I'm just here to write about the staff. I've came a few times, each time I visit, the staff greets right away, they're bubbly & friendly. Most of what I've seen, the staff is mostly girls. They are all pretty, literally & sweet. read more

"This Tropical Cafe location is really nice, but it's frequently out of vegan protein, which is my preference. I don't know who the manager is, but I'd really appreciate it if they could keep it in stock." Also, I visit different times of the day morning and night. read more

Welp this could have been my first time actually trying the product but I guess the four crew people didn't have time to acknowledge anyone coming through the door nor get my order. LITERALLY for 5 mins LOOKED AT US AND KEPT DOING WHATEVER... Pooooor customer service and nasty attitudes. Rude as hell read more

Do not visit this store 860 Duluth hwy . Me and a friend ordered directly from the tropical smoothie app and it was supposedly delivered but the dasher stole the order. We said fine , drove to the location and we were told that it was the wrong location and that we needed to drive to another location. We did - 20 mins away . Just to find out the original store we visited 1st was actually the right store and that the worker just didn't know what she was talking about and sent us on an unnecessary wild goose chase. Still we weren't upset , until we got back into the store and the food was there made... smoothies were melted and the food was cold. Figures , because it took 40 minutes to come back and get it 20 mins to the other store 20 mins back. We asked for them to remake it , worker said no. Then we asked for a full refund and they said now they can remake it. At that point we don't want the food it's not even morning anymore. They denied and denied the refund and on top of that the young girls that they have in store were laughing and making jokes throughout this entire ordeal. Mind you someone else came in upset because their items were incorrect & again those little girls were laughing as if they do not care about how they're making their customers feel. My friend did yell at the manager & I never agree with that , but I see his reasons because they were being extremely non compliant and nonchalant and just overall playing in customers face. Also , they are in there touching phones with gloves on and then making food and smoothies with the same gloves. I'm just overall disappointed because this is the location close to my home and now I can't come back - the manager said she'd refund me if I didn't return. (Also not great customer service when her worker was the reason all of this occurred in the first place. Also , the manager is friends with her employees as I heard over the phone , so maybe this is why her kid employees aren't taking anything serious inside of her location. Experience was -100000/10 I do not recommend this place at all go to scenic I never have issues , food is always right & customer service is great. read more

My 1st time here was a phenomenal experience! Mike the general manager + his phenomenal team (Julianna/Jamarion etc.) created such a delightful atmosphere! I ordered the Mango Berry Cosmo smoothie and the Triple Berry Oats. Both of which tasted absolutely AMAZING. I will definitely be back. Next time I'll try the made fresh to order food. read more

Tropical Smoothie Cafe - Mango berry cosmo smoothie (orange) Triple berry oat smoothie (purple) - Juice Bars & Smoothies Near Me - Lawrenceville, Georgia

I used to be a frequent customer at this location. Today is the last time I'm ordering from there. Unprofessionalism at its finest. I ordered delivery through the tropical smoothie app and ordered a combo with an extra side. Alao, delivery orders only process through their app if you purchase over $12 worth. The driver messages me and says that the cafe only gave them a smoothie and did not receive the other order. How does that make any sense? It's one order which includes the combo.. nobody is picking up. Yesterday I ordered a meal and by the time I get there walking up to the door there's a sign that says "we can not make any food right now". Nobody is at the cash register. The worker is socializing with some people at the table. The guy making my smoothie was attentive but outside of that management needs to make some proper adjustments. read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Lawrenceville, Georgia

Just bad service overall. No one even pretends to be happy that you're there.. it's clear that they don't want to be there.. Walked in at 7:45 today & they said they were closed. Door says the store closes at 9.. the open light is on.. the door is unlocked.. but everyone was just sitting around - I guess they were just waiting for customers to come in so they can say they're closed? Smoothies are decent tho! Haha. read more

Perfect 5 stars every single time. They work efficiently to get mobile orders on time and correctly! My flat bread sandwich is always amazing. I've had other locations where their sandwiches taste like it's all bread and no filling but not this location. Ill even pay extra to have it delivered to me. The ladies and gentlemen that work at this location are so polite and friendly even at 7 in the morning! I hope the team reads this review and know how much their energy is appreciated. read more

I absolutely love tropical smoothie. The have great specials and the food and smoothies are GOOD. But this location needs some TLC. Even when I preorder online, there is frequently a long wait, my smoothies are not filled to the top (see pic), sometimes they're still icy instead of smooth. I want to give five stars for the menu and prices, but the execution kills what could have been something great. read more

Tropical Smoothie Cafe - Acai berry boost - Juice Bars & Smoothies Near Me - Lawrenceville, Georgia

This is my favorite location. The staff is always friendly and attentive. I like to get the triple berry oat after a workout. Everybody knows how to make a smoothie and that's rare. read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Lawrenceville, Georgia

I'm very concerned about the cleanliness of this place. The worker was also literally texting on the phone right before making our drinks (I asked for them to wash out the pitcher again, and they did). Other than that, the service is a little slow, but there were only two people working and they seemed to have a lot of online orders to fulfill. I appreciate the perks of Tropical Smoothie's rewards program. My smoothie was half off since I ordered a wrap with it. I was not impressed by the quality of the chicken in the Asian wrap at all so I'll definitely only be sticking to their smoothies. The Avocolada is my go to and it is always so delicious and nutritious, especially after a great workout! read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Lawrenceville, Georgia

First time trying the Tropical Smoothie Cafe. My friend and I stopped in for s smoothie and a snack. The staff was very friendly, answered all of our questions. They offered suggestions and were very pleasant. The location has a tropical decor, I really liked that. The chairs are metal thought (with no cushioned seat), so not very comfortable if you plan to stay awhile. We both ordered yummy smoothies. My friend had the peanut butter cup and I had a chocolate banana smoothie - mine was the favorite! We ordered a chicken quesadilla. There were several to pick from. Ours had black beans, guacamole, onions and chicken. Although the amount of chicken is very small. I had to look inside to see if there was any in there. There was but not much. The cost is $5.95 I believe, so the cost is reasonable, so I guess that's the proper amount of chicken for the cost? I would try a smoothie again, but will definitely pass on the food. read more

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I love the smoothies here, when the staff can get it right. There's always something wrong w my order. This "Pomegranate Plunge" looks and taste TERRIBLE! I tried to dispute it on DoorDash but that didn't help. I hope this will help you all pay attention more. read more

Tropical Smoothie Cafe - This is supposed to be a pomegranate plunge. This looks like brown upchuck and it's not even smoothie made is watery .. ugh. Waste of money - Juice Bars & Smoothies Near Me - Lawrenceville, Georgia

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This place is so unsanitary and should be closed down by the CDC,FDA and whoever else. It's a shame that it's COVID season and this place is definitely not wiping counters down and I'm sure they don't believe in washing hands as requested by the CDC. People beware and stay away from this filth before you end up in the emergency room for contracting the coronavirus, flu or some type of viral infection. read more

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I will not return to this location. Experienced two workers smelling in the containers and the smoothies I guess to figure out what they were. Just disgusting. I'm glad I was there to see them make mine to ensure they hadn't done it to mine. Also, with food preparation they should be made to pull their hair back or wear a net. The Asian worker kept shaking her hair and sweeping her bangs back with her hand while walking around the smoothie preparation area. It's a no for me on future visits. read more

This location has literally went down the drain.. when they first opened they were AMAZING. They messed up my smoothie order not once but TWICE today, just for me to get home & my VEGGIE hummus wrap 1)was a completely different wrap made with chicken & 2)had absolutely no hummus.. just to make it better they closed early today. These young kids working there clearly don't wanna work & simply just don't care... SO irritated. read more

I'm run for DoorDash I waited 30 minutes for an order as they moved slow with each and every order I never leave reviews but I couldn't get help from anyone but this one young man he worked Saturday morning 3/2 so thank you to him. read more

I've visited this location several times and I have celiac disease so I have to be mindful of what I eat. I typically order the same items when I frequent a location. I absolutely LOVE their Detox Island Green super veggie smoothie and that alone is good enough where I don't really need to order a food item but I still choose to do so most of the time. I typically order the Southwest Breakfast Wrap from their all day breakfast menu and even though it is not necessarily a gluten-free food item, I don't have a reaction from it and it tastes very delicious. I have also eaten their Hummus veggie wrap but I felt like I wouldn't like it so much due to the rice not being softer but it could just be me, and I've had their Cajun Shrimp Wrap which is definitely delicious! I have eliminated mostly from my diet but every now and then I do and when I do I make sure it is processed as little as possible. It's a bit of trial and error on my health journey. Regarding cleanliness of the store, I noticed the store is well kept and customer service is proving attentiveness and patience between all the staff as I've visited on different times and days frequently and they are consistent with accommodating each and everyone of their customers even with the difficult customers, they manage them all from my observation with kindness and true care. Definitely a location that I will continue to return to! read more

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Tropical Smoothie is a local favorite of mine. However, we are in the middle of a pandemic COVID-19 and although the the sanitary procedures of the staff are not safe. 1. After ordering and waiting for my order to be prepared, a worker entered the establishment with gloves on and a bandana wrapped around her face. She walked right into the food prep area with those same gloves she had been outside with and on her phone with and began to separate containers proceed to prepare smoothie orders. No one stopped her. UNACCEPTABLE 2. Another worker was working in a spaghetti strap crop top and what appeared to be pink sleepwear bottom. Her abdomen area was exposed and the back of the pants looked like the crotch of boxers. She used gloves but also used her phone. She eventually took her gloves off to accept the incoming FaceTime call that she happily took. UNIFORMS SHOULD BE ENFORCED!! 3. The other worker who prepared smoothies, and the young lady who refunded my money were nice and maintained professionalism. THANK YOU read more

Dry dirty and smelly. Trash cans were over flowing and no more then 3 guests in the store. Came to pick up a delivery and it wasn't ready and the smell was so bad I wanted to cancel it and leave. Behind the counter where your orders are made was gross trash all over the floor and items left out of the fridge. The health department should come by and see this. read more

there is no type of communication between the business and it's customers, this is the second time I was on the way to work and wasn't told that my smoothie wasn't ready because they lack the ingredients. An email or text or order cancellation would've been smart. And if I order online, why give a paper coupon? read more

Great smoothies! We come here often for smoothies because they're sooo good but the customer service is so bad!! It's Friday 10AM and no customers. Seems like we were the first ones here. The guy behind the counter didn't even greet us or took our order. He stared at us and walked to the back for 10mins and never came back out... so we just left. Smh. read more

The slowest location in GA. They tend to mess up orders and leave things out. You can see the hatred of their jobs in their eyes.

It's very clear that ownership and management has left the building. This was a frequent stop for me before my daily run. As a small business owner I try to observe from a different angle other than the customer. The staff tries but I can clearly see with the high turnover that they are overwhelmed and untrained to give the complete solution to the customer. My last 2 trips there I had to wait 20 mins for an order I placed through the app 10 prior to getting there. My last trip they were out of ingredients to make the smoothie I ordered. The prep areas were filthy. Seen a girl walk in from outside not wash her hands an start handling food. The staff is nice, never rude. I put the blame on ownership and management. Get you some quality good paying staff in there, these kids don't care about no low paying jobs. Wake up or get gone! read more

Man, I keep trying. I'll have to drive further out. No matter what time of day, I order ahead and still need to wait 20 minutes plus for a smoothie. I don't understand. Just horrible. They need more people and more machines. Faster to drive to a location further out. It's ridiculous. read more

The customer service was very poor. Theyfront cashier was on her personal phone while taking my order. The smoothie was made fast but did not taste good. The only person not on there phone was the person making the food. Very unwelcoming environment. Definitely the worst Tropical smoothie I've been to. read more

Will fulfill mobile orders while you stand there and wait for them to take your order. Wasted my time. Go to chipotle instead since it's right next to it. read more

This establishment is unprofessional & useless every time I come they are out of the drinks that have special promotions, and still advertise them. read more

This tropical smoothie is one of the worsts I've been to. Their staff is lazy, their food is always luke warm and sloppily put together, and their smoothies are always runny and never fresh. I really hope that they get all new staff or just have better management because something definitely has to change with this location. I always order my food online and even when I get there early before my order is ready, it's usually made before I get there or they're still working on it but either way the food is always sloppy and the smoothie is always runny. Don't come here!!! read more

I usually order a peanut paradise but today they had a lot of people. when i got my drink, i was excited as it's my favorite drink i get from there. when i tasted it, i was upset. it tasted watered down... i get it, it was really busy but that doesn't mean the quality of drinks should go down. do better read more

Came in , there was one person working took half an hour to serve some guy she was flirting with his food and drink took longer to make a smoothie for a guy in front of me when I come next I start to order my smoothies and food and she says we're not making food right now when I just saw her make the guy his food I told her you couldn't have said this to us who are waiting that you're not making food right now instead I waited half an hour for nothing? She just stands there dumbfounded? worst location to come to came in at 5:25pm left here at 6:01 pm on 03/3/2022 read more

We just moved into town and this tropical smoothie is the closest to our house- we've been there 4 times so far and 2 out of the 4 times the drinks have been really bad. It's disappointing! We've tried different drinks to see if maybe it was our selections but nonetheless- very disappointed. Tried the watermelon mojito, mango, jetty, and pomegranate. read more

The smoothies are great and the staff is even better! They're always on point and working hard despite dealing with non-stop traffic in person and online. They clarify orders and are patient whenever I customize my orders. Tip them! read more

HAPPY HOUR ALL SMOOTHIES $3.50 this has been the way Tropical Smoothie has always been. I've encouraged my co-workers to go there. I pick up smoothies for co-workers there. But.... today will be the last time. I was charged $3.50 for my smoothie but full price for my co-workers smoothie at 7:30 this morning. Employee claims that it's only one smoothie for happy hour. The sign clearly stated all smoothies. he said the old manager was wrong (apparently every other manager is wrong too) I made sure to share with my co-workers to no longer go to this location. They should state that it depends on employee whether it's happy hour or not. very disappointed in the service this morning read more

This location is pretty good compared to others! Employees are friendly and helpful, they do seem slower but I notice they only have 2-3 blenders where others have 3-5 which makes a big difference. My drink has always been good & never had to ask for a redo so that says a lot! read more

Wow first time at this location and needless to day I'll take the extra drive up to suwanee for my next visit. First off the customer service in there was horrible cashier had an attitude with me and told me she would not accept my money (100$). I then paid with a card after I noticed I was charged an extra bag of chips that I did not order. The food i received was the most dissatisfying part of it. I ordered three different menu items and each came soggy with the chicken still slightly cold. One item failed to even receive sauce with more coleslaw then bread and chicken... I ordered the watermelon mojito but got what tasted like a strawberry slush with no hint of mint at all. Overall highly dissatisfied I would not reccomend. Go to the suwanee location for better food and service. I usually dont ever write reviews this needed it. Be aware fellow yelpers read more

I was in this location for the first time today. They were busy filling orders from outside the store but still managed to recommend & make me a great smoothie. She made me a chicken pesto Wrap that was delicious & in a timely manner. I plan to visit again and order similar items from the menu. The store looked clean and well organized. read more

The food and drinks are good but this place is ghetto. Long waits and rude customer service

The place is super cute and the first time I went there I loved it. The smoothies are super good and I loved the food as well I couldn't get enough. read more

Place is good but I went at 8:20pm and there were two girls but they closed early and stayed in there talking