I bought a Groupon in 2012 for me and a friend. I kept calling to book an appointment and I never…read morereceived a call back. I called 5x and left a message. I called once in 2013 around December to use it but I also never received a phone call back. I recently found the groupon again and wanted to use it. I called 2x and never received a phone call back. I decided to actually drive by the location on Monday November 30, they are closed on Mondays. I went today Dec 1 since they are open and no one answered the door. I called again and left a message on the machine. So far I have called 3x in 2015 to book an appointment and no one has called me back. I feel I have wasted my money on this groupon. I see great reviews on Yelp but am unable to get an answer from anyone who works here. I wanted to come here because it is so close to my house but I am so disappointed on the lack of professionalism and follow up. Why hasn't anyone called me back? I don't even want to go anymore, I am just going to get my money back from groupon because I am tired on trying to chase this business for their services. I wrote the initial review on top and received a rude message from the owner (On the screenshot below). Regardless of how much I spent on the groupon I am still a customer, a paying customer. I am so disappointed in the lack of customer service. I have never met Monica but she lacks the skill set for a successful business owner because she refuses to admit her fault. She doesn't return phone calls. I read another 2 reviews saying the same thing. I only wish I read the reviews before wasting my time and money (how ever much I spend). Even if there was an appointment option on the website, why do you have a business phone if you don't answer or return phone calls? I actually wanted to see if my groupon works and if it didn't, I would have paid for the services. Furthermore, I am still shocked by her response. It amazes me how someone can lack the skill of servicing others while working in the service industry. If she only sent a note explaining why she hasn't returned my calls or a simple apology. I would have re-written the review and I'd be a returning customer if she meet my expectations. But..Monica couldn't do that because clearly she cannot admit her fault. The worst part is my review is staying up on Yelp along with Monica's response for whomever to see.

I had an incredible facial that left my skin feeling like silk. She was very attentive and…read moreaddressed my concerns and hopes for my skin. I have a pedicure scheduled soon. Fantastic! I highly recommend

Nicole is amazing. The vibe is chill and Nicole is great at her job. If you are looking for a great…read morefacial, the service can't be beat!

Nicole defnintely sets the bar for a quality facial…read more The scent of lavendar greets you upon arrival while Nicole's personality immeditaly makes you feel comfortable. She is definitely a professional and great at what she does. I received the Essential Skin Care Face Treatment complete with a foot massage I had no idea came with the package. With the soft music playing and the steam whispering against your skin, you can't help but drift in and out. The neck and shoulder massage further relaxes you, adding another perk to the facial I was not expecting. I wanted to concentrate on hyperpigmentation and uneveness in my tone and I left feeling light, bright and dewy. I have already recommended two people two her in 4 hours and I will definitely be back.

I made an appointment at I-Vita Wellness & Aesthetics and was required to put down a credit card…read moredeposit to secure my visit. I drove over 45 minutes for this appointment, only to be handed additional paperwork when I arrived that had never been mentioned beforehand. I was asked to provide my ethnicity and a copy of my driver's license before they would see me. None of this was discussed when I booked the appointment. Had I known in advance that this information would be required, I could have made an informed decision before making the drive. When I questioned why my race was necessary for what was supposed to be a simple facial -- not surgery -- I was told they "needed to know my race to determine my skin type." That explanation did not sit well with me. Skin type can be evaluated professionally without reducing it to race. Because I was uncomfortable with the additional undisclosed requirements, I chose to walk out. Transparency matters. If certain documents or demographic information are mandatory, that should be clearly communicated before taking a deposit and having clients travel significant distances. Unfortunately, this experience left me disappointed and frustrated.

Firstly, I want to thank the owner for the gracious response and for even extending the offer. I…read morewent back in, and I walked away fully satisfied with both the solution and the outcome. It's hard to find business owners who take feedback in stride, and that alone was worth giving this place another shot--so glad I did. Thanks, Kayla and team!

I've have booked facials, a tiny tattoo, and waxing at Audrey's. Every time it's clean, aesthetic…read morevibes, excellent service and a pristine job on services booked. Audrey has other services such as nails by Flor, massages and hair services by other artists. Definitely worth checking out.

Audrey is the best! I cannot say enough to express how talented, kind and patient she is. Went to…read moreher for micro blading and I was terrified but she was so calm and patient and talked through each step with me, took a lot of time to explore just the right color and shape -even was cool with me "phoning a friend" for a second pair of eyes during the shaping phase. I highly recommend !

If you are as nervous and scared for a first time waxing experience please see Leticia!! She made…read moremy first time experience as calming and soothing as possible. She walked me through each step and made me feel comfortable. Offered pauses and encouragement through each step as well. Also gave me some tips for after care and overall just did such an amazing job. I will definitely be going back again!

i highly recommend booking with leticia. she's soo gentle and takes her time (but doesn't drag)…read more she really cares for you and your skin. i'll never go anywhere else for a wax!

Consistent above average experience. The owner is proud of her business and provides expert skin…read morecare service.

I tried calling this place multiple times to make an appointment and they never answered…read more Unprofessional.

Always a great experience at Xelhua, Abi and Maria are always so welcoming and provide excellent…read morecare when waxing

Have been coming to Xelhua Skin for sometime now for my skin texture and bacne concerns.. my skin…read moreand back are looking amazing!! The detail Abi places on solving my skin concerns is top tier. Her location is extremely clean and provides the tranquility needed for my self care days. 100% recommend booking with Xelhua Skin, your skin will thank you!

All the nurses I've had have been excellent. Very professional and pleasant to talk to!read more

I had been going to Milan for a period of time and had 2 other issues with staffing\facilities…read moreproblems causing appointments to be CANCELED at the very LAST moment (sometimes a day BEFORE treatment). Now June 2024 in the middle of my session the Berwyn, IL. location lost power (no was NOT an act of God). Same location (Berwyn IL.) for this month AGAIN staffing issues. Then the manager who was really good left the company. The last communication Milan Laser HQ told me NOT to call, visit, nor email ANYONE at Milan Laser. Law suit(s) along with federal probes (discrimination) are in process. PLEASE if there is nothing else you can take from this PLEASE do NOT waste ANY of your valuable time. This will NOT go unanswered.