If I could give zero stars, I would…read more My Kawasaki Ninja 650 has been at Jim Trenary Motorsports for about two months, and the entire experience has been frustrating from start to finish. Communication is terrible. I was told on at least 15 different occasions that someone would call me back, and I only received one callback--and that's because I kept calling them repeatedly. The biggest issue was the diagnosis. It took them about three and a half weeks just to diagnose the bike. Their Kawasaki technicians couldn't figure out the problem, even though I told them from the beginning that it was likely a welded gear caused by overheating, which is a known issue on Ninja 650s. Instead, they diagnosed it as a clutch plate issue and ordered parts for that repair. After waiting over a month and a half for the repair, they put everything back together and the bike had the exact same problem. The original diagnosis was wrong, and the bike had to be torn back down to address the actual issue. Adding to the delays, after the parts for the first repair had already been delivered to the dealership, I was informed that they had been misplaced in the parts department. From what I was told, a newer employee accidentally misplaced them. I understand that mistakes happen, but it still resulted in additional delays to a process that was already taking far too long at that point. What frustrated me even more was that after the correct parts arrived and my bike was waiting to be reassembled, I was told the technician had started working on a different project and would not be able to get back to my bike until the following week. After my bike had already been sitting there for nearly two months, I found it hard to understand why a newly arrived project was being worked on before a customer who had already been waiting that long. Even after the second repair was completed, I still wasn't contacted. I had to call them myself to get an update. During that call, I was told the bike was back together and only needed a test ride before pickup. I was then told it should be ready sometime that week. Overall, the communication, diagnosis, turnaround time, and customer service were extremely disappointing. I spent weeks waiting for callbacks that never came, dealt with a misdiagnosis that could have been avoided, experienced delays caused by misplaced parts, and repeatedly had to call for updates myself. Based on my experience, I would not recommend Jim Trenary Motorsports.

I would give it no stars if I could. The customer service is bad all around. The wait time was…read moreridiculous and when I called up there all I could get was a voicemail. For this to be a private business the owner is very arrogant and rude in how he talks to people in general. Very bad communication all together I can see why this business only has 2.5 stars. I have heard worse from previous customers as well and wil not be using them ever again.

This Business Deserves Five Golden Stars!!!…read more Exactly two weeks ago, I used Yelp to find roadside assistance for a vehicle lockout, and I'm so glad I found R & R Roadside Assistance! I had the keys to my car but had accidentally locked a steering wheel safety device on it while parked on a side street near my job, deep in St. Louis City. Brandon from R & R immediately responded to my request via Yelp and text, giving me a quick quote and reassuring me that he could help. He arrived in under 40 minutes and solved my problem with ease! He even recommended I find a towel or sheet to catch any debris from the job, which showed how thoughtful and thorough he was. Fast forward to today: I get word that a neighbor locked her keys, phone, and pet inside her car. I didn't hesitate and reached out to Brandon again. Though I wasn't the point person on the ground this time, I let him know someone else would contact him with the details, and Brandon made it clear he was on his way to St. Louis County. True to form, he arrived in under 40 minutes and saved the day once again! What really stands out about Brandon is not just his skill, but his personality. He's funny, friendly, and extremely careful and respectful of the vehicles he works on. R & R Roadside Assistance has impressed us at every turn, providing nothing short of white glove service. I highly recommend R & R Roadside Assistance and Brandon to the entire Yelp Community!

Amazing to be honest. Rocky who is the owner came out and found the best place nearby to take it…read moreto saving us a lot of money because we were going to take it someplace else. He gave me some tips on a couple minor fixes on my van as well. Really stand up guy. I was not looking forward to having to deal w a tow truck company and this made my day.

Needed assistance with a tow after an ordeal with AAA roadside and he was very helpful. Towed the…read morecar professionally, great price, friendly and very knowledgeable which was greatly appreciated after having two drivers at other companies that clearly knew nothing about cars. Highly recommend!

I called them for a toe and they didn't answer, but call me back when less than one minute…read more We didn't end up using them only because they were not connected to my insurance where I don't have to pay out-of-pocket first and wait to be in reimbursed. However, the communication was fabulous and I highly recommend using their services.

Experienced car trouble headed home last night around 1am. Called around to several different…read morecompanies and the prices were outrageous as well as the wait time. Called Big Brother's Towing, spoke directly to the owner very professional guy gave a great estimate compaired to other companies. Arrived in under 20 mins, hookup took less than 10 mins and we were on our way. Great service Great price and would highly recommend this company to anyone with car troubles.

From the owner: Here at Big Brother’s Towing we provide a quality service at half the price of other competitors…read more We have a very professional and friendly staff who take pride in responding quickly and getting you where you need to go.

This morning had a flat tire, our tow truck driver Aaron was great! Very polite and very kind…read more making my morning better need more people like Aaron in this world! thank you

I was in a difficult place for a break down. The folks on the phone said 20 min. He called me in 5…read moremin and was there in 15 minutes. His main concern was MY safety . Outstanding customer service and care. I believe his name was Muhammad. If we take time to complain, we should spend more saying Thank You!

Would give zero stars if I could. Dirty people, dirty business and extremely unprofessional. Do not…read morebring children near, all employees look like possible threats.

Damage property denied liability.. don't sign for property until you see it.. they will lie and…read moredeny with prove.. MAY GOD show the trith

Our car was stalled at Jewel's on 88th and Ridgeland. We were able to get it going but it would…read moreonly run for a few blocks. I was given the number to A2B Towing. Spoke with Alex and he sent one of his guys out right away. Andy showed up to help us. Andy was very professional and kind even in this heat and humidity. He got the car on the flatbed and took it to our mechanic why ch he knew too. I can't express how nice Andy was. He was able to get the car to have power to roll the windows up. He also sent us pictures of where he put our car. Andy and Alex are 2 great people to do business with with. Hopefully I won't need them again but if I do, that will be my first call. Thanks again! I can't wait to tell my friends

TL:DR - Super painless experience. Quoted an hour to get to me, ended up being 20 min. Everything…read morewas automated via text, confirmation of tow, notification of driving coming, driver being 5 min out, payment receipt, and completion. Reasonable price, and really friendly service. ----------------------------------------------------------------------------- I just want to say I was really impressed and happy with my overall tow experience with A2B. You always get worried working with any tow agency in terms of getting ripped off and bad overall experiences. But I called A2B, the dispatcher was very friendly over the phone, and did let us know they were backed up today and said it would be about an hour before someone could get to us (another company had already said it'd take them about 2 hours) and gave me a quote of under $100 all in to tow 5 miles. After confirming,, they took down my location, my destination, and my phone number. She then let me know I'd get a text letting my know when the driver was on their way and when they were 5 min out. Then I get an automated text confirming my tow. Less than 5 min later, a driver called me, to confirm my location, and get details on my car. Didn't have to wait an hour, great. I got a text saying he was on his way, then another text saying he was 5 min away. All in all, I waited about 20 min from calling to the driver arriving. The driver was super friendly, and very quick. The car got loaded onto the bed within 10 min of him showing up. I completed payment, which was the quoted price, and we were on our way. He took photos of the car before loading to confirm it's condition, loaded it, and was super quick to the garage we had the car towed to. I dare say he was faster than us. All I all it was super painless experience. I'm glad I took a change on A2B and wouldn't hesitate to use them in the future.