When I dropped my car off for repairs, I had WeatherTech floor mats. Those floor mats were not in…read moremy car when it was returned to me. I called and spoke to Michelle and she told me she had to "look into" the situation. She called me back and said that no one touched my mats and she didn't have an answer to where they disappeared to. She said she was "sorry". When I told her that was an unacceptable answer, she apologized again and said no one there would take them. I was expected to accept that my mats mysteriously disappeared and "sorry" was sufficient. I was never offered any type of solution or compensation for my loss. This is all unprofessional and unacceptable.

John and Michelle will take care of your collision needs. The quality of work is amazing. I always…read moretake my vehicle to Geauga Unibody. I've also recommended friends.

I needed a tow because my car wouldn't start and I was away from home. The dispatcher sent a truck…read morepromptly, delivered the car to Weeks Automotive, as requested. I was pleasantly surprised that he called to let me know it had been delivered! It was a relief to have that confirmation. By any standard this is exemplary service!

Rick was very nice and courteous. He showed up when he said he would, even after our big…read moresnowstorm. I would recommend him.

My son took my car in for a brake job. The company had the car for an entire week. When my son got…read morethe car back, one of his handles were broken on the car. My son took the car back and they said there was nothing they could do. I called the company to talk to the owner, Nick Brunner and he said I was a scammer and was extremely rude to me on the phone. I explained that my son had just taken my car in for a brake job and that the handle to the door was broken. He went on to scream at me that the handle was already broken and there was nothing they could do. My son did tell them that part of the handle was broken, but they broke the other part. He refused to listen to me. They said there was nothing they were going to do about the broken handle which they broke. His company is denying any wrongdoing. Additionally, the brake light was still on in his car so the company just disengaged the brake sensor. I would never ever use this company again. I had contacted the Better Business Bureau and Nick Brunner did not respond. Attached is the letter that I received from the Better Business Bureau.

I took my wife's car to Nick's shop to fix a wheel sensor that went bad that was causing a lot of…read morewarnings to go off in her hybrid. The dealership wanted to charge just over $1k to fix it and Nick was able to fix it for almost half that amount! Other shops wanted to charge us for diagnostics when we already knew what the issue was. Nick was very friendly and confident in his abilities to fix any issue. We are very grateful for Nick's service and we will be taking our cars here from now on.

After my parked Tesla Model 3 was hit, the person's insurance led me to D & S. D & S received my…read morevehicle the morning of 10/29 and did not assess and submit a supplemental until 11/11 which the insurance approved immediately. D&S kept me in the loop and provided thorough information about the repairs needed and how the technicians would achieve this process in a timely manner. Once the assessment was complete, I was informed if parts came timely repairs would be done the first week of December at the top of the week and I'd be able to pick up my vehicle then. Harley did a wonderful job of communicating each step with me providing a timeline of when my vehicle would be ready. I was then informed it would take more time to put my vehicle back together than previously anticipated so my vehicle would be ready by 12/05 rather than the top of the week. Harley let me know the team was unable to complete putting my vehicle back together by EOD and my vehicle would be ready by 12/08 at the earliest and 12/09 at the latest along with approval from the insurance company of a second and final supplement for the labor to put my vehicle back together that the team did not originally anticipate. Calibrations and clean up weren't complete until 12/09. Harley then informed me the service writer was unable to finish sending the information to the insurance company by EOD 12/09. 12/10 the information / final supplement was sent over to the insurance company to review. I was finally able to pick up my vehicle 12/12 after I called the insurance company several times to expedite their review of the supplement money needed for the extra labor costs of putting my vehicle back together which D&S did not anticipate during their initial review. D&S finished calibrations and cleanup 12/09 but would not release it until they received the supplement from the insurance for the extra labor costs. The body work looks and feels amazing, you cannot tell my rear bumper was replaced. Only downsides, the technician my mom and I spoke to was unable to tell us if the vehicle had a full paint job. Once I went to my vehicle I was unable to access it as the technician forgot to take it out of service mode. I went back into the shop to find someone to take this out of service mode. My panel under my hood of car was not put back, however I popped this back on myself. I appreciate Harley's customer service and updates. The repair team unfortunately left me feeling unnerved about all the 'unexpected' extra work necessary after their review.

The delay in service and lack of communication regarding the timeline was extremely frustrating. I…read moredropped off my vehicle on April 14th with an estimated completion time of two weeks. However, the repairs ended up taking nearly a month. For the first 8-10 days, the vehicle sat idle in the parking lot without any repair work, damage assessment, or parts evaluation being done, which significantly contributed to the delay.They may have been busy with a high volume of vehicles, this was never clearly communicated to me upfront. I was not informed about any delays unless I personally called to check on the status.

They do good work and diagnosed the problem with precision. They work on Japanese and other foreign…read morecars. I've taken my older Honda there multiple times and was completely satisfied with the repairs.

Went there a few years ago having issues with my windshield wipers, they fixed for $90 , I ask if…read morethey could do a fuel pump and fuel filter change on my car and ask me for the VIN number after 5 days of waiting they told me they do not work on foreign German cars....oh well.

made an appointment to get my car looked at, they were super friendly on the phone as well as when…read morei came in to drop the car off. would totally come back to get service done here. quick and reliable!

It's been a few years since I've used them , but they were fantastic when I did . The last time I…read morecame in , I had asked how much it would cost to remove some paint traded in a minor accident caused by a senior citizen driver . I went there to get an estimate because she was going to pay cash for the repair to avoid risking having her insurance canceled . The technician took a look at it and said "I think that will buff out" and before I knew it he was running an extension cord out to my car and buffing out the damage . I was able to call the lady and tell her that she didn't owe me anything because of their kindness . When I have gone in for paid jobs, they've always been professional and worked with me and the insurance company .

The business doesn't practice good business practices. I was quoted a price and when I went to pick…read moreup the car it was $200 over my quoted amount and the only explanation was "the price is fair." I was told I would be given a cash discount that did not happen. Took the car in for front end damage and cosmetically it looks ok but now I have to pay someone for a wheel alignment. It seems if they were putting my front end back together and charging me over my quoted amount they could have aligned the wheels. I can't say I need auto body shops alot but I will not recommend any business that has bad business practices. I read the reviews and chose this shop based off those reviews, but the reviews don't reflect the service I received. Very disappointed customer!!

My issue isn't with repairs, as I did not have a chance for them, but estimate and evaluation. Last…read moreyear I unfortunately hit a deer with my 12-year-old car, causing a broken headlight, dented fender, and dent in the hood. (The deer ran off; hopefully it lived). D&S had the car around six days but evidently did not remove any parts. They marked it up and notified my insurance company that the entire front end would need replaced and repainted, more than doubling the estimate, and making the car a total loss. I do not understand why they did this, other than they appeared very busy with more lucrative repairs, but I am speculating. In any case, it put me in a bad spot, as my insurer wouldn't consider my getting another estimate, and other shops wouldn't accept a customer paying out of pocket. Around that time, a family member became very ill, so between hospital visits and assorted life things, I bought a new headlight, a used replacement fender, various clips, nuts and bolts, and repaired it myself (for under $500 with a fair amount of learning, but I still have the slightly dented hood). It passed the state inspection (with compliments, even). For a while I was concerned the car would come apart like the Bluesmobile, but it's been solid. And while I'm proud I managed it, my experience with D&S Chardon and the position they put me in added a few frustrations during a difficult time.

I've been there twice in the last week to pick up my car and BOTH times the new panel was not fit…read moreproperly to the vehicle. The first time, the new painted plastic panel was off by 1/4" and obvious from 10 feet away. The second time I went to pick it up, the 1/4 gap was corrected, but the panel was gapped on one end and bulged/squashed on the other. Certainly NOT a proper fit. Ok, just got back. They made it right and were very apologetic. Most of the front-end is held on with plastic clips and they were able to get it adjusted to a satisfactory point. Nice folks, but I was pretty fumed about going back and forth 3 times. In the end, the paint matches perfectly and they made it right.