Shawn is a lovely person, he really values his one on one time with patients. He actually listens,…read moreand will do the work necessary to get you through an injury rehab .

This was the best physical therapy clinic I have ever been to. I went for many sports related…read moreinjuries throughout my years in Jr high and high school sports. Pulled hamstrings, quads, sprained ankles you name it, I've probably had to deal with it! But being able to get stem treatment and ultra sound done was always so helpful. Not such a fan of the stem... To me kinda feels like ants crawling all over your skin... But I just deal with it because the results are amazing! Heating and icing as well were recommended, as with most injuries! But being able to come here and get some work done with the therapist, leaning new stretches and exercises to help warm up the muscles to stretch them more still helps me to this day! Thank you Physical Therapy Associates!

The entire team at South Sound Physical Therapy has been great to work with. I really like the…read moregenuine kind & positive energy atmosphere (not over-the-top fakey-fake, the team has great working relationships with each other & it is passed on to patients). The ladies (especially Ebony) at the front desk are friendly, efficient, and are willing to work with a client if there's an issue, as long as it's quickly resolved (I forgot my wallet on my first visit). As I come from afar, it's appreciated when the staff is able to work with me if the traffic is horrible (beyond my control, although I give myself 1.5 hrs to commute from south of Olympia, normally 45 min. drive). A++ The therapy technologists are always ready to help, know exactly which exercises to do, how to smoothly transition from one to the next, making it an easier process, and creates a routine for patients to follow- kind of like learning a choreography. My therapist Lani has been invaluable: immediately immersing me in the scientific knowledge regarding my condition, ecstatically answering my many minute detailed questions, and giving me as much detailed information as my brain could absorb (she's passionate about sharing info). This valuably deepened my time, investment, & working with her has been a life changing experience for the better, as I'm able to understand my condition, limits, & how to overcome them in healthy & productive ways vs. continuing to damage & push thru pain. She is VERY GOOD at making hand braces & ensuring they fit right. I had a major plumbing issue a few days after receiving them, and after 3 days of shoveling, my hands & wrists were irritated, but not thoroughly trashed due to the braces' protection & the exercises I had been doing to strengthen my fingers. The next day my hands recovered after a heated tens session, exercises, and adhesion scraping Lani did after carefully evaluating the damage. Overall, I 100% recommend SSPT & IRG to anyone who may need the services they offer. It was definitely worth my time commuting the 1.5 hrs thru bad traffic to get there. THANK YOU IRG & South Sound Physical Therapy! Thank you to your entire staff!

This is a well-run practice with friendly, attentive front desk staff. The stand-out is Dayna…read moreBriggs, the physical therapist who tackled my various ailments with great skill, a compassionate manner, and the use of educational tools and motivational encouragements for me to work on my healing. She is a lovely, kind, and attentive practitioner. I can't say enough good things about this special person!

Customer service is slow and unorganized. Times told to show up are incorrect and left with long…read morewait times. No apology when I show them the messages.

This location was SO unprofessional. I was seen at this location pre-pandemic for a post op…read moretrimalleolar fracture. I should have written this review a very long time ago but I don't like leaving negative reviews. Hopefully things have changed since that time but this was not a good experience at all. My initial visit was just assessment and paperwork. The second visit was a nightmare. I checked in for my appointment and the lobby reeked of sweaty body odor. It was so strong and disgusting! I assumed it was another client waiting to be seen. I couldn't wait to be picked up so I could leave the lobby area. My appointment was with the manager/PT gentleman. As he led me back to the table I realized IT WAS HIM that smelled so bad. I just didn't even know what to say to him!!! Almost an hour I had to sit through that smell and him and the other therapists just talked and gossiped the ENTIRE time. Just YAPPIN!!! It was SO loud, smelly and uncomfortable. I ended up cancelling all my appointments there. Left with a migraine. There was no way I was returning to that. I ended up rescheduling all of my appointments at the Lakewood location with a traveling therapist. Unfortunately she was filling in at the UP location, so I went there to see her. This time, thankfully, there was only one other therapist with her client. However, she happened to recognize me from my first visit/assessment with her. It was obvious she recognized me and had a bit of an attitude. I thought maybe I was just being overly sensitive perhaps. But then my therapist noticed her behavior as well and we tried to stay away from her. I would normally end my sessions on the seated stepper for about 10 to 15 minutes. There were about 3 or 4 of these type machines available. This therapist brought her client over and told me she needed the machine for her client and to move. The exchange was so uncomfortable that her client said no that's okay I can just go on this machine here. My therapist and I just stared at each other in disbelief. The blatant attitude was just gross and unnecessary. Needless to say I am in current need of a physical therapist and I would NEVER EVER go back to this place again. Enter at your own risk!!!

We started coming here to help our son after he broke his wrist - and we are really happy to be…read morehere! The front desk is kind, patient and efficient. Location and space is awesome and convenient. Our trainer, Chaz, has been so great! He is so knowledgeable and patient - yet pushes to grow strength! Every session is unique to the patient and it has been a good experience. Highly recommend!

From the owner: Sports performance Post-surgical rehab…read moreReturn to sport Personal training Group fitness classes

I sprained my ankle and needed to strengthen muscles to regain use of it for my teaching job before…read moreschool begins. Luckily I was able to be seen here within a week and was impressed by the level of care I received. Chelsea took her time to explain my injury and exercises, as well as answer all of my questions. I received an astym treatment (new to me) to help the soft tissue heal more quickly along with exercises to complete at home after practicing them in the clinic. I'm looking forward to gaining strength and mobility. Highly recommend this PT clinic and Chelsea!

I've been to multiple physical therapy clinics over the years for the same shoulder pain that I've…read moredealt with for nearly five years, made even worse after a car accident. I honestly thought this was just something I'd have to live with because no other clinic had been able to provide lasting relief. Then I came to ATI. The progress I've made here in just six months has been greater than anything I experienced at any previous physical therapy clinic. For the first time in years, I finally feel like I'm healing instead of just managing the pain. Because of that experience, I decided to extend my care and start treatment for other issues I've struggled with since childhood. I'm only one month into this new treatment plan, and I'm already feeling years of pain being released. It's been incredible to experience. The staff is what truly sets ATI apart. Linda completed both of my evaluations and has been amazing from the very beginning. She is incredibly knowledgeable, thorough, and genuinely takes the time to understand what's going on. She explains things in a way that makes sense and creates a treatment plan that feels personalized rather than routine. Frank, my PTA, has been just as exceptional. He's encouraging, patient, and walks me through every exercise while making sure I'm doing them correctly. He knows when to push me just enough to help me improve without overdoing it, and his encouragement has made a huge difference in my recovery. Morgan and Kim, the OSS team, deserve recognition as well. They keep everything running smoothly with scheduling, reminders, and helping the therapists, but they also go above and beyond to make every patient feel welcomed and cared for. One of my favorite things about ATI is that they see you as more than just an injury. We often talk about life outside of physical therapy, and they've taken the time to get to know me as a person. That genuine care creates an environment where you actually look forward to coming to your appointments. If you've been dealing with chronic pain, recovering from an injury, or feel like you've tried everything without success, I can't recommend ATI enough. They've truly changed my quality of life, and I'm incredibly grateful for the entire team.

Staff are great and wonderful caring and compassionate,absolutely amazing!.gracias best physical…read moretherapy.

I have been so happy with the team here! From the front desk PSS to the Physical Therapists, they…read moreare all top notch professionals. I have had great care and wonderful results. I must add that they are a very fun team that keeps us motivated and entertained throughout the healing process.

They double booked my ssecond appointment. Their parking situation is bad. All patients are seen in…read morethe same small room. They are not nearly as good as 2 other PT places I've been. There was also little continuity between therapists and therapists did not seem to discuss clients ongoing treatments. The place I'm at now (OS&S) has weekly meetings discussing client progress and treatment approaches. And they are way better. They also send a "ratings email request." I suspect they do that to keep ratings offline and specifically off of yelp. There are better PT places out there.

Great service from the DR. and the staff. The main reservation line isn't as accurate as the…read moreinformation provided by the young ladies at the front desk. I can't speak highly enough about his assistance and how they help to put your mind at ease.

I was pleased that I could get an appointment here without waiting a long time for availability…read more After my first appointment, I had a follow-up scheduled two weeks later. The day of my appointment they called and said the doctor had a surgery that afternoon and had to reschedule. Two weeks earlier it was open, and the day of... suddenly he has a surgery scheduled. Hmmm. I was un happy but not the end of the world. They saw me at the end of the week. I had a clipping taken for testing which the doctor told me they charge for but insurance should cover it since it was for testing. My insurance covered part of it. Not a big deal. I received treatment for my toenails, so I had a follow-up 3 months later to check my nails. The doctor said it looked good. Then he clipped my toenail as he was looking at it, which it was already very short because I had them clipped and thinned in a pedicure, so there was nothing to really get, but he was looking at them. He said they looked good and I was done with treatment. I got a bill from the office that included a fee for him clipping my nail, even though I wasn't told I would be charged. My insurance did not cover it because it was unnecessary. I vent back and forth trying to talk to someone and waiting weeks for a call back. When I finally did talk to someone I was upset about being charged when nothing was done, and that it wasn't explained to me that they would be charging me, they said "too bad". I asked to speak with the doctor since the person on the phone had no other remarks, and never heard from anyone again. I will not be referring them to anyone I care about. I have seen 3 other podiatrists and never, ever, been charged for a curious single clip of a toenail just for their viewing. I even received thinning and ultrasound and not been charged like that. That's not care, that's scamming.