I bought a LivingSocial deal for a two week youth theatre camp for each of my daughters. When the time came to register (because purchasing the deal for a certain session wasn't enough), I called the number listed. The call went straight to voice mail, which was an automated, "You have reached 210-..." robo-voice and then told me the mailbox was full. I went to their Web site and tried emailing them from there, but I never got a response.
We tried going to the theatre itself (a term I use loosely, since it's in a strip center) and, as I expected, there was a sign on the door saying, "Due to personal reasons, camp is cancelled this week. Call after August 21st for a refund."
No outgoing message, no phone calls or emails, nothing sent to LivingSocial to make them aware of the situation. Just a note on the door.
I sincerely hope that nothing tragic happened to cause this mess, but life happens and we should be sympathetic to others' situations. But when you own a business, isn't it common sense to let those who have pre-paid for your services know if you have to go back on your commitment?
I am appalled by the lack of communication and wonder if this is one of those "escaped under cover of darkness before anyone could figure out what we've done," situations. The place doesn't even have a phone number -- just a personal cell phone that gives no indication of who or what you've called.
If this place reopens (and I have my doubts), I'd stay away from it and find a legitimate place for your kids to learn theatre. read more