I was in a minor car accident and the insurance company of the vehicle that hit me gave me a list…read moreof repair centers to choose from. I selected this place due to its proximity to my home. Good thing I did! When you walk in you are greeted with a smile by a kind receptionist. The office is clean and smells fresh, nothing like most auto repair shops I've been to . I came the day after Halloween and they had an amazing selection of quality treats! Once you tell them what you need they have you fill out a simple form and then you wait in the waiting area for the technician to come talk with you. I waited for less than 5 minutes. The technician approached me, introduced himself and asked me to show him the damage. After I did, he sent me back into the warm waiting room and took some photos. About 10 minutes later he had the repair paper work drawn up and we scheduled a drop off date. He told me a rental car will be ready for me when I drop off my car and they will handle all of the paperwork. Overall a pleasant and efficient experience. I'll have to update my review after I pick up my vehicle and scope out the repairs. If my intro to this company is any indication, the repairs will be top-notch.

My car was in accident is why I called my insurance company who gave my a list of repair shops. I…read morechoose caliber collisions in South. My car was in the shop for 30day it was finally ready on the 32 day my insurance company only covered 30days. I working with Lee at caliber Lee kept telling me the wrong fender my car was ordered which made me keep the rental 32 days which I was 2 days over my limited to keep the rental I was given the impression from Lee at caliber he would get the insurance company to cover the 2days extra days I tried calling Lee st caliber he made me think he could get me the extra 2days but wasn't the case I had to pay out of pocket for the 2 extra days ..Lee was supposed to call and let me know if he could make thst happen unfortunately thst was not the case. I didn't get a call from Lee at caliber I decided to go to caliber to see if my car was ready I did i tried calling Lee at caliber before going over to caliber they kept telling me Lee would call me back that he was at lunch it was after 2pm and I didn't get a call from Lee so after taking the rental back I decided to go to caliber to see if my car was ready. It was but I didn't get a call from lee at caliber to let me know..i just went on my own hoping it was ready. If I hadn't went to caliber that Friday I would have had to wait until Monday because they are closed on the weekend..i asked why didn't I get a call from him explaining he couldn't get my insurance company to cover the extra 2 days or could caliber reimbursement Lee advised caliber doesn't reimburse Lee said that was stated in the agreement thst i signed for them to do the work. That wasn't brought to my attention when I signed the release for them to work on my car. I wished Lee at caliber had been up front with me instead of gaslighting me that l He could get my insurance to cover the extra 2 days..Lee kept insisting he could get the insurance company to give me the 2 extra days over my limit. So I had to pay for those 2 extra days out of my own pocket..I'm a retiree and funds or limited I had to borrow the extra money to pay for the extra 2days..I'm this review to warn anyone who does business with caliber that they don't have the power to make my insurance company to pay for the 2 extra days over the limit that is stated in my policy .

Had a really great experience working with Kurt after my car was totaled. He helped me to make sure…read moreI was able to gather all my personal belongings, removed the license plate for me, and had all the paperwork submitted to insurance within a few hours of me stopping by. I spoke to Kurt on the phone a few times, and it was so easy to get in touch with the shop which can be rare!

McCarthy's was a superb experience. Pat worked wonders with the insurance companies. The body…read morework was immaculate. My car car is 17 years old and had front right corner damage. McCarthy's part fitting and painting makes it look better than new when compared to the left front. When Pat accompanied me into their shop area, I was astounded by how clean and well organized the entire area was.

The people that work there are very unprofessional and rude. They need to learn how to handle…read morecustomer service and treat customers with respect. Brian the manager has no authority over his staff and the two ladies that work upfront as customer service staff should not be allowed to take care of customer service issues. Valarie is very unprofessionals, rude and disrespectful individual. She should be fired immediately. I took my business elsewhere I will never use them for anything in the future and I don't recommend this place to anyone. Awful treatment, awful Management awful staff

Update now that I picked up my car today- I had a great experience from start to finish. They have…read moreprofessional staff (Valerie and Trevor in particular) who don't rush you, answer all questions, and know their jobs well. Trevor walked me line by line through the damage and the estimate. Valerie knew every answer to every question I had. My poor sedan needed bodywork and they handled everything with the insurance, had the rental car ready within 20 minutes of my arrival to drop off my car, and finished the job a full WEEK ahead of schedule. Not only this, they returned my car fully washed and detailed on the inside. I highly recommend Gerber Collision.

Longstreet is no longer the owner of this company. He sold it to the new owners and retired…read more Customer service there is very poor due to the new man they assigned to interface with their customers and it seems they give priority to the larger jobs first ...you have to wait if you have a smaller job. It took approx. 5 weeks to complete a front bumper repair. I brought the car in twice, scheduled the first appointment, waited 2.5 weeks went to pick up the car ...nothing was done. They stated they got busy. I scheduled a second appointment came to pick it up after another 2.5 weeks and found they only partially painted it, they stated the insurance company only paid to repair the damaged area. $1200 to the insurance company for a partial front bumper repair? Wow! They did not even use the proper plugs on the bumper, black screws instead and they chipped the paint on the lower bumper. Color was a mismatch ...more yellowish pearl than the white diamond paint on the rest of the vehicle. They left scuff marks on my steering wheel, ruined the upper interior drivers door lock knob, left splotches of dark small paint drops in several areas on my exterior paint. I am sure how they expect to stay in business when they schedule a customer, keep their car for 5 weeks for a stated 3-4 day job and do nothing at all the first time. They wanted me to bring it in a third time to paint the entire bumper, put in the proper plugs as I requested. I declined due to the additional damage they did to my car and the time already spent . ..I opted to take it elsewhere for repairs at my expense. I did not believe nor trust them to do it correctly at this point. This shop is not recommended at all it's not the same as when Longstreet owned it ... I normally do not write reviews I only did this to possibly save someone else the long awful experience I have had with this company and the new owners.

Overall: Paintjob was good. Customer service needs major improvement. Also, they really should have…read moresome type of system that lets you check the status on part orders and overall status of your car. (For example: Waiting on parts, waiting on paint, etc...) When I showed up to Longstreet for the first time, the gentleman sitting at the front desk noticed my badge hanging from my jean pants belt loop. He instantly expressed his issues with the company that I work for and how they no longer use him as a body shop. As a customer, I immediately felt unwelcome and concerned about the quality of work he would do on my car. I decided to go forward with the repairs anyhow because they were recommended to me by someone else and they were on the list of preferred vendors from whatever insurance company the other party involved had. My car took over a month to repair. I called Longstreet numerous times to check the status of the car, and each time they gave me a date and were unable to meet it. The paperwork states that the "Promised Date" was 6/27. After 2 weeks, I was told July 2nd. After July 2nd passed and I called they told me, again, mid next week (July 9th). At some point I was told that the car was being painted and should be ready by the end of last week, indicating they would call me when it was ready. I waited... no call. Yesterday, the 14th, I was told I could come and pick up my car. Understand that I have no knowledge as to the amount of time that it is going to take to fix my car so I was fully relying on their estimated dates. When I returned to pick up my car, the man at the front desk made sure to tell me that they have been really busy due to the storms that have been going around. Not sure if he was trying to provide me a reason as to why it took so long or not... but it sure sounded like it. Regardless, it should in no way have any impact on me. It's easy - first customer in, first customer out. As part of his explanation for the tardiness of my repair, he explained, "We had a guy who had a tree fall on both of his cars in his driveway." This makes me believe that he fixed both of his cars before mine! This guy should not be involved in any customer service whatsoever. He is not a people person... or perhaps he just doesn't think before he speaks. When I picked up the car, there were two scratches on it that I did not remember being there before. They chose not to try and buff them out until I mentioned something. Immediately, two people came out and starting waxing the car. They were able to remove them as they were not deep... but why did it take me saying something to get this done? Even if they were there before the accident... wouldn't you want to make the car as clean and shiny as possible so that your customers feel fantastic about receiving their vehicle back in perfect condition? Additionally, they were missing a part for my car. They told me I will need to come back and have them install it. It is just a rubber gasket that goes near the hood to keep water from entering the engine bay. It is a 5 minute install part. I find it interesting that they let someone leave with their car and not all of the parts that are listed on the invoice / repair bill. Perhaps I am high maintenance, but after your car is involved in an accident and you have been driving around a rental for over a month, you expect the work to be done well. Longstreet did more than $9,000 worth of repairs on my car, and when I came to pick it up the guy at the front desk was sure to mention, multiple times, that this was "a huge job." I read that as "Hey, if there are issues... it was a huge job so... you know, there might be a few things we missed" or "Man your car was really messed up. Sorry we didnt total it like you wanted. Thanks for making me a butt load of money." - otherwise, I'm not sure why you would mention this. You are a repair shop! These type of jobs cant be all that uncommon. Simply put: it does nothing to help me feel good about the repairs that were just done. I would expect something more along the lines of "we deal with these types of things all the time". So yeah, the paint seems to be good. But that's what they are supposed to do. I would have forced them to re-paint it had they not provided a quality repair job. However, if longstreet wants to stay in business for much longer they really need to improve their customer facing entities and, regardless of your image, make you feel like you are dealing with highly trained professionals who will see to it that you are happy with the end result. I decided to go with 3 stars even though I previously had written this and saved it with 2. I'd pick 2.5 if it were an option. Customer service is a must. There are far too many other body shops that can provide the same services with better customer service. You dont have to be left with a bad taste in your mouth.

This price is legit. The staff is knowledgeable, friendly and more than happy to help and not take…read moreyour money just because they can. Their work is reliable, they are transparent and keeps you informed every step of the way. Tom is amazing.

This place is a gift. They are incredibly professional and really know their stuff. My mother hit…read moreher mirror on the garage and it was dangling, she took it in and they popped it back in place and fixed a small scratch and just took care of her, free of charge. They have also fixed issues in the past for my parents at a very reasonable price compared to what was quoted by the dealership. My parents have sent their friends here and everyone is always happy with their work. I really cannot recommend them enough.

So I try never to get angry at my kids but when my daughter opened up her door into my new truck it…read morewas like that scene in the cartoons where the characters head turns red and steam comes out of their ears. So I had a dent about the size of a quarter that I've been ignoring on my truck. After seeing his posts on Facebook I messaged Campbell paintless dent repair and made an appointment for today to go in at noon. Fully expecting I was going to get a estimate and then have to make an appointment to get it repaired he looked at it from about 20 ft away and said oh I see it already. After a quick inspection he told me what he was going to do and hold the truck into the shop and even let me loiter over him and watch him do it. Amidst some very expensive tools everything was protected he actually went through the window between the window and the sheet metal at the belt molding. If I hadn't been there jabbering with him it probably would have been a 10 minute job. While he was inside of my door he noticed one other very small dent that he said I'm going to take that one out for you too or do you like it or not! So within a period of about 30 minutes from the time I got there till the time I left my door looks absolutely perfect now. He explained the entire process which he didn't have to do and then did a quick compound and buff to remove any tool marks although I didn't see any. My total bill was about $125 or so and now my truck looks perfect again. Thank you so much Ryan!

This was a great experience. The entire staff is professional and did excellent work on my…read moreForester. They provided updates on the progress. If you're looking for a dent repair professional who actually knows their craft and cares about their customers and communicates clearly then Campbell should at the be top of your list. Thanks very much.

So, after an accident that cost me the rear bumper of our trusty little car, and an estimate from…read morean insurance-based body shop that had me reeling, some friends of mine suggested Ken's... I'm glad they did. Not only were the people good folks, but the estimate was thorough, the service INCREDIBLY fast, and the work supreme. Between the estimate from that other shop and theirs, I shaved nearly 700 bucks off of the bill, and the new bumper looks amazing. These folks do a lot of autobody and mechanical work, and, if you're unfortunate enough to get your car towed, they're also an impound...so be nice! In any case, the only downsides I could see were that A: they only deal in cash or checks, no credit, which can be difficult for some, and B: they're hard as hell to SEE. The shop has two entrances off of Som Center Road, the first being next to a mailbox that just says "Ken's" (which only accommodates traffic one way,) or another driveway that's further down. However, if you want good service at a good, fair price, talk to these folks. They won't steer you wrong...unless you get impounded, then, YOU'RE ON YOUR OWN! ;)

My car was taken here after an accident. I was told that storage fees would be waived if I got my…read morecar repaired here. I was told this the day my car was brought here and I was told this when I went up there 3 weeks later when the fee was at nearly 500.00. My insurance company after 42 days gave the ok to start repairs and now kens auto states they will not waive fees even though I was repairing there. The fees were at 845.00 . I had to pay out of pocket- not people of their word.