Real fruit smoothie?? Count me in. What I got: Chipotle chicken club flatbread (a solid choice; soft and fresh flatbread, generous filling, and most importantly - they didn't skimp on the sauce) and the Sunrise Sunset smoothie (sooo good, always my go-to). Environment: A little cozy, but I feel like this is a to-go type of place anyway. Service: I know I can be very scatterbrained and indecisive, but the guy taking/making my order made me feel extremely rushed even though I had only asked if they took something off the menu and to give me a second. read more

Tropical Smoothie Cafe - Aug 2023 - Juice Bars & Smoothies Near Me - Mckinney, Texas

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No customer service at all the guy at the register was basically mute and rude but the smoothie is good

Every time I have ordered at this location for the last few months, most of the employees barely "understand" English and struggle with taking my order. I repeated my simple order of a flatbread and smoothie 10 times and eventually the one person there who can speak my language took the order. They take forever to make anything and everything, and of course my flatbread came out wrong- tomatoes on when I asked repeatedly for no tomatoes, which was confirmed at POS. Just drive the extra mile to a different location. read more

Went to as usual to get my DAILY smoothie. Today I decided to order the Tropi-Colada and it tasted awful. I was only two steps out of the door before returning to the counter. I told the cashier that it was not good at all and he told me they do not do refund! I never asked for a refund, only to fix my smoothie and make it taste better. I asked for the manager, but suddenly no one speaks English! I spend here almost daily because it is closer to my home and I tip even though I always get my smoothie to go! It will be a cold day before I return to this location. read more

Tropical Smoothie Cafe - Receipt - Juice Bars & Smoothies Near Me - Mckinney, Texas

Big fan of tropical smoothie...everything I've tried has been a hit. Tend to get the fruity smoothies, especially anything with mango and pineapple. Location is usually tidy, service is hit or miss. Overall a great place to order and go. read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Mckinney, Texas

My smoothies tasted off. The staff wasn't helpful and I ended up being overcharged. I don't recommend this branch.

I placed an order online at Tropical smoothie and went to go pick it up. As I arrive to grab my order I see a male employee coming out of the mens restroom wearing plastic gloves that look like the same gloves they use to prepare food. I watch as he goes behind the food prep area with the same gloves. I never saw him remove them. I called the manager to let them know and she said the employee was checking the restroom and used other gloves and removed them. The employee should have removed the gloves the minute he got out of the restroom, like clinics do after each patient to avoid cross contamination. read more

Stopped by for lunch, a Baja wrap and Bahama Mama smoothie. The food was fresh and made perfectly. Staff was super nice and attentive. Very clean inside. Owner was there and super sweet. read more

We came here at 3pm on a Saturday afternoon and got the Blimey Limey. Their sizes of smoothies are quite large! My sister and I shared a smoothie and still could barely finish it. The flavors were great, but the smoothie itself was a bit on the sweeter side. I also didn't love that they use styrofoam cups that aren't recyclable. Overall, a good place to beat the Texas heat! read more

Tropical Smoothie Cafe - BLIMEY LIMEY - Juice Bars & Smoothies Near Me - Mckinney, Texas

What a great addition to the area and on my way home from work. I have been here several times and started using their app. The app makes it easy to order ahead and scan then go. Enjoyed the smoothies, wraps and bowls. The staff is friendly and helpful. Make sure you give them a try. read more

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Call ahead and they will have your order ready to go!! I have fond memories of this place from college when I lived in Virginia and I'm super glad they are still around serving up quality ingredients all over the U.S.!! Plus they have so many food options now like tasty fresh salads, flatbreads, wraps and more. You can customize them also to your liking. I was in a rush after my workout but wanted something light so I got a plain cheese quesadilla & the grilled jalapeno corn. I'll definitely be getting that corn again it was really fresh and flavorful with the right amount of zest!! Their smoothies are great too. They have meal and smoothie combos for a decent price. Mocha madness gave me my java boost that I needed to continue on with the day. Order online or call ahead and tailor your meal to your liking. Love this option when I don't order anything from my gym and I need a more satisfying lunch. read more

Tropical Smoothie Cafe - Cheese quesadilla + (to die for) jalapeno corn. - Juice Bars & Smoothies Near Me - Mckinney, Texas

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This post makes me sad to write. We are new to Texas and this place was right by our home, and at the time my 1 year old LOVED their smoothies and grilled cheese. We are new parents, so we are always looking for that place that our kids will tell us one day " I remember when you would always take us there". This place was it, everyone was so friendly. The owner (African American guy forgot his name) connected with each customer (my family included) knew my daughter by name and her favorite smoothie. Then they sold to the new owner. I haven't ever seen a business go down the drain quicker. Their food became inedible, we would get her the same grilled cheese but it would be on cold bread with one slice of unmelted cheese (there are a few reviews who say the same thing) The smoothies taste more like water and less like fruit. The people they have working are far less friendly and look miserable. I hope they improve but most likely won't . It's obvious new owners is looking to cut cost as much as possible. Oh and the last thing - they do that super annoying new trend where they have the screen ask you if you want to tip or not. Even after being super rude and looking miserable, they can still ask for a tip. Oooof, this place went downhill. read more

Amazing staff. Super fresh quality ingredients. Smoothies are customizable. Great location on Custer between McKinney and Frisco. Friendly employees. The interior is bright and clean. Totally in love with this place! Great catering options as well. My kids loved it, too, so you know that's a hit!! read more

Tropical Smoothie Cafe - Chipotle chicken flatbread. Delicious and fresh. - Juice Bars & Smoothies Near Me - Mckinney, Texas

I ordered the smoky grilled cheese & the chia banana boost. The smoothie was ok. It wasn't what I was used to. The smoky grilled cheese on the other hand ‍ the cheese wasn't melted at all. The cheese was in chunks on the sandwich & unmelted. Took it back & had them remake it, the cheese was still in chunks & unmelted. The fact that they had the chance to correct it & still did the same thing. Disgusting. Apparently the management had changed. They won't be getting over on me again. read more

I have a significant service-connected medical issue that prevents me from wearing a mask, and abided by Abbotts mandate to not be obligated to wear a mask due to my medical condition. In order to appease these folks, I walked in and placed the mask 3" from my mouth. The gentleman at the register refused service, even after I informed him of my medical condition and not being required to wear one by Abbotts mandate. Its their right to refuse service for anything, but refuse it to the disabled is blatantly wrong. I respect their right to refuse service, as now they will respect my right to make sure that people with lung or other disabilities who can't/are not obligated to wear masks know how they conduct their business, and they will be refused service even though they are not obligated to wear a mask. read more

Please please please go and treat yourself with these smoothies. They are sooooo goood. I have had at least 5 different smoothies and I have not been disappointed yet. Waayyyyy better than Smoothie King. Much fresher and you can taste the difference in the smoothness and the ingredients. This particular location has a good vibe. Good services. I plan to try the food options. Well once I get away from trying all of the smoothies. I don't just give away 5 stars. This place is the truth.... and healthy too read more

Customer service is terrible and it starts with Anthony, the owner of this franchise and trickles down. Please do yourself a favor and visit another location! The owner talked back to me, gave me attitude, and wouldn't refund my order! I have been to numerous locations and they accommodate my special diet when I mistakenly order the incorrect item at no charge . But, at this location, not only do they charge, but they berate you in front of customers and won't refund your order! I've never been reprimanded by a business (let alone the owner) for making a mistake at a restaurant in my life. I'll happily visit other locations! read more

Great smoothies. Wonderful customer service. This was our first visit. We were greeted when we walked in. When we said it was our first time, the gentleman took the time to explain the smoothies, make recommendations and went on to say they could customize al.ost any way we wanted. I chose the Bahama Mama as recommended and it was delicious. My husband got the Mango Magic and he said his was delicious, too. We will definitely be back. I look forward to trying the food next time. read more

Taste like sonic slushes- frozen canned fruits and adding sugar to them. The owners are very rude before even greeting you they are down your throats about masks. Maybe they'll realize when they don't get costumers anymore they will be more accommodating and friendly. I love supporting local POC businesses but I like to be treated like a decent human as well read more

My everyday lunch go to. This location is very busy best to order in advance. Food is fresh and never disappoints. Staff is friendly and moves quickly to keep up with all the incoming orders. read more

I don't usually take the time to leave reviews. BUT HOLY SH** THESE ARE THE BEST SMOOTHIES I HAVE EVER HAD. better than smoothie king, better than jamba juice, better than nektar, better than the smoothies at stonebriar mall. wow. just wow read more

Tropical Smoothie Cafe - dragon fruit smoothie - Juice Bars & Smoothies Near Me - Mckinney, Texas

The service was so welcoming and with COVID-19 safety precautions in place, the cafe did an amazing job accommodating to customers. Precautions were in place and it seemed as though many people were utilizing the mobile pick-up orders, popping in to pick up at the designated station. The drinks tasted good as always and the service was fast and sociable. Tried a triple berry oat this time around and wasn't disappointed. If you want something that will fill you up with some protein I would recommend. If you're feeling something that focuses more on the fruity refreshing side of things I would say go for the açaí berry boost - it'll still fill you up. Still can't get over the quality AND quantity you get for the price. If it's not $5 smoothie fridays at smoothie king or even if it is, you can always catch me at TSC! read more

Wonderful customer service and even better food. My first time at the Cafe and I did not realize they closed at 7 pm. I arrived right before closing and everyone in the store was friendly and did not rush me as I explored the menu. I ended up ordering a chicken flatbread and smoothie which both were amazing. Give the place a try, it will not disappoint. read more

Friendly and helpful staff at the front desk - - Your sweet gal helped my husband remember which smoothie I always ordered by taking the time to explain each green smoothie in detail, trying to jog his memory... Very sweet and patient! While all your smoothies are good I really appreciated that he walked into our house with my favorite one! Thank you! read more

Location has started to go downhill. We use to order from here every week if not every other week. Today we decided to order a sandwich with the smoothie and the bun was molded. Lost my appetite for the sandwich and the smoothie. read more

Aye man, I've been coming for years and the past 2 weeks I've had the worse luck, idk if it's the new staff or what but I don't think I'll be returning. I get a peanut paradise with extra protein almost everyday, and I haven't been satisfied since. Today was my last straw being that I had to order my smoothie twice and threw away the final product as it tasted like thick water. - O read more

This place is amazing! Their customer service is great! The owners are so friendly and the food and smoothies are delicious. We are so grateful to have such a great option so close to home. read more

I love this place. The quesadillas, bowls and wraps are so tasty. The smoothies are delicious and can be customized (no added sugar, extra protein or vitamins, probiotics, etc.). I love the watermelon mojo to and the detox island green. The staff is so professional and friendly. Love this place! read more

They never have any employees. This location will randomly close for weeks at a time with no explanation. I went in today to get food and they told me I needed to order online ahead of time. I couldn't order at the cash register. The owners are terrible here. read more

Awesome place, the Chia Banana Boost is the freaking shit!!! Love it!!! Best smoothie place in the DFW!!!

I love Tropical smoothie cafe but this location is not that good..... the lettuce tastes like dirty laundry and it's so underwhelming. I've gone here twice now and I'm never going back to this location. I got the Buffalo chicken wrap and they put like no sauce on it.They need to step it up. If you want to go to a good one go to the one off 380. read more

I ordered a cheese quesadilla but they gave me two pieces of tortillas stacked on top of each other with no cheese.

I'm so upset. I checked the app, maps, and Yelp and it shows that tropical smoothie is open on Sunday's till 6pm. Come to find out, I drive all the way to the location and it is closed with no one in the building. It says it is closed on Sunday's on the door building.... so why does it not show that anywhere else? It would've let me order through the app and pay!!! Please update your hours read more

If I could give zero stars I would. I know, I always read that line and think someone is being over dramatic, but this store has the absolute WORST customer service I have EVER experienced. And I dealt directly with management, not an employee. I placed a mobile order, but upon attempting to leave my house I realized my car key was with my husband. I called the store to let them know my situation and asked if I could change my order to be delivered. The manager told me once and order is placed it couldn't be changed to delivery, that's fine, I understood. After being informed of that I politely asked if he could issue me a refund for the order and I would immediately place the exact same order except for delivery this time. He told me since the smoothie was already made he could not issue me a refund "it is against store policy." I told him I would be placing an order for the exact SAME smoothie and he could even use the same smoothie they already made for my delivery order. They wouldn't be out any money. He continued to argue with me and refused to issue me a refund. He then suggested that he put my smoothie in the freezer and I could come pick it up later or TOMORROW. Yes, because I would love a rock hard frozen smoothie. THIS IS ALL FROM THEIR MANAGER ANTHONY. At this point I am beyond pissed and decide it's best I just hang up the phone. About 5-10 minutes later he calls me back and asks if I can go ahead and place my order for delivery. I asked if he was going to issue me a refund and he STILL SAID NO. Not only that, but everytime I tried to talk he would start talking over me. I waited to write this review because I called corporate, but unfortunately since each location is independently owned, they sent my complaint to the store. It was supposed to go to someone above the worst manager in the world, Anthony. I never received a response, or a refund for a smoothie I never got. So here is my experience. I have been going to different Tropical Smoothie cafe locations for 2 years now and never have I ever experienced treatment like this. Please do not give this store any of your money. read more

Not sure what is going on at this location but I only get negative vibes from who appears to be the owners a married couple i'm assuming. The women appears to be a little silly and childish, she could have been making my smoothie but she was too busy hanging on to her husband shoulder. I didn't want her husband i just wanted the smoothie that I came for, the service could have been quicker but instead i had to wait on the Mexican to get done with the other customer while the couple stand around, just pitiful and sad. She need to be more customer focused instead of Spouse focused and not to mention the nasty look that she gives, when i left I had to look at the front door to make sure American black women were allowed in. read more

After I felt a sharp scrape in my throat after taking a sip of my smoothie, I knew something was wrong. I ignored it thinking that there was no way that something got in there. I continued to drink it when I felt a strand of plastic. I still continued to drink it because I thought that mistakes can happen. However!! I found another piece of strand. I opened my smoothie and found more strands!!!!! It's likely that there were many strands because it was blended!! I should have taken a picture but I just thought that I wouldn't come to this location and stick to the one by Stonebriar. But everytime I'm craving tropical smoothie, I have to drive all the way to the mall when I could go to this one that is only few minutes away.. Also the service by the mall is so much better and nicer! At this location, most of them look like kids in high school. read more

Love this place. We go once or twice a week. I use the app to order the detox green and my wife loves the kiwi strawberry. Most of the flatbreads and wraps are pretty good. Didn't care of the kale apple slaw. read more

I placed a curbside pickup order and when I got back to work I realized parts of my lunch were not in the bowl. I called to ask for an IOU for a later time since I wasn't sure I would be able to get back there to get it remedied myself. They asked where my work was located and saw I was pretty closed by and instead of an IOU they went above and beyond to bring it to me so I could have the lunch I was hoping for!!! I cannot thank y'all enough for making my day! read more

We have stopped by Tropical Smoothie a few times now for various items ranging from smoothies to full lunches. It has not disappointed yet! Jerk chicken is a pleasant surprise. It's not as hot as Jamaican varieties but a welcome deviation from the norm. read more

I wish I could rate this location a minus zero but 1 star is the lowest I can choose. I ordered a smoothie and some quesadillas from this location for me and my wife on my birthday. The smoothie was watery tasted like sugary liquid and we didn't like the quesadillas tasted weird. We called to see if we could bring the smoothie & food back to exchange and get something else . We asked to speak with the manager and got someone that says he was the owner & manager who was a real idiot! I told him we bought a smoothie early that morning for breakfast and it was great no problems and why we decided to order lunch as well. He told us they didn't do make overs or exchanges and argued with us saying he is reviewing the cameras while on the phone and everything was made perfectly. I told him we been a customer for several years and has never had any issues but he didn't give care so I asked for refund which he also refused. I went off and told him I would be calling the corporate office to report this incident and would provide a review of our experience because his attitude was unacceptable he said he didn't care and that he "runs this place." So here is my promised "honest" review. I'll never visit this location again and if I don't hear back from the corporate office I'll delete my app and Tropical Smoothie will never get my business again. All this over $20 and I didn't ask for a refund until this idiots attitude got real nasty. I've probably spent close to a thousand over the years combined at other locations and this one in the past. If he is the owner which I doubt, he doesn't need to be in business of serving customers if this is the approach he chooses to take when they have a complaint. Going on to Google now with my "honest" review since "he doesn't care what review I make". read more