Took a trophy to get engraved here and they engraved "worldwide" as two words when I specifically…read moretold them to engrave it as one word. When I picked up the trophy, I brought it to their attention that it was incorrect and they responded with "oh, I don't remember you mentioning that when you dropped it off." I proceeded to ask for the form I filled out that had it as a single word and conveniently they had "no idea where it was at". I asked for them to fix it and they said I would have to be charged again. Absolutely unacceptable when the mistake was theirs and not mine. They also did not place an accent mark over an e, that I specified as well. I would rather drive to Camarillo or Thousand Oaks (I live in Ventura) than give any more business to these people.

Great customer service, pricing, and turnaround time! We've been costumers for over a decade.read more

I want to start reviewing businesses more often and I can't start off with a better review than…read morethis 5* one for things remembered. My boss is playing with the idea of starting his own tequila. For a presentation meeting he had a prototype bottle made and needed it engraved. Even on a busy day right before they were going to close, Mercedes helped us out. She was fantastic! She said that the only hurdle was to make sure the bottle was flat enough to be engraved. She put it in the engraver and said 'no problem'! We got a text the next day saying it was ready to be picked up. Mercedes was there and enthusiastically showed us the bottle. My boss loved it. Just an amazing job!! We have since returned to have 5 more bottles done! Very happy with the entire experience!!

I am always shocked at the wide range of star ratings that are given at any one place. While I…read moremyself have been known to give only 1-star ratings for places I absolutely detest, I do find myself flabbergasted when others do the same, and I have no clue why they'd say it. I mean, everyone is certainly entitled to their opinion, and things don't always go well. In the case of Things Remembered, while there are some scathing reviews, I couldn't have had a better experience if I tried. Perhaps they are inconsistent, I really don't know. It happens, but for me, my experience was PERFECT. My niece and (now) nephew to-be were getting engaged, and we were invited to witness the the big surprise event (a surprise to my niece, no one else). It was really cool and romantic, I have to say. But I digress. I wasn't given much notice, and I wanted to bring a gift. I immediately went to the Things Remembered website and found the PERFECT gift (at least, to me). A lovely heart-shaped picture frame to store 2 pictures (one on each side) for this special event..... with room for engraving. As it happens, I did read in another review that someone had problems with the website, and while I had some technical problems myself, someone from the website customer service was very quick to fix the problem, was very kind, and took care of whatever I needed. Problem(s) solved. I was told I could pick up my merchandise 4 hours later. When I got to the store, it was at the front counter, already boxed and sitting in a bag. They took it apart to show me, and it couldn't have been lovelier (see photo of it). The box and its packaging was very sturdy, the frame was carefully wrapped, and I was very pleased with how it all turned out. While my photo doesn't do it justice in terms of the shiny, sleek, polished silver appearance, you can still see what a great engagement gift it is....... and just know, they did a wonderful job with the engraving (that, you can see).... and they have perfect gifts for any and every occasion one would want to commemorate. I know things CAN go wrong, but for me, they didn't. I'm pretty sure this is a reputable store, and they'd make good on any issue anyone would have. You really should give them a try !!

Recently brought a watch in for repair. One of the hands on a smaller face had fallen off…read more I was told that the jeweler would need to evaluate my piece before committing to the repair and got a follow up call that it could be fixed. I was able to pick it up within a few days and walked away happy. Watched looked much better after the repair. Nice staff and they sell other items in store including jewelry and watches.

Friendly folks to do business with. I had a watch repaired. My only experience there.read more

Max was so awesome. This was my first time coming here to get a really quick engraved gift for my…read moredaughter. Their niche is centered more around major milestones such as work anniversaries or senior birthdays or decades-long wedding anniversaries, so don't expect it to be like a Things Remembered store with more diverse and smaller offerings, but they'll engrave things you bring to them which is still great. Despite these areas they could improve, I was able to settle on a nice quality small crystal that was a perfect size and weight. I was extremely pleased with the level of service at this place and was happy to pay the very reasonable rush fee. I am forever grateful for Max's swift help on working my last-minute project in. Thank you so much!

Excellent. Work done in a very timely manner and at a good price. Highly recommended.read more

These guys are the best! I met the owner, who's always extremely knowledgeable, friendly, and has…read moretaken care of so many of my orders - from screen printing tees, to all kinds of trophies and plaques. Always on time, and fair prices. I've seen other people's orders, up to a great glass display case. Seriously, I won't go anywhere else.

I was amazed at the quick turnaround of service and the quality of product that was produced. I…read morewould highly recommend using Aswell Trophy for your trophy presentation badges and promotional needs.

Couldn't recommend Artist Laser enough-- Trent really saved the day. I needed 13 Yeti mugs engraved…read morefor my moms 60th birthday, and they got it done on a tight timeline with an incredibly fair price. In fact the price was half what other Yelp business quoted. Quality and service were A+-- i'm trying to find an excuse to use them again, the cups were such a hit on our trip (just see for yourself). Perfect example of a business going above and beyond; I am extremely grateful.

Nice people but ruined my wedding gifts for my groomsmen. I sent sample artwork and was told that…read moreit would be no problem to do the engraving I was looking for. I then sent all art files for the engraving before dropping off the knives. I was told again, at the time of drop off, that my request wouldn't be a problem. After a couple of days, i received a photo of what was done. One was done with the sample art I had sent which was not part of the actual request, and another was ruined entirely because a different method of engraving was used. So far 2 knives were ruined and unusable. It's as if they were "figuring it out" rather than just be honest about their capabilities. They told me to come back with new knives so they can redo them. No thanks.

The poorest communication I have ever received from a business. Basically stole my items that I…read moreleft to be engraved. Promised a two day turnaround. It's been a month and he still has my items. Be warned: Do not use!

Dropped off a trophy to be engraved and Jimmy said it would be a few days. One month later, after…read morenumerous attempts to contact him and him saying it would be done "tomorrow" numerous times, I finally had to just go pick it up unfinished and have someone else do the work.