted and asked to approve over $1,000 in repairs. At no point did we authorize the labor or parts that were installed. Instead, we were informed the bike was finished and then provided what was labeled as an "estimate" after the repairs had already been completed. An estimate is supposed to help a customer decide whether they want the work performed. It's hard to make that decision when the work has already been done. What makes this even more concerning is that the owner later admitted he could not produce any signed authorization approving the repairs. No signed repair authorization. No signed estimate approval. No email approval. No text approval. Nothing. The owner also stated in writing that it was his decision that the issue was not a warranty concern. Rather than contacting the warranty company before repairs were performed, he made that determination himself and completed the work first. Think about that for a second. The shop found time to diagnose the bike. The shop found time to perform the repairs. The shop found time to install parts. The shop found time to create an invoice. The shop found time to decide the failure wasn't warranty related. But somehow there was never time to call the customer and obtain approval before moving forward. Throughout this process, getting answers and documentation was a battle. We repeatedly requested paperwork and records. We were given changing explanations, references to documents that could not be produced, and excuses instead of clear proof that the repairs had actually been authorized. As business owners ourselves, we understand mistakes happen. What we don't understand is how a shop can complete repairs, present a four-figure bill, and then be unable to provide documentation showing the customer approved the work. If you choose to do business here, protect yourself. Get copies of everything. Get every estimate in writing. Get every authorization in writing. Do not assume you will be contacted before work is performed. We certainly wish we had. For those asking what the issue was... Went in for not starting until warm, they found some valves had no clearance and fixed them without letting us know until after it was all said and done, stated it was over 8.5 hours of work. On their website which anyone can view, a customer only authorizes 1.5 hours of diagnostic work, to which then the customer is to be contacted if they need to go further to get authorization from the customer. None of that was done.

Got my bike worked on with in no time and was greeted very nice Love the shop inside. And Mr…read more supervisor "black cat" great prices

this place is the best, Patrick is a great dude he responded to my calls and messages quickly and…read morekept me updated on the progress. He put a tire on for me, i got the rim back with absolutely no damage and worked in a very timely manner, and put grease on my seals for me! I would recommend this shop to anyone he does great work and is overall a great guy. his pricing is also very fair and he does stuff right the first time. 5 stars all day long

This is the best motorcycle shop I've ever been to. Mark and team are incredibly skilled at what…read morethey do, and customer service is unmatched. They have gone above and beyond for me whenever my Indian Springfield has needed work. They have done brake replacements, sensor replacement, fixed my leaky exhaust, and changed my wheels and tires; all a great price. If you need work done on your bike, do yourself a favor and go to Mark's.

These guys are the best! From the moment you talk to Mark you know he's honest and decent and will…read moredo his best for you. He did my fork seals a year ago, and one of the seals started leaking a bit after a while. A year later I called on the weekend and left a message. First thing Monday morning he called me and offered to rebuild the forks with new bushings etc... and he absorbed the labor cost. Super nice guy and always does the right thing by his customers! Highly recommended!

Honest, knowledgeable, great guy to have work on your bike. I was really impressed by the customer…read moreservice he provided. I would recommend Joe to do anything motorcycle, he knows his stuff.