Wonderful experience with this company, very professional and customer oriented. Very honest business people and reliable.

I signed a contract for my master bathroom being remodeled on July 9, 2021. Because of ongoing issues & others that have come up I wanted to do a review five years out from start of project. I originally had a self employed contractor that started the project but only got the bathtub installed & about 1/3 of the wall tile in the tub/shower done before quitting because I had a plumber check his work on the tub installation as he was not a licensed plumber & installed the tub & faucets. Triton only provided the vanity cabinet with double sinks, & the quartz countertop. I provided for the entire project, the tub, faucets for the tub, shower doors, toilet & all floor tile which I paid separately for its installation. Triton was to install the vanity with the quartz countertop & double sinks & touch up the bathroom walls that were messed up during installation. I paid separately also for the shower tile to finish its installation to reach the ceiling. The left side sink was not properly installed flush to the countertop so when cleaning it has black gook pour down around the sink & the faucets which I purchased somehow when installed I've had almost no hot water pressure. I did not replace light fixtures, the vanity mirror or medicine cabinets. My cost was $11,500 for a job that was unprofessionally done with several basic flaws like the sink & water pressure which I don't know what happened. I do know the project manager on my job was fired before the work was finished so I guess the shoddy work on the sink was his workmanship as he installed the vanity. If five years out my master bathroom project shows the signs of poor workmanship don't do a renovation project with this company. I never called them back about the issues as I was so tired of what little work they had to perform taking like 3 months to finish & mainly because the project manager would tell me when he'd return to do some work & I would have to call when he didn't arrive to say things like he had to go to Orange Park for something & couldn't come & did things like that numerous times & not showing up for the job. read more

Unfortunately, I have to update this after having issues well within my warrantee. Previously they had to come out three times to fix the supplemental roof portion. Recently, I went into my attic to take down some boxes and found large pieces of shingles throughout my attic. I called the company and was told to take pictures and sign some form before they would take care of that. I complied on Feb 9th and yet I still have not been able to get the issue resolved. The ownerm Chris Malone and the Project Mgr Ryan Marlow have ignored my calls. I spoke with someone on the 21st who said he was the Director and he said he would call back and yet he has not. This is UNSAT!! Chris was willing to talk to me when he was trying to get my business and now he is ghosting me. read more

Triton Roofing & Restoration - Just one of the many roofing shingles left in my attic - Roofing Near Me - Fleming Island, Florida

If you decide to use Triton roofing that is up to you. I can only tell you my experience (which was less than stellar). This is quite long but you need details for context. Our salesman, we'll just use his initials KH, gave us a lengthy sales pitch & quote. My wife mentioned that we had a roof replaced on another house not long ago and the contractor overestimated the shingles and charged us for them but then took the shingles when the job was complete KH assured us, we would be "credited" for any extra shingles. We were able to negotiate the price a bit since we had a few previous quotes and felt comfortable with the price and product so signed the contract. I will say that KH did mention that the first two sheets of plywood would be included but anything above that would be at a charge. That is the only additional charges that were discussed. The installation was uneventful and I was able to observe the entire thing since it was done in one day. There were a few minor issues with the ridge vent, a torn shingle, and such but they were able to come back quickly and fix it. So, the roof itself isn't my issue, it's the way that they try to add additional costs. I got a call from KH and he said they used 5 sheets of plywood and I would need to pay for the additional 3 sheets. I told him I watched the entire installation and there is no way they used 5. He went on to tell me he had receipts and photos to prove it and sent me a photo of my roof that shows a different colored sheet of plywood on the front that he claimed was new. I was taking pictures myself during the installation and was able to show him where that odd colored piece of plywood was already there when they were tearing off my old roof. Eventually I was able to talk to the crew that was on site and verified that I actually only used a total of 3 sheets not 5. KH never did show me the receipt he said he had. Now it's time to pay the balance of the contract and KH informs me that we owe for "double felt" removal. He showed me a picture of my roof and we did have double felt under the shingles but it was NEVER disclosed that this may be a charge. However, now that he wasn't getting the additional money for the plywood, suddenly this is the first I'm hearing about this charge. What choice did I have now? Of course, I'm getting a bit upset because I feel he is trying to pull extra money from me when this roof is already costing me a small fortune (insurance is not paying for this). He said I am trying to take money out of his pocket since he works on commission. He works on commission? Maybe that explains everything. We had seven bundles of shingles left over so, we told KH that they were on the side of the house and someone could come pick them up and the credit should more than cover the cost of the felt removal. He said he would send someone out to get them. I told him I would pay the final invoice once the shingles were picked up and the final total was reached. After I got the final bill, the total had not changed. Several exchanges with the office staff and finally the owner got me a "consolation" of $100 off. No apology for their salesman trying to run up my bill only a statement saying that they don't buy back shingles and he shouldn't have told me that. In fact, they didn't offer anything until I proved that he said that by sending the owner text showing where he did. Again, this is just my experience, yours may be better. My assumption is that they are used to dealing with people paying through insurance so they can pad the bill and the owner either doesn't know or doesn't care. I mean we're talking about $100 on a $23,000 roof. I was not looking for a free ride just to pay what was on my bill and not extra's that I did not get. Honesty goes a long way with me. read more

See all