Don't listen to these negative reviews. This is a 5 star establishment. Great selection of products Fast and free shipping Carefully packaged Easy to follow assembly instructions Reasonably priced I will be ordering again in the future. 5 stars read more

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Great items, fantastic customer service! I've been using Trophykits.com for many years, and they never disappoint! Many thanks for continually providing a wide variety of top grade products! read more

Ordered trophy curling figures for some custom projects. The fact that you could just order the figures without the base was perfect and convenient. Recieved the package pretty quickly and got exactly what I needed. Would order again. read more

Trophy Kits was great pre-pandemic, however this past holiday season we placed our annual order and never received it. Nathan haggled with us to help spilt the cost of a RE-order. We politely declined as it is the company's responsibility to make sure an order makes it to its destination and unfortunately, that includes taking responsibility for shipping. He eventually issued a full refund. We have sent numerous emails trying to RE-order and finally went to the website to go through with it to find we were blocked. I did not even know that was a thing!?! This is the single worst customer service experience and treatment I've ever received. So, I've been canceled? Well, take it from me and cancel this place right off your list. There are many other trophy places out there. This place should be ashamed of itself for treating a long-standing customer so poorly for not receiving an order. read more

Ordered product, the website said that I would get a proof in 48 and my order delivered by April 25th. After 48 hours passed - sent an email asking about it. Got a response that said I would have it by end of day. Thought everything was fine. Then got another email from David saying the last email should have not been sent and gave some excess that I was wrong on the 48 hours. This made me somewhat unconfident and mad given that my event was approaching and I did not have time for the order to be delayed - know that I was just going off what the website said. Sent another email stating that if the order was sent after the 25th, I would not accept it - as that would be after my event. Received a response from David that he was going to cancel my order and issue a refund. I responded saying that everything was good from the first email until David decided that he had to add something. This was his response to that: "No, actually it's much simpler than that. We don't deal with Karens... Your order was ready to ship after the proof approval and would have been delivered in advance of your date. But after the multiple "Karen" emails, we decided to cancel you. The email from me was just a follow-up apology and you turned it into something else. Try not being a dick sometimes. We as a company will not sit by and let entitled customers attack and threaten our staff. Good day to you sir!" David Image how I felt as a customer. Glad that my order was canceled as I would have hated to see or deal with whatever nightmare they sent. read more

I would give this place 0 stars if I could. The worst customer service I have ever experienced from Nathan and the owner. I have been a loyal customer for nearly 10 years. I have ordered from them every year for nearly a decade. I went to order my usual order to find that from my last order the product had doubled in price and the shipping had tripled in price. I was shocked to see a huge increase in price. I could not justify this new cost for this product. I emailed to pass along my frustration and feedback at these price increases. I shared that they had sadly lost a customer due to tripling their prices. I also shared that I was able to find and order basically the same thing from a competitor for 1/3 of the price TrophyKits was charging. I received an extremely rude, condescending email back which was filled with insults and misogyny. It was also conveyed by the owner that the amount I had spent with them over the last decade wasn't enough for them to "lose any sleep over"losing me as a customer. Apparently 10 years of loyalty as a customer doesn't mean a thing, they only care about you (maybe) if you are one of their big accounts. I would never recommend them to anyone and regret giving them my money for as long as I did. There are so many other companies that have managed to find a way to deliver both quality products and quality service. TrophyKits is not one. Definitely look elsewhere. read more

I've had exceptional service and quality from Trophykits. This is my second order with them. Their diamond cut medals are amazing and at a great price. There are other trophy and award retailers within my area but Ive had a great experience so far. I'm not planning on going elsewhere. read more

this company refuses to let you speak to a supervisor when they mess your order up gave my number they said they would have one call 3 months no call call them back ask for ceo or owner they refuse to give info out Tommy and Sharon are not very friendly and if i had it over i would spend my $400 at another trophy shop this one is not very good when doing business like this.... read more