William was willing to speak to me about an above ground pool. Most services just said they don't service them I appreciate his help read more

I called Tropical Pool Service and talked with Jerimiah who answer my concerns with my pool. Then called talked with Will and he got everything started . This is a friendly helpful group of men who treat the customer so well, thank you to Jeremiah Will and Juan. We will spread the word and let everybody know about your service and will be back again. read more

Unreliable and Unacceptable Service from Day One I started using Tropical Pools 5 weeks ago, and unfortunately, every single week, despite my recurrent feedback via email, text, and call, brought a new issue. Here's the timeline: Week 1: The skimmer basket was left full, and the tile and walls were not brushed -- basic maintenance that should've been done from day one. Week 2: I found a brownish residue on the walls, which appeared to result from either chemical shock reactions or tool oxidation. Weeks 3-4: The service report showed 0 ppm chlorine, and no chlorine was added. This happened more than once, even though I reported it. Week 5 (Final Straw): I found greenish-brown algae developing on the walls while swimming. It brushed off easily -- a clear indication of active algae, which should never occur under proper chemical maintenance. I reached out multiple times -- by email, phone, and text -- clearly documenting the issues and asking for improvement. Issues continue every week. I just decided to terminate the service. I hired a professional service so I wouldn't have to worry about the health or condition of the pool -- but with Tropical Pools, I've had to do more monitoring and follow-up than if I were maintaining it myself. I do not recommend this company. If you expect consistency, reliability, or even basic responsiveness, look elsewhere. read more

Very professional, responsive and thorough. Used them for years with no complaints. Highly recommend

i had given them key to my gate when I started wirh them and immeduately they lost my key. so I had to leave my house gate open when they do service. if gate is not left unlocked, they still charge for that weekly service as I was told the tech is still paid!!! payments have to be automatic debited from your checking account and charged before full month service is provided. pool cleaning actual maintenance was good though. read more

Great dependable service! Always returns emails/texts quickly. I don't live in house they service so i really appreciate weekly pics of pool and what was done. Thanks! read more

Beware. Started out well enough. Quoted us $120.00 per month for full service, chemicals and cleaning. Changed that to $180.00 at the end of the very first month without warning. Nothing special about our pool service, in fact our pool is smaller than our friend's pool (who recommended Tropical). He pays $120.00. Basic case of bait and switch. So frustrating to trust a company and find out they are gouging a select few. Pool looked clean and clear....just can't trust their quote. Most of our neighbors pay $100.00 per month but the extra $20 didn't bother us, we figured Tropical would over perform. $180 is totally outa line. I timed the service staff. He was at our home less then ten minutes at each service. We switched to a new service and got their quote up front and in writing. So far, so good. read more

I had the same exact experience with this pools service as Karla below. My husband called him the pool ninja we could never catch the guy to confront him to complain. He did not sweep, vacuum or ever clean our filters. When we finally fired him we opened up the filters and found a nightmare of guck about 3 inches thick. read more

A trustworthy, reliable, considerate and caring pool guy. Hard to find someone whose trustworthy nowadays, and HE is a loyal man who I feel safe coming to my home on a weekly basis. Responds to all my pools needs and knows how to get the job done. Would HIGHLY recommend. read more

Tim from Tropical pool service is very professional and does great work. I give them 5 stars. My pool was turning green along with some other things .I mean you couldn't even see the floor! He came out and took care of it. It's so sparkling clear now and we can see the floor again !!!!! And we get to stay cool in this heat! Definitely having them come back again! Thank you Tim at Tropical Pool service! read more

I hired Tim to Service my pool . He was supose to maintain my pool as far as full Service . Not Chemicle Service. I don't work. Alot of times I would be home when he would come and service my pool, and I use to work for a pool company for 4 year so I know the ends and outs of maintaining and keeping a pool clean. Tim would literly come be at my residence for 5 minutes, would not sweep the sides of my pool, would not put tabs in the floater , nor maintain the chemical levels. I would go out at times with my tester, and check the chlorine levels , and the levels would be low. I would look in the flotation device no 3" tabs would be in the flotation devise, half the time. Not to mention when I wasn't at home I have camera that I can view and it would give me the time , the amount of time he would come , and leave. I have numerous text messages to Tim telling him how unhappy I was with his service, and that I was paying him 85.00 a month to maintain my pool, and that he wasn't doing the job. I was paying him to do the job. I don't know how many times I text him with saying the same thing in regards to the pool. So I had another pool guy come out , and my pool was starting to get green so he came out tested my water, he had just left ( Tim) no Chlorine what so ever. He charged me for a filter clean my filters were dirty as all get out because the new guy pulled them out and showed me . no 3" tabs in the flotation devise at all. The steps were dirty because he wasn't sweeping the steps or the sides , and I had been paying Tim . So I called the office to speak with Tim Supervisor, and a guy answered , and said he wasn't in the office , but he would have him call me. Then I called back to speak to Tim Manager, what do you know Tim Manager was not in either. Well to come to find out Tim lied to me. Tim is his own boss. He owns his company , but he falsified , and stated his supervisor, and his boss was out of the office. So be careful, and if you have camera I suggest you view them because half the time he was servicing my pool he wasn't and unfortunately I'm not going to pay for something, when services are not being rendered. I'm a business women to. That's what's wrong with society today. Men think they can take advantage of women. Well maybe some women, but not this women. When A job is being done I have no problem paying for it at all. But I WILL NOT PAY FOR SOMETHING HALF DONE, OR NOT DONE AT ALL. VALLEY POOL SERVICE is not a good pool service and I would never recommend them or him to anyone ever. I have the video tapes to prove it. Karla. Judkins read more